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“Great hotel, great location, will for sure go back:)”

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Sheraton Lake Buena Vista Resort
Ranked #207 of 340 Hotels in Orlando
Reviewed 14 April 2013

This was a last minute planned family trip....this hotel was great for our family! It was very clean, updated, and a perfect location to all Disney attractions and food places. The pools were perfect for our kids (13&14) with the slide and the pool side bar with outdoor fun activities were a great bonus for me and my husband. If you had smaller children the child's pool was great for that. We stayed in a great spacious room that overlooked the pool courtyard with the beautiful palm trees.
At night they had a nice seating area with outdoor fire to sit around and hang out. I'm very attached to the Hilton chains but wouldn't think twice to stay here again, it was just as nice. We had a great breakfast there and frequented the little cafe for snacks, ice cream and fruit. Overall, we really had a nice stay and would stay here again.

Stayed: April 2013, travelled with family
Thank Jennifer K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this reviewResponded 20 April 2013

Hello Jennifer K,

Thank you for the amazing review on Tripadvisor. We're pleased that you and your family had a great experience at our resort. We truly appreciate the wonderful review and we hope to see you again when your travels bring you back to Orlando!

Warmest Regards,

Gil Reyes
Resort Manager

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1,263 - 1,269 of 1,749 reviews

Reviewed 14 April 2013

I used Priceline to book this hotel to add two nights prior to staying the rest of the week at the Hyatt Regency Grand Cypress across the street. First and foremost, this is NOT and in NO WAY a four star hotel. Having stayed at the Hyatt Regency, Gaylord Palms, and Renaissance Sea World over the last three years, those are 4 star hotels, I would rate the Sheraton as a 2.5 star hotel AT BEST. It was disappointing to see this given a four star rating.

The hotel has been renovated recently, but the design, structure, and feel is one of a drive-up motel of the 70s. The pool area is nice and I suppose this is the reason for the 4 star rating, but the rooms and interior halls are lacking. For example, the bathroom sink is not part of the bathroom but rather part of the room itself, and is carpeted- something that was done in the 70s and 80s. Overall, not what I expected from a Starwood hotel that is given a 4 star rating and termed as a 'hotel'.

For a real resort, try the Gaylord Palms, Hyatt Grand Cypress or any number of the newer I-drive resorts.

  • Stayed: April 2013, travelled with family
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Thank receptor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this reviewResponded 15 April 2013

Hello receptor,

Thank you for your recent contribution to Tripadvisor. I'm sorry to hear that we did not meet your expectations during your stay with us. We appreciate your constructive feedback and will utilize your comments as a learning tool to improve our overall property and services.

Sincerely,
Gil Reyes
Resort Manager

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Reviewed 14 April 2013

Booked this through Priceline and cannot believe this is a 4 star hotel! What a disappointment. 3 star at absolute most!!! It starts the moment you drive up to the hotel and see the late 70s exterior. The hotel has been very cheaply renovated. The bathrooms are reminiscent of a cheap motel bathroom. The carpet is an awful turquoise and with every light on the room is still very dark! How does something basic like that get overlooked? A dirty set of dishes was left in the hallway from 11am till the next morning. Overall a very cheap, dated looking "holiday inn-esque" hotel with horrendous elevators and the nerve to charge a "resort fee". A resort? It's so absurd it's almost funny.

Stayed: April 2013, travelled on business
2  Thank sharpmind99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this reviewResponded 15 April 2013

Hello,

Normally, I would reply to the particular author of this post but instead will focus my attention to our entire Tripadvisor community. When reading reviews, my advice to everyone is to look at our entire body of work. Our goal is provide a positive experience for our guests and it’s unfortunate that we were not able to meet this particular guest’s expectations. We certainly welcome all forms of feedback and will address areas of concerns if needed.

Sincerely
Gil Reyes
Resort Manager

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Reviewed 13 April 2013 via mobile

This trip I'm very Impress this hotel. Stuff fantastic friendly and Helpful. Especially one stuff bit old man(forgot his name) in the breakfast room. He is really nice. I was travel with family and another 2 kids.
The Room is great. Nice and clean. We will go back there for sure.

  • Stayed: April 2013
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Thank PLE_R4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this reviewResponded 15 April 2013

Hello PLE_R4,

Thank you for your recent review on the Sheraton LBVR. We're glad that you were impressed with our resort. I will share your comments with our resort staff especially Dennis who assisted you in the restaurant. We hope to see you and your family again on your next trip to Orlando!

Warmest Regards,
Gil Reyes
Resort Manager

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Reviewed 13 April 2013

Nice place, but overfull when we got there. Great breakfast place, with superb servers. Very nice pool. Have to watch the concierge who doubles for the Sheraton Vacation time share program. This is not what should happen at a Starwood HOTEL. He sold us a 90 minute sales package with a discount for Kennedy Space Center. It ended up being 2.5 hours in a room so chilly my wife caught a cold!

  • Stayed: April 2013, travelled with family
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1  Thank Wimster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this reviewResponded 15 April 2013

Hello Wimster,

Thank you for your recent contribution to Tripadvisor. I'm glad that you thought our resort was nice and that our restaurant staff exceeeded your expectations. I will share your constructive feedback with our guest services & concierge team for corrective action. We truly appreciate your review and we hope to better serve you in the near future.

Warmest Regards,
Gil Reyes
Resort Manager

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Reviewed 12 April 2013

Stayed here March 29th till April 3rd
Positives - Great location with restaurants,parks, and outlet shopping close by - nice size rooms, comfortable beds, great pool. Had a good stay a couple of years ago when it was the Sheraton Safari
Negatives - Room renovations look cheap, $25.00 for a s'more kit at their shop for kids, $2.50 to make a LOCAL 2 minute call, $22.05 for 2 - 20oz drafts at pool bar, Asked for a ground floor when booking with hotel and was guaranteed....yes, I know they never do but this time we were guaranteed, but didn't get it 'til second day, had to pack up and move. Had $30 dollars stolen by maid who was just in to change towels and empty garbage while we sat on our patio - $10 of which was taken from my 9 year old son's wallet. After filing a written complaint same day with the manager and a security person - nothing looked after or even mentioned when we checked out. A week later and still no contact from hotel.
Was just looking for fair prices and honest staff .... Would have definetly changed final opinion of hotel!!!

  • Stayed: March 2013, travelled with family
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1  Thank NG2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this reviewResponded 15 April 2013

Hello NG2013,

Thank you for your feedback on your most recent experience at our resort. The security of our guest is very important to us and I will personally look into this matter accordingly. Please connect with me at your earliest convenience so that we can talk in more detail about this.

Warmest Regards,
Gil Reyes
Resort Manager
407-550-1012

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Reviewed 10 April 2013

We went on our 16th "honeymoon" and this hotel was just superb! From check-in to check-out, the staff were polite and it was worth every penny we spent. Nice place to go and relax after a day of park hopping!

  • Stayed: May 2012, travelled as a couple
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Thank Brandi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this reviewResponded 12 April 2013

Hello Brandi D!

We love the great comments that you have provided us! I'm glad that our team and resort exceeded your expectations and hope to be your hotel of choice when your travels bring you back to Orlando!

Warmest Regards,
Gil Reyes
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Lake Buena Vista Resort

Address: 12205 S Apopka Vineland Rd, Orlando, FL 32836-6804
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Spa Hotel in Orlando
#55 Luxury Hotel in Orlando
Price Range: £96 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Lake Buena Vista Resort 4*
Number of rooms: 490
Official Description (provided by the hotel):
Located just a few blocks from the Downtown Disney entrance to Walt Disney World Resort, our Orlando Resort features a full service spa, family suites, two pools, kids activities, complimentary Wi-Fi, and free transportation to all Disney Theme Parks. ... more   less 
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Also Known As:
Sheraton Safari Orlando
Sheraton Orlando
Orlando Sheraton
Sheraton Safari Hotel
Sheraton Lake Buena Vista Resort Orlando, Florida

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