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Sheraton Lake Buena Vista Resort
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Reviews (1,793)
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Reviewed 17 October 2013

For many of us from the UK, a trip to Florida and Disney World is a once in a life time opportunity and the cost is significant. One of the most important aspects of a trip, such as the one we took, is the quality of the accommodation. The Sheraton Lake Buena Vista Resort, by a very long way, exceeded our expectations. If it was possible I would have given them 7 Stars. From the moment we arrived after a 12 hour journey Michelle Mantor (sorry if that is spelt wrong Michelle) made us feel very welcome. Seeing that we had three children she immediately upgraded our room to give us two bunk beds and a whole lot more space. We really appreciated that. Throughout our stay at the Sheraton the staff were unfailingly kind and helpful. Every time we asked for iced water it was either bought to our room or freely given in the bar. One of the concierges (is that how you spell it) Jonathan made such an impact on my children that they were upset when he was not on duty. The swimming pool and hot tubs were excellent and we were delighted to find fresh clean towels available to use on a daily basis. Again my children were taken by the very friendly nature of one of the barman, Danny Nicholls. I cannot thank the hotel staff enough for making a very large contribution to what was by far our best family holiday ever. If you want somewhere good - no, great - to stay, I would highly recommend the Sheraton Lake Buena Vista Resort. A stones through from the Walt Disney World Resort.

Thank you again from Anthony, Michelle, Abygail, Izaiah and Yden (Nottingham, England)

  • Stayed: October 2013, travelled with family
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2  Thank AnthonyAduhene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this reviewResponded 25 October 2013

Dear AnthonyAduhene,

Thank you for the amazing review on the Sheraton LBVR. We truly appreciate the great feedback on our team and resort and we're glad that we exceeded your expectations during your stay. I've shared your comments with our entire team and will certainly recognize the associates that you mentioned in your review. Thank you once again for your review and we hope to be your hotel of choice on your next trip to Orlando!

Warmest Regards,
Gil Reyes
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2013 via mobile

The hotel is perfect for business or vacation trip, for family or alone. Clean, the staff is friendly, and the infra structure is wonderful. The fitness center has updated equipment. I forgot my fitness garmin watch in the hotel, and I realize when I got Brazil. I call to the hotel and they Found it. I ask to a friend of mine to pick it up for me.

Stayed: October 2013, travelled on business
Thank Fabeni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this reviewResponded 17 October 2013

Hello Fabeni,

Thank you for your recent review on the Sheraton Lake Buena Vista Resort. We truly appreciate the great feedback that you have provided us and we're glad that your stay with us was "perfect". Thank you for the wonderful comments and we hope to be your hotel of choice when your travels bring you back to Orlando!

Warmest Regards,
Gil Reyes
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2013

We stayed in this hotel for 4 nights.
Location: It's relatively close to Disney's attraction parks.
Room: It was very clean and nice. Well accommodated 2 adults, 2 kids, one baby. Walls are thin ad we could hear our neighbors' honeymoon in action…
Room location: we got a room at the second floor with window to the parking lot, so we heard all the cars beeps.
Shuttle: Although there is a shuttle service, we found the hours to be very inconvenient. True, it's free (included in the resort fee) but I couldn't rely on it- the frequency has to be higher! And it makes a huge tour to other resorts- at a certain moment it gets crowded. The shuttle itself is an ancient bus!
Price: we got it for a nice price on priceline, around $100 (w/o the resort fee).
.

Room Tip: Ask for a room far from the praking lot. Higer floor is recommended.
  • Stayed: August 2013, travelled with family
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Thank DrEmanuele1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this reviewResponded 17 October 2013

Hello DrEmanuele1,

Thank you for your recent review on the Sheraton LBVR. I'm sorry to hear that you had an average experience during your stay with us. We certainly appreciate your positive and constructive comments and will certainly review with our team for corrective action. I will personally speak to the head of our transportation company on your concerns to see if we can adjust our schedules accordingly. Thank you once again for your comments and we hope to better serve you in the near future!

Warmest Regards,
Gil Reyes
Resort Manager

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Reviewed 8 October 2013

My family and I came for a medical procedure for our son and the Hotel staff went beyond their normal duties to ensure that all our needs are met. The bell boy Leo was kind enough to go to the front desk and get us new key cards because ours were de-magnetized. I am certain that at another establishment this type of service would not be provided. In addition to the excellent service and beautiful establishment the proximity to Downtown Disney was incredible. My family and I look forward to returning to this Hotel and recommend others to do the same.!!!

Room Tip: Rooms over looking the pool is really nice, gives that resort style feeling!!!
  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Antonio R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this reviewResponded 10 October 2013

Dear Antonio R,

Thank you for your recent contribution to Trip advisor. It’s great to hear that our staff exceeded your expectations during your stay with us. We truly appreciate your wonderful feedback and we hope to see you again when your travels bring you back up to Orlando!

Warmest Regards,

Gil Reyes
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2013

Clean and close to Disney. It also has shuttle to go to park everyday. Price is not overprice for this kind quality of hotel. Another great resort for a great price. Close to shopping, dining, and theme parks. 24 hour fitness center. Pool area is beautiful with a water slide and poolside bar. Closes at 11pm unless the thunderstorm rolls in :) Staff is very accommodating. Only problem is parking which can be sparse in the evening hours but overall and enjoyable experience with a great central location.

Stayed: December 2012, travelled as a couple
Thank Wenqian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil R, Manager at Sheraton Lake Buena Vista Resort, responded to this reviewResponded 10 October 2013

Dear Wenqian T,

Thank you for the five star review on your most recent stay with us! We appreciate the positive feedback on our resort and we're glad that you found us as an excellent choice when traveling to Disney. Thank you for the amazing comments and we hope to see you again on your next trip to Orlando!

Warmest Regards,
Gil Reyes
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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