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“Nice Enough. Lobby Bar was great and good food.”

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Sheraton Lake Buena Vista Resort
Ranked #197 of 336 Hotels in Orlando
Orlinda, Tn
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Nice Enough. Lobby Bar was great and good food.”
Reviewed 15 February 2014 via mobile

We were only there over night, looked like the pools were great but didn't get to enjoy them. Very spread out but the lobby bar and food was great. Was a little disappointed that they turn the fire pit off at 9. I had come in on a later flight - was getting ready to go out and check it out and it went off. What I saw was nice, but you could tell that it was an older hotel that had some updates. Standard size rooms. I pricelined the room- I don't know if I would have been happy to have paid more for the room but felt like I really got my money's worth.

Stayed February 2014, travelled on business
Helpful?
Thank scellis2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gil R, General Manager at Sheraton Lake Buena Vista Resort, responded to this review, 17 February 2014
Dear Scellis 2004,

Thank you for your recent Trip Advisor posting. I appreciate your comments both positive and constructive. I will certainly review your comments with the team and utilize to improve our services in the future.

If ever you travels take you back to Orlando we would love to be of service to you again.

Respectfully,
Mark Politte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (437)
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The Villages, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 February 2014

We stayed three nights, February 6,7 & 8, 2014. Our greeting at the front desk was like meeting old friends. The two young men were great! Our room was assigned, 6th floor, street side view. All was fine until late night street noise began, didn't get much sleep Thursday night. We called the front desk first thing Friday morning with our problem. No problem, no excuses, they went out of their way to make it right. We were upgraded to a different room within hours of our request, at no additional charge. As our stay went on things just got better and better. Every one from the curb side workers, front desk staff, market place staff, restaurant staff house keeping, they couldn't be friendlier or do enough for you to make your stay any better. Plus we were only a stone's throw away from Disney. Looking for a great value, close to Disney? You can not go wrong staying here. I am recommending this to all my friends and family. We will return!

Room Tip: inside room, upper floor, facing the pools, away from street noise.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ron G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thepoliteone, General Manager at Sheraton Lake Buena Vista Resort, responded to this review, 10 February 2014
Dear Ron G.,

I am so glad to hear that you enjoyed your stay with us and thank you for posting it on Trip Advisor. If ever your travels take you back to Orlando we would love to be of service to you again.

Respectfully,
Mark Politte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jupiter, Florida
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 February 2014 via mobile

It was a clean comfortable room. We stayed in the past when this was the Sheraton Safari, and the remodel is very nice. Pros: updated, clean rooms; comfortable beds, located just off Disney property. Cons: annoying $19/nt resort fee, exterior access to hallways is less secure (at least three pizza fliers under door each night), very noisy in-room air conditioner. We did not use the pool, the internet, nor the park transportation, so cannot comment on those. I would say that if you are going to a Disney Park, you're better off staying at a Disney resort. For the same price, once you factor in parking and the bogus "resort fee," you can stay at a moderate Disney resort and get dropped off right in front of the park. I agree with other reviewers that Priceline has some nerve calling this a 4-star resort. Even with the remodel, it is obviously an older property. I felt as though the deal we got on Priceline was fair, but felt "taken" by the excessive $19 per day "resort" fee (which was for Wi-Fi and two bottles of Dasani water).

Stayed February 2014
Helpful?
2 Thank Annabellina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thepoliteone, General Manager at Sheraton Lake Buena Vista Resort, responded to this review, 10 February 2014
Dear Annabelina,

Thank you for your recent Trip Advisor posting. I appreciate your comments both positive and constructive. I will certainly review your comments with the team and I am sure we can utilize to improve our service.

If ever your travels take you back to Orlando we would love to be of service to you again.

Respectfully,
Mark Politte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Ulm
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 February 2014

I stayed here 2 nights, Feb 2 and 3. At check in the staff was very friendly. Got to the room and was surprised by how big it was. Had a balcony that over looked the parking lot, fine with me, it was nice to not have the noise of the pool area. The pools and hot tub are great! and the bar has the best tasting chicken quesidilla and ice tea! The location can't be beat. So close to the outlet mall and the disney parks. For the price and the amount of time we were actually there, it can't be beat. The fitness room is really nice too. I am a starwood member and would recommend this hotel.

Room Tip: If you don't want to hear the kids in the pool area, get a room on the other side.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JeffNewUlm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thepoliteone, General Manager at Sheraton Lake Buena Vista Resort, responded to this review, 10 February 2014
Dear JeffNewUlm,

I am so glad to hear that you enjoyed your stay and I appreciate that you posted it on Trip Advisor.
If ever your travels take you back to Orlando we would love to be of service to you again.

Respectfully,
Mark Politte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dorchester, United Kingdom
Level Contributor
130 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 8 February 2014

We had adjoining rooms 1304 and 1306 on the third floor overlooking the pool so great outlook. Great quality room, bed and bed linen. All well until we tried to sleep. Noisy. Turned off air con. Better. Turned off fridge. Better still. Occasional noise from the elevator and ice machine just down the hall. But main noise seemed to be from the pool machinery down below and between our block and the next. Better the second night.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thepoliteone, General Manager at Sheraton Lake Buena Vista Resort, responded to this review, 10 February 2014
Dear Mike B.

Thank you for your recent Trip Advisor posting. I appreciate your comments both positive and constructive. I will certainly review your comments with the team and I am sure that we can utilize to improve our service.

If ever your travles take you back to Orlando we would love to be of service to you again.

Respectfully,
Mark Politte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jacksonville
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 February 2014

i stayed at this hotel for 3 days and 3 nights and the mattress in the room was unbelievably comfortable. the pool jacuzzi and the music were so tranquil but most of all the customer service was the best ive ever had and i stay at alot of hotels. overall our stay at this resort was outstanding.

Room Tip: get a room facing swimming pool if possible.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ernie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thepoliteone, General Manager at Sheraton Lake Buena Vista Resort, responded to this review, 4 February 2014
Dear ernie b,

Thank you for your recent Trip Advisor posting. I am happy to hear that you enjoyed your stay. If ever your travels take you back to orlando we would love to be of service to you again.

Respectfully,
Mark Politte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level Contributor
78 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 2 February 2014

This was not great, nor was it terrible. Motel-style rooms was NOT what we were expecting when we booked this "resort!" This property is listed as a "4 star" resort on Priceline; I cannot imagine why that is. There does appear to be one building of rooms with interior entry but I am not sure. I won't complain about the resort fee; almost every area hotel/resort has one, and at least with this one you get free parking, free internet (which worked great for us), bottled water and the pool areas which is far more than what you get at some other properties. However, had I known that it was motel style, we would never have booked this stay.

Pros: Very comfortable beds
Close proximity to Downtown Disney, many restaurants and a grocery store
My kids loved the bunk beds in our room
Friendly staff
Nice looking pool area

Cons: Poor exterior lighting-I felt unsafe and uncomfortable
Misleading designation as "resort" when it is pretty much a motel
While the bathroom was clean, the tub was dingy & stained and I felt uncomfortable giving the kids a bath in it
Poor water pressure in shower
We had sugar ants in our room

Probably the most significant thing was that I felt so uncomfortable during our stay. In fact, we had booked and paid for two nights and we actually went home one night early due in large part to my discomfort. As someone who frequents the area and has stayed in many area hotels, we enjoyed our stay at pretty much every other property more than we did this one.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hopesicle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thepoliteone, General Manager at Sheraton Lake Buena Vista Resort, responded to this review, 4 February 2014
Dear hopesicle,

Thank you for your recent Trip Advisor posting. I appreciate your comments both positive and constructive. I will certainly review your comments with the team and I am sure that we can improve.

Respectfully,
Mark Politte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Lake Buena Vista Resort

Property: Sheraton Lake Buena Vista Resort
Address: 12205 S Apopka Vineland Rd, Orlando, FL 32836-6804
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Orlando
#52 Luxury Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Lake Buena Vista Resort 4*
Number of rooms: 490
Official Description (provided by the hotel):
Located just a few blocks from the Downtown Disney entrance to Walt Disney World Resort, our Orlando Resort features a full service spa, family suites, two pools, kids activities, complimentary Wi-Fi, and free transportation to all Disney Theme Parks. ... more   less 
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Also Known As:
Sheraton Safari Orlando
Sheraton Orlando
Orlando Sheraton
Sheraton Safari Hotel
Sheraton Lake Buena Vista Resort Orlando, Florida

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