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“Stay at Sheraton Lake Buena Vista Resort - May 2014”

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Sheraton Lake Buena Vista Resort
Ranked #190 of 335 Hotels in Orlando
Northville, Michigan
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Stay at Sheraton Lake Buena Vista Resort - May 2014”
5 of 5 bubbles Reviewed 29 May 2014

My wife and I recently stayed at the Sheraton Lake Buena Vista Resort. We found the hotel to be very comfortable. The room was nice, with a balcony with room for two. The service and the staff was great! Very nice Pool area.

Green Features: They offered a program to not have the rooms serviced every day, saving water, etc. I thought that this was a nice touch.
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bruce C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMLBV, General Manager at Sheraton Lake Buena Vista Resort, responded to this review, 30 May 2014
Dear Bruce C,

I am so glad to learn that you enjoyed your stay and decided to share it on Trip Advisor. If ever your travels take you back to Orlando we would love to be of service to you again.

Respectfully,
Mark Politte
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,571 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (429)
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English first
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

The staff takes their job seriously. They are always looking to make your stay much better. The pool is always kept up. My kids love it and they have kid activities. My very first choice when staying in Orland for business and our vacation.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jazehner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMLBV, General Manager at Sheraton Lake Buena Vista Resort, responded to this review, 29 May 2014
Dear Jazehner,

I am so glad that you enjoyed your stay and decided to post it on Trip Advisor. If ever your travels take you back to Orlando we would love to be of service to you again.

Respectfully,
Mark Politte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Epsom, New Hampshire
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 May 2014

We arrived early and our room was not ready yet. We were given a temp pass so that we could get into the poolside bar area where we had lunch and a couple of drinks. Our room was ready and we were phoned to let us know it was ready. The staff was very helpful every time we had a question. we were in and out of our room several times a day and it was made up every time we showed up. we had booked a late plane flight in order to get a nonstop return flight and we were allowed to stay and extra two hours and enjoy the pool before we had to check out. The pool was out of this world very clean and refreshing even though it ws 90+ every day did not feel warm at all and did not have a strong chlorine smell to it. We would stay there again if we go back to Orlando.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rhfsaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMLBV, General Manager at Sheraton Lake Buena Vista Resort, responded to this review, 29 May 2014
Dear rhfsaf,

I am so glad that you enjoyed your stay and decided to post it on Trip Advisor. If ever your travels take you back to Orlando we would love to be of service to you again.

Respectfully,
Mark Politte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalamazoo, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 28 May 2014 via mobile

Beautiful lobby, restaurant, and pool area definitely deserving of a 4 star designation. Really enjoyed the marketplace with Starbucks and the ability to buy our Disney tickets at the hotel.

The room however was nowhere close to 4 star standard. The bathroom had clumps of hair and mildew growth in the tub. The vanity area looked like it hadn't been cleaned in days. The walls and ceiling looked like they hadn't been painted in years and the carpet needed to be vacuumed. I felt like I was staying in a cheap motel.

If the rooms were at the same level as the lobby and other common areas of the hotel I would stay here again. Slapping wallpaper on an accent wall, putting in new lamps, and hanging a couple of updated wall hangings doesn't designate renovated to me.

Stayed May 2014, travelled as a couple
Helpful?
Thank Laurel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMLBV, General Manager at Sheraton Lake Buena Vista Resort, responded to this review, 29 May 2014
Dear Laurel W,

Thank you for your recent Trip Advisor posting. I appreciate you comments both positive and constructive. I will certainly share your comments with our housekeeping team. I apologize that you found your room in this order. This is not the norm for us.

If I can be of further service to you please do not hesitate to contact me directly. mark.politte@sheratonlbv.com


Respectfully,
Mark Politte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami Beach, Florida
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

We were there over Memorial Day Weekend and overall had a really nice time.

Pros:
- Pool area - 2 pools, 2 jacuzzis, a tube water slide, a children's slash area and a place for water volleyball/basketball.
- Breakfast/brunch buffet - the service was also wonderful
- Clean
- Good location

Cons:
- Small rooms (standard size), but probably because the beds are queen, which is better than doubles
- Only 1 working elevator in our building (building 3). This was a major CON!! For the entire 6 floor building there was only 1 working elevator. The alternate elevator was completely under construction not just broken for an hour or so. That meant all guests on 6 floors, plus staff with their large room service/maid service carts were shuffling in and out of the single and small lift. It was especially hard when I returned back to my room with 2 sleeping children and had to wait 10 minutes for an elevator (stairs not being an option since kids were asleep and we were on the 5th floor).
- All the extra fees. I'm so sick of these fees. Parking, resort, etc - whys rent these including in the rate. Such a rude awakening.

Room Tip: If you are more than 2 kids/2 adults go for a suite
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jjbenitez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thepoliteone, General Manager at Sheraton Lake Buena Vista Resort, responded to this review, 28 May 2014
Dear jjbenitez,

Thank you for your recent Trip Advisor posting. I appreciate your comments both positive and constructive. I will certainly review your comments with the team and we utilize to improve.

If ever your travels take you back to Orlando we would love to be of service to you again.

Respectfully,
Mark Politte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level Contributor
50 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 27 May 2014

We've stayed here multiple times and enjoy the larger rooms that you get here. It's fairly convenient to Disney and has a nice pool area. We'll continue to stay at this property I'm sure when we visit Orlando. If using Starpoints, it's a great place.

Stayed March 2014, travelled with family
Helpful?
Thank Phi450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMLBV, General Manager at Sheraton Lake Buena Vista Resort, responded to this review, 28 May 2014
Dear Phi450,

I am so glad to hear that you enjoyed your stay and really appreciate that you have chosen to stay with us multiply times. Thanks for sharing it on Trip Advisor. We look forward to being of service to you again.

Respectfully,
Mark Politte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 May 2014

This hotel has some great suites.My main issue with the hotel is the bus system.Buses come only a few times and you have to leave the theme park early to catch the it.Really inconvenient bus system.Other than that the hotel is located to some of the best restaurants in Orlando and it is very luxurious.Been coming here for years.

Stayed December 2013
Helpful?
Thank Gino H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thepoliteone, General Manager at Sheraton Lake Buena Vista Resort, responded to this review, 27 May 2014
Dear Gino H,

Thank you for your recent Trip Advisor posting. I appreciate your comments both positive and constructive. I will certainly share your comments with our transportation company and we will utilize to improve.

Respectfully,
Mark Politte
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Lake Buena Vista Resort

Property: Sheraton Lake Buena Vista Resort
Address: 12205 S Apopka Vineland Rd, Orlando, FL 32836-6804
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Spa Hotel in Orlando
#52 Luxury Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sheraton Lake Buena Vista Resort 4*
Number of rooms: 490
Official Description (provided by the hotel):
Located just a few blocks from the Downtown Disney entrance to Walt Disney World Resort, our Orlando Resort features a full service spa, family suites, two pools, kids activities, complimentary Wi-Fi, and free transportation to all Disney Theme Parks. ... more   less 
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Also Known As:
Sheraton Safari Orlando
Sheraton Orlando
Orlando Sheraton
Sheraton Safari Hotel
Sheraton Lake Buena Vista Resort Orlando, Florida

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