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Holiday Inn & Suites Across from Universal Orlando
Ranked #166 of 335 Hotels in Orlando
Walsall, United Kingdom
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great location”
4 of 5 bubbles Reviewed 11 April 2014

This hotel is such a good location for visiting Universal Studios. Even though we had a hire car we walked in on the first day, took the free hotel shuttle on the second, and used the car for our third visit. The room was comfortable and clean and had a coffee maker, microwave and a very useful fridge. We were on the 10th floor and had no trouble with elevators, never waiting more than a minute or two. Most of the staff were very friendly and helpful, with one or two exceptions. One criticism is that when we arrived, extremely tired after a long flight, there was no help to unload our luggage even though there was a porter at the entrance. On the whole we enjoyed our stay and would definitely use the hotel again. There was free wifi in the rooms which was very useful.

Room Tip: As far as we were aware there were no restaurants within walking distance except TGI Fridays which w...
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  • Stayed March 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank vetsec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, 19 April 2014
Thank you for your kind words! We’re pleased to hear you enjoyed your stay with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®, and discovered we offer the perfect location while visiting Universal, or any of the other fun Orlando attractions. We appreciate your comments regarding luggage assistance. We do have scheduled during select times a dedicated bell person, and when not scheduled, our entire Team of Engineers, Security Officers, Front Desk Agents, and Management are standing by to assist with any guest luggage assistance request. We look forward to seeing you again soon next time your travels take you to the Orlando area.
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1,945 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (243)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Widnes, United Kingdom
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 10 April 2014

The statement "does what it says on the tin" perfectly sums this hotel up. Too many times people pay budget hotel prices, expect five star standards and then review accordingly. Reception staff were excellent, we were booked in quickly, handed our car park pass, given the Wi-Fi password and directions to our room. Room was ok, there is a microwave, fridge, coffee machine and an iron. Rooms were cleaned daily. The TGI Fridays on site is ok, but there is a Millers Ale House, A Golden Corral and a Chinese restaurant within a ten minute walk. Universal is only a fifteen minute walk away, which saves 17 dollars for parking. Pool area was clean. Would rank this hotel 3.5 out of five. Good value for money.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank stephen m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, 11 April 2014
Thank you so much for sharing the great experience you had while staying with us at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We hope to welcome you back again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flushing, New York
Level Contributor
60 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 30 March 2014

This Holiday Inn was just perfect. Great location & a really nice place 2 stay. The rooms were big with comfortable beds. Also with nice, roomy bathrooms. The personel @ this Inn were outstanding. This Inn was extremely clean & spacious. The only problem was that they offer no breakfast @ all. The only thing that they had was a voucher 2 get a lower price @ the breakfast buffet @ "TGIF" which was next door. We would recommend eating breakfast somewhere else. Even with that small problem, we would still stay there again when visiting Orlando.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GaryKane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, 2 April 2014
Thank you very much for your fantastic review! We are delighted to hear that you had an amazing time at the Fresh, Fun, and Affordable Holiday Inn & Suites Across from Universal Orlando®. We look forward to having you as our guest again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 26 March 2014

I've stayed at this property three different times, and the service has been terrible every single time. I won't go into detail about my previous disappointing stays here, in order to keep this review relevant to those reading now, but front desk has been lacking each and every time. This last one, however, justified a review.

Like most people, I booked my reservation several months in advance. A while after making my reservation, the card I reserved with was closed and replaced due to identity theft. I dare say that the last thing I thought about during the ordeal was, "gasp! I guaranteed a hotel room with that card! I better call immediately and update it!"

Like other hotels in high-volume areas, this hotel has a policy of pre-authorizing the credit card used to guarantee the reservation, and if it declines, they cancel it. However, unlike those other hotels, they make ABSOLUTELY NO ATTEMPT WHATSOEVER to contact you beforehand and give you the opportunity to correct the situation, and instead treat you like a scumbag who intentionally reserved a room on a bad credit card. I even called to let them know we would be a late arrival, and not a word was said about the fact that there was a problem with my card.

When we attempted to check in and found out the room had been canceled due to the card issue, the clerk's response was, "well, that's your mistake." I don't know what customer service training - if any - these employees have had, but management should consider sending them back through it. "That's your mistake," is NEVER an appropriate response to a guest.

I am not new to travel. I have no problem with the pre-authorization policy - the hotel has to make sure they'll get the money for their room. But I have a VERY BIG problem with the staff trying to insinuate we were lowlifes purposefully reserving the room on an invalid card.

  • Stayed March 2014, travelled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Eniale N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, 2 April 2014
charm I am extremely disappointed to hear about the experience you had during your stay. It is of deepest regret to learn that your recent stay with us was anything less than exceptional. Please know that the level of service we provide is taken very seriously. This should not of happened, and as director of Operations please rest assured this will be reviewed. I would like to speak with you in person, please contact me at the hotel at your convenience.
David Hall
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois, United States
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 23 March 2014

While it would be nice to stay at one of the Universal hotels, for an inexpensive getaway, this hotel satisfied our stay in the area, for almost half the cost of staying on-campus. It's a pleasant 15-20 minute walk to park entrance, which felt safe both by day and night. There are also free shuttles to Universal/Islands of Adventure in the morning, and return options in the evening. Only drawback there was that it made a couple other stops, thus did not make it much faster than walking. Sign up the day before with guest services for shuttle passes. For a late-night visit to City Walk, we requested a taxi at the front desk… they have a car service they work with, which cost the same ($5 plus tip) and we were picked up in a black luxury SUV. Driver provided us a card to call at anytime for the return. Needless to say, there are plenty of options for transportation to and from the hotel and parks!

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank JSolorio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, 2 April 2014
We appreciate your words towards our location. We are looking forward to seeing you again during your next visit to the Orlando area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Arthur, Texas
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 13 March 2014

For me, this was one of those hotels that you really look forward to returning to. I agree with a previous reviewer- the location and staff make this hotel an awesome choice.

Before arriving at the hotel, I was under the impression that it was an easy walk to Universal. WELLLL, let me just say that "across the street" doesn't really mean "across the street". It's across a very busy intersection. THEN, you have to walk through, or around, or past a huge parking structure. Then that gets you to an entryway. Then you walk through City Walk. THEN you arrive at Universal or Islands of Adventure. Instead of all of this, I paid each day for a cab to take us to the entryway before CityWalk. $5 each time. I preferred that. After walking around and through the parks all day - my feet and ankles hurt majorly. So did my 8 year old son's. We could barely make it to the cab stand, let alone a 20 minute walk back to the hotel.

We had a one-bedroom suite and I loved it because it gave us each enough space. I wasn't forced into watching cartoons or Disney channels in the evening or during our down time in the hotel and he wasn't forced to watch my shows. We each had our own tv - one in the bedroom and one in the living room.

The staff is PHENOMENAL. Never once did I run into a staff member who didn't smile and say hello. Having a TGIFriday's attached to the hotel was awesome. You pick up a voucher from the front desk before each meal and your child eats free in the restaurant. Just don't go for breakfast. It was a clustered mess. We didn't receive our drinks (which were wrong when she brought them) until after we were finished with our buffet breakfast.

Our five nights here were fantastic. Beds comfortable and no, this hotel isn't as nice as a five-star, but we didn't require that. I will say that it was noisy. Doors to rooms slam shut and you can hear what is going on next door fairly easy. But we were so tired after our days in the theme park that we just passed out when it was bedtime anyway.

I will certainly return to this hotel and I look forward to doing it!

Room Tip: Choosing a suite is the best choice for sure!
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Meghuneyntyson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, 15 March 2014
Thank you for your comments! We are extremely pleased you have discovered that we are one of those hotels that you really look forward to returning. We are thrilled to learn your time with us was splendid, and we look forward in welcoming you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ardmore, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 12 March 2014

As family of four we stayed for 4 night in early March 2014 in a one bedroom suite. The staff were exceptional friendly and helpful. With two teens we were mostly heading to Universal theme park which is a very pleasant 15 minute walk away. We took the shuttle he first day, but there really isn't any need. We also walked back to the CityWalk for dinner one evening though we chose a cab ($5) back to the hotel at night.
We had one Disney day and we were especially grateful to the Concierge desk that encouraged us to get to the Magic Kingdom mid day and to stay until nighttime. The electric light parade, the light show on the castle and the fireworks were fantastic and made that day worth while. We took the free shuttle there (leaves promptly at noon) and returned by cab ($45). To get a cab back from Disney, take the monorail to the Contemporary Hotel and the valet there will get you a cab right away. We stayed for the 10pm fireworks and got back to our hotel around11:30pm, so it was very quick way back and much faster then driving and parking.
We rented a car for our stay, but really that wasn't necessary though it did allow us to get to Agave Azul, a great Mexican restaurant above a mile down the road (probably a $5 cab ride).
We mostly used it when some of us took a day trip to the Kennedy Space Center which is a bout 1.5 hours away (they liked it).

All in all: great value, great location and friendly staff make this a perfect choice for visiting Universal. Unless you can pay for the on site resorts (that I explored and do look nice and fancy) I would suggest this hotel and a great alternative.

Room Tip: Suite has kitchen for easy breakfasts and snack preparation.
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  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank MainLineExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
D_Hall_Operations, Manager at Holiday Inn & Suites Across from Universal Orlando, responded to this review, 15 March 2014
We are pleased to hear you and your family was comfortable and enjoyed the accommodations during your stay. Thanks for writing the great feedback. We invite you back the next time you are in the Orlando area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn & Suites Across from Universal Orlando

Property: Holiday Inn & Suites Across from Universal Orlando
Address: 5905 Kirkman Road, Orlando, FL 32819-7925
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#147 Family Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn & Suites Across from Universal Orlando 3*
Number of rooms: 256
Official Description (provided by the hotel):
The Holiday Inn & Suites across from Universal Orlando is located in the heart of Central Florida's exciting attractions, convention and shopping area. Visit our recently renovated hotel just across the street from the Universal Orlando Resort. Our property features a variety of room types to fit any traveler's needs from Deluxe Guest Rooms with two double beds or a king size bed, and spacious One or Two-Bedroom Suites with nicely equipped kitchenette including microwave and refrigerator. Must be at least 21 to stay. Fabulous amenities to enhance your visit to Orlando such as Game Room, Gift Shop, Guest Laundry Facilities and Valet Service, Fitness Center, Business Center, Outdoor Heated Pool and Kids Splash Zone and the Destination Universal Guest Services Desk with discount attraction tickets to Universal Studios, Islands of Adventure, Sea World and Wet n' Wild. Complimentary Limited Scheduled transportation to Universal Orlando, Sea World and Wet n' Wild. Shuttle transportation schedule subject to change seasonally, service provided through the Destination Universal Guest Services Desk, advance reservations required. TGI Friday's Restaurant on-property serving Breakfast Buffet, Lunch and Dinner, Bar offers Happy Hour daily. TGI Friday's also serving room service. Banquet/Meeting facilities feature 12,000 sq. ft. of flexible function space including 6,500 square foot ballroom and 8 break out rooms. Our experienced team will make your stay or event with us special. ... more   less 
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Also Known As:
Holiday Inn & Suites Main Gate To Universal Orlando Hotel Orlando
Holiday Inn And Suites Main Gate To Universal Orlando
Holiday Inn Orlando
Holiday Inn & Suites Across From Universal Orlando Florida

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