Here is the letter I wrote to customer service tonight. On top of the issue addressed in the letter, we called the front desk to ask for clothes hangers ( the room had none) they never brought any. We had to go to the front desk and get them ourselves.
I'm staying in the hotel now and am disappointed with my room. My daughter and I Specifically choose a Jacuzzi tub room and paid the extra $$. We are only here for the night (attending an event tomorrow) and thought the tub would be a fun addition to our busy day. The problem is that there is so much black gook being spewed from the jets I wouldn't let my dogs get in that water. We filled, ran and drained the tub three times and still can't get rid of the slime. If I were you I would be ashamed in the grossness that is this tub. Not only is it nasty but Im sure it is also a health hazard.
I won't be coming back to Holiday Inn Express. I realize this is an economy hotel but it should at least be clean.
- Official Description (provided by the hotel):
- Welcome to the brand new Holiday Inn Express & Suites located in Orlando/Ocoee, Florida, just 15 minutes from beautiful downtown Orlando. Conveniently located for both business and leisure travelers, our beautiful 104-room property is centrally located to some of the world's most famous family attractions such as: Walt Disney World, Universal Studios, SeaWorld, Aquatica, Discovery Cove, and Wet 'n Wild. Start your day with our Express Start breakfast or work out in our state-of-the-art fitness center. We provide a complimentary business center and meeting space for your social/business events. For our valued guests with allergies, our hotel is a non-smoking and pet-free hotel. Also, the Holiday Inn Express & Suites in Orlando/Ocoee is within short drives to several state-of-the-art medical institutions and Florida's largest public college, theUniversity of Central Florida. Central Florida Fairgrounds is also located close by.We are within walking distance to several area restaurants, including: Logan's Road House, Chuck E Cheese's, Ale House, Red Lobster, Chili's and Olive Garden Beautiful Starke Lake, located in Ocoee is close by for boating activities, such as fishing, tubing, water skiing, and jet skiing riding. On the shore of the lake are picnic areas and a dock for fishing. Let the Holiday Inn Express & Suites in Orlando/Ocoee be 'your home away from home.' ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Orlando-Ocoee East
- Holiday Inn Express Hotel & Suites Orlando-Ocoee East Florida