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“Excellent customer service”

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The Florida Hotel & Conference Center, BW Premier Collection
Ranked #12 of 336 Hotels in Orlando
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Excellent customer service”
Reviewed 30 July 2013

The hotel is situated right in the middle of a largish shopping mall. The rooms are a little bit plain and a touch tired but the communal areas were lovely. The rooms are very large with two very comfortable beds, a large fridge (which came in useful) and a large flat screen TV. There was also a safe. It was a little bit noisy late at night in mainly coming from the room next door and the walls were quite thin for a hotel. There are a lot of airline crew on a daily basis and they had a dedicated desk.

There was a very high standard of cleanliness and room service did a really good job each day more than other hotels at which we have stayed. The pool was a nice size, clean and not too crowded. The hotel has a handy door-way that leads directly into the shopping mall and there is also a nice Starbucks in the hotel lobby. It was nice to have an air conditioned shopping mall close at hand and this was a nice break from the heat or for days when we could not summon the energy to do the theme parks.

What made the hotel however was the attentive staff and extremely high standards of service. Corrine on the concierge desk was amazing and made our holiday. She had amazing local knowledge and made excellent recommendations / giving advice. She can also sell tickets for theme parks to avoid the queues. The restaurant staff were also excellent. The food was a little pricey in the evening but very high standard of cuisine with friendly staff. I am vegetarian and they made me a special dish.

Breakfast also had very friendly staff and a nice selection of fruit, raspberries and blueberries. There was a friendly chef who would make waffles for us each day. One day I was ill and one member of the breakfast staff sent some tea up to the room for me. The restaurant staff in the evening would also come to the door and say "hello" when we were passing even though we were not eating there. The front desk staff were also very good and happy to help. There was also a manager who was always present in the communal areas and would check we were ok every day. The service was truly excellent even for America where service tends to be good in any event.

You can get local buses to Universal and International Drive for only 2 dollars per person and a cab to universal or the airport is about 22 - 30 dollars. The local buses did have a few "not so nice" passengers a few drug addicts etc. and I would not have travelled on them at night.

The mall was also very good with a few department stores, Macys, JC Penny, Saks and was open most nights until 10am -10pm in July 2013. Sundays 11-8pm.

Although not part of the main hotels on international drive and a bit further out, I would definitely stay here again because the staff really made the stay good for us and it was nice to be away from the very touristy aspects of International Drive and yet within a commutable distance.

  • Stayed July 2013, travelled with family
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Helpful?
Thank Brynbach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 review
Reviewed 29 July 2013

I just wish I lived here. An amazing hotel experience. From you enter this hotel it's a wow factor. really nice decor, pleasant atmosphere and a very friendly & helpful staff. We definitely will be back again and again. This hotel is definitely a home away from home and is worth the money, I recommend this hotel one hundred percent for family vacations long stays and short ones my seven days were amazing!!!!!!!!!!!! Thanks Again To The Whole Team

Stayed July 2013, travelled with family
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Georgia
2 reviews
Reviewed 28 July 2013

This hotel is decent; good location, with nice restaurant. The rooms need updating and a thorough cleaning. The check-in process is sketchy. My room smelled like smoke & I was relocated, which was fine. My friend received keys that didn't work and had to come down and get new ones--- twice. Last time I stayed here; someone was given my room! I checked in, set my things down by the desk and headed out to dinner, when I came back, someone else's bags were in my room! The manager was nice enough to upgrade me, but geez! The front desk clerk Kenneth seemed not really to care that much as he was on his cell phone while we were trying to check out and he also gave my husband a key to the room without asking for an ID which kind of scares me.

  • Stayed July 2013, travelled with family
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Helpful?
Thank Jennifer G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2013

Wonderful stay at this lovely hotel for my birthday week.
Great rooms with great views of florida.
Staff was very professional and courteous, Great room service as well.
Housekeeping was superb as well!!!
Plenty of eating places in the area including the mall!!!

  • Stayed July 2013, travelled solo
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Helpful?
Thank Nicholas G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bracknell, United Kingdom
Level Contributor
4 reviews
Reviewed 26 July 2013

Self parking is close by with plenty of spaces. The only disappointment was the lady at check in who was having a conversation with a third party through her microphone and earpiece. We asked for adjoining rooms, she said 'no problem' but was obviously speaking to someone else as our rooms were at opposite ends of the corridor. When we got to our room it was an adjoining one and the other room was empty. The rooms are first rate with everything you need. Breakfast in the restaurant was excellent.
We like it so much we are staying again in November for 3 nights.

Room Tip: Make sure the check in staff are talking to you and not in to a mocrophone to a third party
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  • Stayed July 2013, travelled with friends
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Thank d_claridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paignton, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2013

We stayed at the Florida Hotel for a convention at the Orlando Convention centre.

The rooms are large, good value and you have everything you need right under the hotel!

Massive mall with every big name store you can think of.

Great gym.

Awesome pool.

Panoramic views of Orlando depending on which side of the hotel you're on! I mean ... yes the views are of Orlando which is essentially one massive flat industrial estate but a view none the less!

Would stay here again and would recommend others to do the same.

Thanks!

  • Stayed July 2013, travelled on business
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Helpful?
Thank Robbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bracknell, England, United Kingdom
1 review
Reviewed 26 July 2013

After a long flight from the U.K And an equally long wait in the Immigration Hall at Orlando airport
It was with pleasure we arrived to stay at the Hotel have a couple of hours to unwind in the Mall and then to bed.

After a very comfortable night we then had to delightful breakfast, which was a great start to our holiday.

We are coming back in November, this time for 3 nights so are looking forward to an equally excellent stay.

Room Tip: Hopefully they are all good rooms so far they have been for us.
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  • Stayed July 2013, travelled with friends
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Helpful?
Thank Anne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Florida Hotel & Conference Center, BW Premier Collection

Property: The Florida Hotel & Conference Center, BW Premier Collection
Address: 1500 Sand Lake Road, Orlando, FL 32809-7081 (Formerly The Florida Hotel and Conference Center)
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Orlando
#3 Spa Hotel in Orlando
#8 Family Hotel in Orlando
#22 Romantic Hotel in Orlando
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Florida Hotel & Conference Center, BW Premier Collection 3.5*
Number of rooms: 510
Official Description (provided by the hotel):
Located at The Florida Mall, the Florida Hotel and Conference Center offers amenities not available at most hotels including a Starbucks in our lobby and direct mall access. Located just minutes from the Orlando International Airport, the Orange County Convention Center, and Walt Disney World Resort, we are at the center of everything there is to do in Orlando. ... more   less 
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Also Known As:
The Florida Hotel Orlando
Florida Hotel Orlando
Florida Mall Hotel Orlando
The Florida Hotel & Conference Center, BW Premier Collection Orlando

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