We purchased a Superior King room for the night which according to the confirmation email contained "Our Superior King Room includes top floor placement with a king pillow-topped bed, two breakfast buffets daily, valet parking daily, one welcome beer or house wine upon arrival, one Starbucks beverage of choice during stay, 42 inch flat panel television in the room, welcome robe and slippers upon arrival. "
The morning of checkout 11/23 the manager Marcus sent up the robe (but no slippers) after we were dressed and showered (would have been great last night), he provided the coupons for breakfast and Starbucks which was appreciated and after my wife calling him agreed to take $20 off the room for the night. It's a little too early to be drinking but the Wine or Beer would have been greatly appreciated last night.
I will say that $20 (which basically moves us into a standard king room price) was a small gesture and the other items were a little too late. The whole reason we booked this room was for a romantic evening but those little perks come just a little too late. I really would have expected more from a hotel that of this level. I feel that a business that really cares about their customers would have said something along the lines of let us have another chance to make things right by offering the room for a 2nd night so we could have that romantic experience that we thought we would get when we originally booked the room.
Finally, we were informed by the manager that the particular room deal that we purchased hasn't been available for several months now (then why sell it??) We booked the room in good faith and I feel that the $20 price adjustment etc can't make up for that missed night.
- Official Description (provided by the hotel):
- Located at The Florida Mall, the Florida Hotel and Conference Center offers amenities not available at most hotels including a Starbucks in our lobby and direct mall access. Located just minutes from the Orlando International Airport, the Orange County Convention Center, and Walt Disney World Resort, we are at the center of everything there is to do in Orlando. ... more less
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- Also Known As:
- The Florida Hotel Orlando
- Florida Hotel Orlando
- Florida Mall Hotel Orlando
- The Florida Hotel & Conference Center, BW Premier Collection Orlando