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“Family 3 week stay in December - Exceptional customer service”

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The Florida Hotel & Conference Center, BW Premier Collection
Ranked #11 of 335 Hotels in Orlando
Certificate of Excellence
London
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Family 3 week stay in December - Exceptional customer service”
Reviewed 8 February 2014

Stayed 3 weeks over Christmas and New Years [2013/2014] with family. Exceptional service given by all staff with special thanks to Annie Barrett [Customer Service Director], Raymond [Maintenance] and finally Kenny [Front Desk Manager]. Clean, convenient and great value for money. We had a couple of small issues that were professionally dealt with. Would definitely recommend to all. Parking for the Florida mall can be a pain but the hotel has its own dedicated parking for its customers. We have been to Orlando over 12 times for our vacations and parking at the mall can be a pain so this is a real bonus, Don't be put off by location for Disney. I was a bit worried about this but it took no more than 20-25 mins.

The only small inconvenience we found were the pillows. I guess most customers who stay at the hotel stay a few days so they may not mention this. But when staying 3 weeks it can get a bit uncomfortable as the hotel does not have a selection of pillows. We prefer firm and slim and all the pillows available were too soft. A small inconvenience and not something that will put us off from staying again. I can see why this hotel is rated so high.

Room Tip: Request 11th floor if you can. We got moved to this floor half way during our stay and this floor w...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank poorbillionaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,389 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (732)
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 February 2014 via mobile

Hotel accommodations were great. My bed sleep good, shower felt good, and staff members were great. I definitely recommend this hotel. I give it four stars. Orlando Mall however is over rated. Very pricey and definitely a tourist attraction. Overall I would most definitely stay agian.

Stayed February 2014, travelled on business
Helpful?
2 Thank Sharonda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, United States
1 review
Reviewed 4 February 2014

The weather was gray and rainy the entire time I was in Orlando, however the hotel was wonderful. From check in to check out, I received excellent service. Staff were warm and cheerful - unlike the weather! I had great service at Starbucks, the Grab-N-Go, Marcelo's, front desk staff and my room was clean and in good shape. Thank you!

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, United States
1 review
Reviewed 4 February 2014

We had rain and rather cold weather and it was really perfect to come back to the warm and cosy room in Florida hotel. Maybe you appreciate it at the most under those circumstances but we would be glad to choose this hotel in 'real' summer also!

Best regards

Karin Forsberg
from a snowy Sweden

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Karin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Land O Lakes, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 February 2014

My family and I have been going to that hotel for 5 years for the Citrus and Perfect Pageant being hosted there and its always been excellent service, food, and the staff is excellent. The pillows are a little uncomfortable but that is our only complaint.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Niki A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Grinstead
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 February 2014

I love the way this hotel put groups of people together so that the corridors are not noisy at different times. My group need to rest and depart at the same time so there is minimal disturbance in the corridor. LOvely breakfast and good value with the choice of continental or full.

well done

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Kat G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton, United States
1 review
Reviewed 4 February 2014

I enjoy this hotel for business travel due to the location. I work long days and have access to the mall food court without having to drive around to get food. The staff are every friendly, The hotel food itself is very expensive. The walls are very thin and other people staying in the hotel would have lengthy conversations late at night outside their rooms which was a nuisance for me trying to sleep. Other than that, I would come back. The Star Buck in the hotel isn't that great, they totally messed up my order nut I had already checked out and left before I realized it.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sarah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Florida Hotel & Conference Center, BW Premier Collection

Property: The Florida Hotel & Conference Center, BW Premier Collection
Address: 1500 Sand Lake Road, Orlando, FL 32809-7081 (Formerly The Florida Hotel and Conference Center)
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Orlando
#3 Spa Hotel in Orlando
#8 Family Hotel in Orlando
#22 Romantic Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Florida Hotel & Conference Center, BW Premier Collection 3.5*
Number of rooms: 510
Official Description (provided by the hotel):
Located at The Florida Mall, the Florida Hotel and Conference Center offers amenities not available at most hotels including a Starbucks in our lobby and direct mall access. Located just minutes from the Orlando International Airport, the Orange County Convention Center, and Walt Disney World Resort, we are at the center of everything there is to do in Orlando. ... more   less 
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Also Known As:
The Florida Hotel Orlando
Florida Hotel Orlando
Florida Mall Hotel Orlando
The Florida Hotel & Conference Center, BW Premier Collection Orlando

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