I could not have been more impressed with the customer service we received at The Florida Hotel. On every level, from the front desk to the housekeeping staff and every staff member we met in the hallway, were very friendly and accommodating. They truly put customers first and never say "no." Honestly, they should provide training for other hotels' staff. The hotel is attached to a large upscale mall. It was convenient for getting a manicure/pedicure and general shopping. Our room was very comfortable and CLEAN. The head of housekeeping rang our doorbell to see if we had everything we needed and brought extra towels. Early check-in was not questioned when we arrived that morning. I can't say enough about this property. By the way, Marcelo's, one of the onsite restaurants has a wonderful breakfast with omelets made to order perfectly. I will review it separately to go into more detail.
- Official Description (provided by the hotel):
- Located at The Florida Mall, the Florida Hotel and Conference Center offers amenities not available at most hotels including a Starbucks in our lobby and direct mall access. Located just minutes from the Orlando International Airport, the Orange County Convention Center, and Walt Disney World Resort, we are at the center of everything there is to do in Orlando. ... more less
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- Also Known As:
- The Florida Hotel Orlando
- Florida Hotel Orlando
- Florida Mall Hotel Orlando
- Hotel & Conference Center, BW Premier Collection Orlando, Florida