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“Disappointment During Second Stay”

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Disney's Port Orleans Resort - French Quarter
Ranked #58 of 340 Hotels in Orlando
Certificate of Excellence
Reviewed 14 July 2014

My family and I traveled to Walt Disney World again this summer. We vacationed last year in WDW and stayed at the Coronado Springs Resort, which we absolutely loved. When I booked my vacation through AAA, (one year in advance of our trip) the Coronado already had no rooms available. We were given the choice of Port Orleans Riverside or French Quarter. The Riverside price was too high for us so we settled for the French Quarter. We decided to stay here because we had stayed here three years ago and was very impressed. Well, I have to say that three years time has changed a few things and we were not wowed this time.

First, the good:

We had an early flight into Orlando and actually arrived at the hotel around 10:00 am. We were sent a text upon landing at 8:20 am that our room was not ready yet. By the time we arrived at the hotel, we went to the On-Line Check In desk and were told that our room was now available. We were very excited that our room was available so early in the morning. Our room was in Building 4 which is right next to the Food Court and Lobby. We stayed on the third floor and had easy access to everything. The outdoor movie was shown right outside our room and I was a little concerned about this because of the noise but it really was not that bad. We were so tired from long days in the park that we did not really notice. Just fell asleep as soon as our heads hit the pillow. The grounds are very pretty. The pool is fun for the kids but my only complaint about the pool is that there is not enough shade. There are areas away from the pool that you can sit and have shade but not much right near the pool. I want to be able to sit in the shade on a hot day and see my children in the pool. Also, the staff was very friendly. Always wished us a good morning, good evening, can we help you with anything, etc.

The bad:

The Food Court is nicely decorated with friendly employees but the food is less to be desired. We only ate lunch here the first day and that was enough for us. The food reminds you of bad cafeteria food. I had the Chicken Quesadillas with red beans and rice. It was just ok. Nothing special. We also had a problem with food allergies. WDW has followed the tread sweeping across America of Whole Grain this and Multi-grain that. My daughter has an allergy to Oats. I had to ask what ingredients were in the food and to our surprise, mostly all of the bread items and pastas contained oats. The head chef at Port Orleans was fantastic. He spent at least 30 minutes with me going over all of the food items and their ingredients. I found out that all of the restaurants have a binder showing the ingredients in all of their food products. This was extremely helpful but as our trip progressed, it was kind of a pain in the neck. Mostly all of her food had to be specially made which took additional time.

Now for the ugly:

Upon first arriving in our room, everything looked clean and tidy. Plenty of towels in the bathroom, two sinks, ceiling fan, mini fridge, safe, a table and two chairs, nice size dresser, coffee/tea maker, large flat screen tv, two queen beds, bench to sit on, shelf with hooks and also an area to hang up your clothing, clock radio, nightstand and telephone. I noticed that the clock radio was not plugged in. I had to move the nightstand and plug in the clock radio. This bothered me because it should have been already plugged in and set with the correct time. The room was also hot. I lowered the temp from 78 to 69 and it took two days to get it that cool. I was very surprised at this since it was 95 degrees in Orlando at that time. I know someone was staying in our room before us because we were told at the front desk that they just finished cleaning our room and it was available. On the second day of our stay, we could not find a Do Not Disturb sign in our room. We had to ask housekeeping for this. On the third day, disposable cups were not replaced in our room so we had to ask for them also. On the fourth day of our stay, we came back to our room late one evening to find that one bed had been made but the other was not. I am not sure why this was not done. I can only think that maybe the housekeeper did not like the two stuffed animals laying on the bed left there by my daughter. We moved them the next day and the bed was made when we returned. We also noticed that our ceiling fan was turned off. When I was laying in bed that night, I looked up and was shocked to see about one inch thick of dust on the fan blades. That was disgusting. That fan was on for four days whirling above our heads. So now I am thinking what else in this room has been neglected. The dresser was dusty, there was a blue goo on the door frame leading into the bathroom. I think it was toothpaste but not sure. Chair rail in sink area had dust all over it. We were not impressed with the room. Also, on our last day of our stay, we decided to take the boat over to Riverside. We did not feel like walking and just wanted to relax. There was a boat at the dock and the captain asked us where we wanted to go. I told him Riverside and he let us on the boat. Well, as we pulled away from the dock, the boat did not go to Riverside but headed for Downtown Disney. We were not too happy about this. It took us nearly 20 minutes to get to Downtown Disney. All of the people got off the boat and the captain said to us that we had to get off. I told him that we told him that we wanted to go to Riverside and he look right at me and said "No you did not." This made me angry. I told him that yes I did and he told me again that I did no such thing. We had to sit on the boat for 10 minutes while he waited there for guest going to Port Orleans. When we started our return to Port Orleans he made an announcement where the boat was going and was that ok with everyone on board. After docking back at Port Orleans French Quarter, he came over and apologized to us and said again that he did not hear me say where we wanted to go. He said that this boat only went to Downtown Disney. It took us 45 minutes to get to Riverside when we could have walked it in 10 minutes. Also, there is only one bus stop at French Quarter. Bus can get pretty full because most of the buses service French Quarter and Riverside. You also have to make a number of stops at Riverside before you are dropped off at French Quarter. We got lucky a few times where our bus dropped us off first. But most times we had a long ride to and from the parks because of this.

I will not stay at Port Orleans French Quarter again. The resort did not impress me. It is ok but nothing outstanding. They need to update their food items, change the decor of their rooms, and clean them. For all the money you spend on a Walt Disney World Vacation, guests deserve better and expect more for their money.

Room Tip: This is such a small resort. Buildings 4 and 5 are right near the Main Lobby, Food Court, Bus Stop a...
  • Stayed: June 2014, travelled with family
    • Location
    • Cleanliness
    • Service
4  Thank Lunchlady88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,215 - 2,221 of 5,532 reviews

Reviewed 14 July 2014

I am a Disney Authorized Vacation Planner and visit WDW frequently. It had been some time since I had stayed at French Quarter and my return there was absolutely fantastic. The grounds and scenery were exquisite. Staff was efficient and courteous. We enjoyed a great afternoon at the pool and pool bar- all areas were well maintained. We ordered a pizza one night for in room delivery and had it in 20 minutes. We found that the transportation to the parks was generally efficient. I've stayed at most of the deluxe resorts and came away with the same satisfaction I did here. It really gives you a deluxe feel at a much lower price. My only gripe with the resort is the size of the bathroom area where the shower and toilet are. Barely any room to move- but it was by no means a deal breaker. This resort is the one in the moderate category I book the most, and it's easy to see why. Great, great place to stay.

Room Tip: Request building 4 for good access points to main areas. Be sure to allow plenty of travel time to...
  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
3  Thank mota73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

This is by far a better value for families, people with wheel chairs and for singles. The hotel is built in a U shape like the French Quarter in New Orleans. There is a large pool in the middle of the court yard with a water slide and a small play area. The rooms are average normally with 2 queen size beds, Cable TV, Coffee maker and a in room refrigerator. Make sure the bed sheets are fresh and clean. The do not normally wash the blankets or the bedspread, only the sheets. They think most people do not use the blanket and bedspread. The rooms are all within walking distance of the restaurants. You do not need to drive to get from one place to the next. Speaking of driving. One of the advantages of staying at the hotel is you do not have to pay for parking at any of the Disney attractions and you can even hop on a bus if you do not feel like driving. Best thing to do is invest in the Magic Pass bands. Just remember Disney only allows 3 fast pass selections at any given time. Good thing to also download the My Disney Experience Web app to your phone so you can see the wait times at the different rides.

Room Tip: Try to get a room that is close enough to the pool but not so close you hear the pool noise all nigh...
  • Stayed: August 2013, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank Stephen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

I read reviews on this resort beforehand, and seemed like a good choice. We paid extra for a riverside room, and it was honestly, the longest walk, compared to rooms without a view. We went to Disney last in 2010, stayed at Yacht Club, and honestly, we would spend the extra money to stay there again, next time. The outside walk at POFQ from bus stop or parking lot to our room everyday was ridiculously long. The rooms were nice, beds were comfortable, and the pool was nice with a water slide, but other than that, I know that we will definitely not stay here again.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Jennkemp_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014 via mobile

This was one of the many great resorts at Disney! This resort was very pleasant, had great food, the rooms were okay, they were a little small for a two bed room, but it wasn't to bad. Just looking at this resort. .. it was an amazing site.

Stayed: July 2014, travelled with family
2  Thank Terrance T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2014

2012 November 14-21 Great hotel. Clean. Beautiful area with a view. Hotel dining area was also very nice. With quality food and friendly people. Rooms were kept clean. Also to our surprise when we came back one night and all of our kids stuffed animals were place about the room as if they were really in "Toy Story". Easy transportation on the bus to the park. The pools looked great, unfortunately it was unseasonably chilly the week we went 2012 November 14-21.

Room Tip: any room will do
  • Stayed: August 2013, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Lobstah-icas19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

We truly loved this Disney resort. We have stayed at many Disney resorts and this one was just so relaxing, we would definitely be back. The room was sufficient, just what you need for a trip. My daughter loved the pool and the slide and we spent many afternoons relaxing by the pool. The food court had a great variety of food and all the cast members were super nice. We did have one day that they pizza area was extremely backed up and it took over 30 minutes to get a personal sized pizza, a tad ridiculous.

  • Stayed: March 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank BelaN74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Disney's Port Orleans Resort - French Quarter

Address: 2201 Orleans Drive, Lake Buena Vista, Orlando, FL 32830-8424 (Formerly Port Orleans Resort)
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Top resorts Hotel in Orlando
#33 Romantic Hotel in Orlando
#43 Family Hotel in Orlando
Price Range: £166 - £285 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Disney's Port Orleans Resort - French Quarter 3.5*
Number of rooms: 1008
Official Description (provided by the hotel):
Revel in the romance and pageantry of New Orleans's historic French Quarter at this Resort hotel, where cobblestone streets, gas lamps, wrought-iron balconies and fragrant magnolia blossoms evoke the Antebellum era and colorful Mardi Gras characters and jazz keep things lively. Then stroll along the Sassagoula River to Disney's Port Orleans Resort - Riverside, home to Cajun and Creole specialties. ... more   less 
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Also Known As:
Disney Port Orleans Resort
Port Orleans French Quarter
Port Orleans Orlando
Disney Port Orleans French Quarter
Disney Port Orleans Hotel
Disneys Port Orleans Resort French Quarter
Port Orleans Disney
Disneys Port Orleans Hotel
Disney's Port Orleans Resort - French Quarter Orlando, Florida

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