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“Port Orleans didn't quite live up to expectations.”

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Disney's Port Orleans Resort - French Quarter
Ranked #65 of 338 Hotels in Orlando
Certificate of Excellence
Boyertown, Pennsylvania
Level 3 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Port Orleans didn't quite live up to expectations.”
Reviewed 21 July 2014

My wife and I recently returned from a 12-day stay at Disney's Port Orleans French Quarter Resort. We are regular vacationers at Walt Disneyworld (2 times per year on average for the past 20 years) and we have previously stayed at the value resorts: Pop Century, All-Star Movies, and All-Star Music. This was our first stay at Port Orleans and we were really looking forward to it, especially since this was a "step up" from the "value" resorts we were used to on previous trips.

To start with, the resort is absolutely beautiful and did not disappoint in this area. French Quarter is the smaller of the two Port Orleans resorts and is layed out beautifully with each building very close to the front of the resort so you are close to the food, buses, etc. The grounds are well-manicured and the resort presents a somewhat quieter and more adult-oriented feel than some of the value resorts we were used to. Unfortunately, my wife and I experienced three big issues during our stay which will likely preclude us from choosing to stay at this resort again in the future. The first problem we had was with the room temperature. Disney programs the room thermostats so that you can't set them any lower than 68 degrees. I have a medical condition in which I cannot properly regulate my body temperature, so I need a very cool room. We asked to have our thermostat re-programmed so that we could set it a bit lower but were repeatedly told by hotel management that this was not possible. (We have NOT had this problem at any of the value resorts - they are always willing to accomodate us.) The second big problem we had was with housekeeping at this resort. Over the 12 days we spent there we had several issues, including one day when our room was not serviced at all. Another day we came back and noticed that our refrigerator was unplugged, presumably so that the housekeeping staff could plug in the vacuum cleaner. All of the items in our refrigerator spoiled that day. The third big issue at this resort is the bus service. There are two small areas for guests to wait for the Disney transportation with no organized procedure which means that folks just sort of wait for the buses in "clumps" without knowing who was there first, etc., and that makes for upset guests and frayed tempers. The value resorts have a much more organized procedure in place for folks to wait for the buses with cue lines set up, etc.

All-in-all the resort didn't quite meet our expectations for Disney excellence and quality. The room temperature issue was a big deal for me, so that alone would preclude me from choosing Port Orleans in the future which is too bad because I really did like the atmosphere at French Quarter.

Room Tip: All rooms are close to the front of the complex.
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  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
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Helpful?
7 Thank Todd M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Mebane, United States
Level 5 Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 July 2014

We stayed here in 2013 and 2014 and loved the resort's size. All the details are covered and the customer service is great. The pool was being refurbished when we were here, but a golf cart took us over to the Riverside pool. That was fun and not a terrible inconvenience. We would stay here again any time we visit!

Room Tip: Stay on the third floor to avoid any footsteps above.
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  • Stayed January 2014, travelled with family
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Helpful?
5 Thank GreenMountain73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 July 2014 via mobile

We have stayed at a lot of different Disney resorts and we always come back to this one. It has the moderate resort feel with less people on the buses more bus stops and less crowded pools. But it doesn't cost as much as other moderate resorts. The rooms are good not spectacular but the beds are considerably more comfortable than the cheaper hotels. Best deal for a hotel on Disney property in my opinion.

Stayed October 2013
Helpful?
2 Thank shells1525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederick, Maryland
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 July 2014

We stayed at French Quarter for six nights during our honeymoon. This was my first time staying at WDW resort. I wasn't feeling the Disney Magic at this resort. The room was dusty, crumby, and the carpet felt dirty. Way too highly priced. If this hotel was not connected to Disney with all the extras, I would have given it 2 stars.

Pros:
-Smaller resort. Easy to navigate and get around. Less people to compete with for the bus.
-On WDW property--you get extras such as Disney Magical Express from the airport with luggage shipped directly to your room, transportation around the property, Magic Bands with easy entry to your room, charging to your room, Fast Plus+
-Free wifi
-Spacious laundry room ($2 to wash, $2 to dry) with plenty of washers/dryers
-The quick-service cafeteria is themed nicely and has good food
-Cute towel animals on 1-2 nights during the stay.

Cons:
-Bed is quite uncomfortable, and the mattress/linens feel cheap. And this was my assessment after a long day in the parks.
-The room was dirty. Dusty shelves, carpeting with wet/slippery spots, crumbs on the bench. Come on now, Disney! I didn't feel as though I could truly relax in this room.
-COLD water. Good for drinking, not for showering in. Nothing like relaxing in a hot, steamy shower at the end of a 16-hr day to soothe your aching muscles, right? Except it was barely lukewarm. ugh.
-Bus service--although convenient, can be touch-and-go. One night it took over an hour to get back to the hotel from Downtown Disney due to the electronic dispatch system being down. And sometimes you will have to wait through the bus dropping off guests at all four stops at Riverside before heading over to French Quarter.
-No table-service restaurant at this resort.
-The Scat's Cat pub is small, dark, mostly empty and depressing.

Room Tip: We stayed in Building 5, which was quiet and far from the pool, yet an easy walk to the restaurant a...
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  • Stayed July 2014, travelled as a couple
    • Value
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    • Service
Helpful?
4 Thank Natalie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Louis, Missouri
Level 6 Contributor
178 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 18 July 2014

I agree with the other reviews that this has to be the best moderate resort in disney. It is one of their smallest resorts which makes it very convenient. Regardless of which building you are in you are always close to the restaurant, the pool, and the bus stations to the parks. We typically had bus service that was direct to the parks and home. Food in the cafe was typical of disney but very convenient when you needed a quick bite. We stayed in building #4 which I would highly recommend since it was so close to everything. Staff was great and rooms were clean and nice. We liked having a fridge in the room- bought milk and cereal in the store there for breakfast before heading to the parks. Pool was fun for the kids with the slide. We took the boat over to downtown disney which was fun and relaxing. We will definitely stay here again when going to disney.

Room Tip: Request building 4- convenient to everything at the resort
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
8 Thank zaz04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 17 July 2014

Having previously stayed off the Disney property at a separate hotel, we were excited to stay on property. The key here is convince, you get off the plane in Orlando and Disney starts taking care of you right away, with the free shuttle to your hotel and even taking care of your luggage. That's the theme of staying at Disney, it's easy to get around and there are conveniences to it. The actual Port Orleans hotel is nice, nothing fancy but it is on the inexpensive end of Disney Hotels, the food court dinning was the biggest down side, The pool area was nice. The water taxi to Downtown Disney is a cool feature.

Room Tip: very spread out campus, having a room closer to the center is convenient.
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  • Stayed March 2014, travelled with family
    • Location
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Helpful?
3 Thank Shugs98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton, Virginia
Level 6 Contributor
250 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 16 July 2014

This was the most affordable resort hotel for us and it did not disappoint. We had a two double bedroom. It was great. You walk in and right away notice the mickey mouse logo in towel form. Good sized room. The housekeeping service was awesome. They cleaned the rooms without any disturbances and provided extra towels and pillows without us asking. The hotel had all the amenities you could think of. The pool had a water slide as well as kiddee pool for infants and toddlers. They had a outdoor bar by the pool. The have a cafeteria style eatery in the lobby area. The food is half way decent. They offer laundry service for a price (relatively cheap). They were very accommodating. The offer so many services (flower and pizza delivery just to name a couple).We loved our stay here and will definitely do it again.

Room Tip: Request a room facing the pool or the river
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
4 Thank MasCabron23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Disney's Port Orleans Resort - French Quarter

Property: Disney's Port Orleans Resort - French Quarter
Address: 2201 Orleans Drive, Lake Buena Vista, Orlando, FL 32830-8424 (Formerly Port Orleans Resort)
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Orlando
#33 Romantic Hotel in Orlando
#43 Family Hotel in Orlando
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Disney's Port Orleans Resort - French Quarter 3.5*
Number of rooms: 1008
Official Description (provided by the hotel):
Revel in the romance and pageantry of New Orleans's historic French Quarter at this Resort hotel, where cobblestone streets, gas lamps, wrought-iron balconies and fragrant magnolia blossoms evoke the Antebellum era and colorful Mardi Gras characters and jazz keep things lively. Then stroll along the Sassagoula River to Disney's Port Orleans Resort - Riverside, home to Cajun and Creole specialties. ... more   less 
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Also Known As:
Disney Port Orleans Resort
Port Orleans French Quarter
Port Orleans Orlando
Disney Port Orleans French Quarter
Disney Port Orleans Hotel
Disneys Port Orleans Resort French Quarter
Port Orleans Disney
Disneys Port Orleans Hotel
Disney's Port Orleans Resort - French Quarter Orlando, Florida

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