My wife and I recently returned from a 12-day stay at Disney's Port Orleans French Quarter Resort. We are regular vacationers at Walt Disneyworld (2 times per year on average for the past 20 years) and we have previously stayed at the value resorts: Pop Century, All-Star Movies, and All-Star Music. This was our first stay at Port Orleans and we were really looking forward to it, especially since this was a "step up" from the "value" resorts we were used to on previous trips.
To start with, the resort is absolutely beautiful and did not disappoint in this area. French Quarter is the smaller of the two Port Orleans resorts and is layed out beautifully with each building very close to the front of the resort so you are close to the food, buses, etc. The grounds are well-manicured and the resort presents a somewhat quieter and more adult-oriented feel than some of the value resorts we were used to. Unfortunately, my wife and I experienced three big issues during our stay which will likely preclude us from choosing to stay at this resort again in the future. The first problem we had was with the room temperature. Disney programs the room thermostats so that you can't set them any lower than 68 degrees. I have a medical condition in which I cannot properly regulate my body temperature, so I need a very cool room. We asked to have our thermostat re-programmed so that we could set it a bit lower but were repeatedly told by hotel management that this was not possible. (We have NOT had this problem at any of the value resorts - they are always willing to accomodate us.) The second big problem we had was with housekeeping at this resort. Over the 12 days we spent there we had several issues, including one day when our room was not serviced at all. Another day we came back and noticed that our refrigerator was unplugged, presumably so that the housekeeping staff could plug in the vacuum cleaner. All of the items in our refrigerator spoiled that day. The third big issue at this resort is the bus service. There are two small areas for guests to wait for the Disney transportation with no organized procedure which means that folks just sort of wait for the buses in "clumps" without knowing who was there first, etc., and that makes for upset guests and frayed tempers. The value resorts have a much more organized procedure in place for folks to wait for the buses with cue lines set up, etc.
All-in-all the resort didn't quite meet our expectations for Disney excellence and quality. The room temperature issue was a big deal for me, so that alone would preclude me from choosing Port Orleans in the future which is too bad because I really did like the atmosphere at French Quarter.
- Official Description (provided by the hotel):
- Revel in the romance and pageantry of New Orleans's historic French Quarter at this Resort hotel, where cobblestone streets, gas lamps, wrought-iron balconies and fragrant magnolia blossoms evoke the Antebellum era and colorful Mardi Gras characters and jazz keep things lively. Then stroll along the Sassagoula River to Disney's Port Orleans Resort - Riverside, home to Cajun and Creole specialties. ... more less
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- Also Known As:
- Disney Port Orleans Resort
- Port Orleans French Quarter
- Port Orleans Orlando
- Disney Port Orleans French Quarter
- Disney Port Orleans Hotel
- Disneys Port Orleans Resort French Quarter
- Port Orleans Disney
- Disneys Port Orleans Hotel
- Disney's Port Orleans Resort - French Quarter Orlando, Florida