We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not What We Expected”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Disney's Coronado Springs Resort
Ranked #176 of 340 Hotels in Orlando
Reviewed 8 December 2006

We stayed at the Coronado Springs resort as part of a group/convention booking and as a result we paid discounted rates of $133 per night. Considering the fact that we were in a MOTEL, not a hotel, the quality of the accomodations didn't even come close to what you might expect at Disney World. My impression is that we paid way too much for much too little.

There are no valet/bell staff to help you with your luggage. You drive to the closest parking lot and then have to haul your luggage to your room. The motel is 4 stories high and it is without question the most confusing set up I've ever seen. We walked in circles looking for an elevator, we got lost making return trips to the car for more luggage and we actually searched for more than 20 minutes one time just trying to find the parking lot!! All the buildings look exactly alike and they are numbered, Casitas 1, Casitas 2, which just adds to the confusion. We found the grounds crew had difficulty giving us directions to our room!

We were lucky to stay in the same building as the convention center; for those folks that were on the other side of the lagoon it was a 10-15 minute walk (in 40 degree temps. in December) just to get to the convention center. The lobby and the two restaurants are also located in the same building as the convention center so if you want to do anything (eat, attend meetings, go to the gift shop, etc.) it is essential that you make sure you are in one of the Casitas buildings. Otherwise, bring your hiking shoes or your patience because I've heard the shuttle service is SLOW.

The Pepper Market is the "food court" dining experience which leaves much to be desired. They give you a card and you walk around choosing your food cafeteria style. The food is mediocre at best and over-priced for what they give you. (Although, that is in keeping with the Disney tradition.) The Pepper Market only seats 435 and considering there were 1800 attending the conference, long lines to enter the food court were standard. The other restaurant, the Mayan Grill, also could not accomodate the number of people at the convention so there were 30-40 minute waits there as well. There is a mini-fridge in every room and travelers are advised to STOCK UP BEFORE ARRIVING.

The rooms open up to the outdoors and the noise from people passing on the concrete catwalks outside the rooms was LOUD. The beds are doubles, not queens and the bathroom was so tiny you couldn't close the door......no bed skirts, really cheap blankets and bed linens, thin carpeting......the TV in the room was a 17 inch Sony. Internet access in the room (with an ethernet cable - no wireless in the rooms) is $10 for 24 hours. Geez! Even Embassy Suites gives guests free wireless!! For what we paid for the room we could have stayed in a much nicer hotel with much finer appointments. Unfortunately we had to stay on site and had little choice. I would advise everybody to pass on this Disney property and look elsewhere. We've stayed on many Disney properties before and have never experienced the difficulties we've found here.

  • Stayed: December 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank nombre60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (6,145)
There are newer reviews for Disney's Coronado Springs Resort
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language
  • More languages

5,491 - 5,497 of 6,145 reviews

Reviewed 7 December 2006

I stayed at this hotel/resort for a conference and would not recommend it for that purpose.

First, the property is HUGE and it took me a couple of days just to get my bearings and figure out the quickest path to the other parts of the hotel.

The guest rooms are all separate from the common buildings (check-in, concierge, restaruant, convention facilities). This setup requires guests to walk for up to 10 minutes or more (at an average pace) from your room to the common areas of the hotel. It was very inconveient to try to get back to my room during breaks in the conference and even during the lunch break. It would be much easier to navigate the property if they color-coded the buildings or something.

The quality of the guest rooms was average at best. They were designed in a Mexican motif, but they just look tired and need to be updated -- very motel-like.

The service was just okay, it certainly didn't feel like the happiest hotel on earth.

On the positive side, the main pool was nice and there were a few other smaller pools (without jucuzzis or towel service) nearer to the guest rooms.

The food was decent, but not great and there are only two restaruants on the entire resort - - one real restaurant with table service and one cafeteria-style. The on-site "pub" has no draft beer and no menus or real food service, but they do provide chips and salsa.

For the money they charge at Coronado Springs, I would look elsewhere.

I have previously stayed at the Seralago Hotel & Suites (formerly the Holiday Inn Main Gate East). The rooms were of similar vintage and quality for 1/3 the price. The amenities were definitely comparable, and they also have free shuttle to all 4 Disney Parks.

  • Stayed: December 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
7  Thank pallasma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2006

We stayed at the Coronado Springs in November 2006 for 2 nights at the end of a villa rental for 13 nights. We wished we hadn't moved! The rooms are quite small, and the bathroom even smaller! We were glad we were only staying for the 2 nights. I suppose if you don't have a hire car and want to use the Disney transportation, then staying on Disney I suppose has its benefits.

We found the hotel complex to be too large for comfort of guests to get around - luckily we had a hire car as it would have taken us 15-20 minutes to walk to the breakfast restaurant. Food was not value for money in the restaurant, so we went to Ponderosa's for breakfast.

Glad we tried a Disney property, but certainly wouldn't stay on Disney again once you've had the comfort of your own villa!

  • Stayed: November 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
5  Thank Tracyweston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2006

We found this Disney resort to be comfortable and worth the price we paid. Our family is a big fan of anything Disney and were able to compare this to another Disney moderate resort, the Riverside New Orleans (where we stayed a year earlier). This hotel was huge and had several bus stops for those not rooming close to the main lobby. Fortunately, we were VERY close to the lobby (which I would highly recommend, if possible). The restaurants were better than the Riverside Resort, with more variety available. (But keep in mind it is Disney food which means you pay a premium - though I can say the portions were very large, too.) This resort IS a convention center and we noticed several people were eating in the food court as convention visitors. However, only one time was there a "line" for food. The bus service to any of the parks or Downtown Disney was fantastic at this location. We NEVER waited more than 5-10 minutes for a bus to our destination (whatever it was at the time.) We would highly recommend this Disney resort. The rooms aren't spectacular, but they are clean and comfortable. Besides.....who wants to spend the day in the room anyway? You have to take advantage of the parks, entertainment and shopping opportunities.

  • Stayed: October 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank JoAlison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2006

We are Disney fans and have high expectations and Coronado Springs did not disappoint. It is a very well themed resort in an excellent location within Walt Disney World. Resort rooms were as found in all other Disney resorts, clean and functional, each one nicely decorated according to it's theme. Beautiful surroundings with opportunity to stroll around the lake and soak up the atmosphere. Particularly liked the food court which is the best we have encountered in a moderate Disney resort. On previous trips we have dined most nights at Epcot as we enjoy this superior dining experience. On this trip, however we were impressed with the selection and quality of food available at the Pepper Market food court and as a result dined there on several occasions. I have read many reviews on many sites, some of which claim that dining is overpriced or expensive. Perhaps if on a tight budget with a large party this may be true, however I find meal purchases to be reasonable with the only overpriced item being wine to accompany our meals.

  • Stayed: November 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank LILYT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 November 2006

We stayed at this Resort the week of Thanksgiving 2006. The rooms were very clean, well-appointed, and spacious for the price. Each room had 2 double beds, comfortable mattresses, clean sheets, and plenty of towels for 4 people. The sink is outside the bath/toilet room, and can be closed off by a curtain. There is a small television in the room, a table and 2 chairs, and a refrigerator. Housekeeping was impeccable.

The outdoor pools were heated, but we didn't use them, and there are also paddleboat, motorboat, kayak, bicycle, and surrey rentals, which we didn't use either, as we spent all our time in the parks.

The Pepper Market offers moderately priced food (about $15/adult) for lunch and dinner, and the Maya Grill offers an okay breakfast buffet ($14/adult). The food was pretty good, compared to what's available in the theme parks.

We stayed in the "Casitas" which were fairly close to the main buildings which has the restaurants. There are 4 bus stops on the property, so catching a Disney shuttle is usually a 5 min. walk or less. As this is a large resort, expect the shuttle bus to be standing-room only if you get on the last stop (which as at the main lobby area). In addition, if there is a scooter-riding passenger on your bus, you can expect an additional delay of 15-30 minutes. Buses are supposed to come every 20 minutes, but sometimes we waited 30.

A few minor annoyances (1) telephone in room was broken; (2) convenience store on site had drinking water more expensive than theme parks $2.50/bottle vs. $2.00/bottle; (3) rooms have outdoor concrete walkways - which means that outside noise can be noticeable esp in mornings and evenings.

Overall, we were very satisfied, but probably would not stay during a peak vacation period again due to slowness of shuttle bus service.

  • Stayed: October 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank NorthAmericanTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2006

This year we decided to take one last vacation before the birth of our third child. Looking to take advantage of some off-season specials, we decided to book a holiday at Coronado Springs.

Much to our demise, it seemed that the management and customer service staff at the resort were on holiday also.

THE SMELL OF FRESH PAINT

When we first arrived at our room(8124) we noticed that the rooms had just received a fresh coat of paint, and carried with them the oppressive fumes of such work. My wife was 8 months pregnant, and seeing as pregnant women are not supposed to expose themselves to paint fumes, which can be toxic, I asked to speak with the general manager and coordinated to have him call us the next morning.

Then next morning came, we waited for 4 hours, and never received a call from the general manager. We asked to be moved to a new room and was told that we could move to room 8146 on the next morning. Before moving to this room I decided to stop by and take a look. The room was much closer to the pool, which was actually very nice, but proudly displayed a "WET PAINT" sign on its door as well.

We called the front desk again, very concerned about what we thought was going on with our situation. By the end of the third day, the smell of paint fumes subsided in our rooms and we decided to stay in our original room, politely asking the front desk to ensure that no more painting would occur in our room.

"We can assure that will not happen", we were told by the front desk. When we came back from breakfast on Day 6, we were greeted by a painter, in our room, putting a fresh coat of touch up paint on the furniture in our room. "Don't worry", he told us, "This is quick drying paint".

MOLD IS HAZARDOUS TO YOUR HEALTH

We also noticed towards the end of our vacation that our room had some issues with mold.

Mold is gross, especially when its in a room with little kids(our girls were 2 and 4 years old).

It was seeping out of the bottom of the soap dish in the bathtub.

It had been carefully caulked over in the corners of the shower and was now becoming quite visible.

There was a large 18" x 24" section of the shower curtain which was a growing mold colony. We took this to the front desk and the customer service manager was horrified with what we brought to her attention.

But a potential customer coming to this resort, operated by one of the most admired hospitality groups in the world, should really be asking..."Why shouldn't Disney be looking into this themselves, prior to a guest coming onto the property."

ROTTEN MILK AT THE RESTAURANT

There is a nicely decorated counter service restaurant on the property which serves a variety of meal options. Before leaving Walt Disney World on Day 7, we decided to grab breakfast at the restaurant and bring it back to our room.

Something simple, we thought...cereal with milk, some fresh fruit, and juice. The Disney cast members get everything for you and stamp your meal card to make it easier to pay at the end.

We collected our milks from the cast member, paid at the register, and brought food back for the girls. My two year old ate a few bites of her cereal and quickly spit everything up in our room.

I looked at the milk carton...."Sell by Sept 11". That was interesting as today was Sept 13th. So with a carton of milk I went back to the front desk to discuss with the customer relations manager, who was the same nice person who'd reviewed our mold problem for us.

We were referred to the restaurant manager, and at first he didn't seem to believe us. We felt that the whole expiration date symbol would be telling enough, so I asked him to taste it himself to see how terrible it tasted. He politely declined, took another smell of the milk, and gave us a new carton.

Our total bill for breakfast was about $11.00 or so, and I expected that Disney might offer a polite gesture of a meal credit, which never came.

Checking the expiration date on a carton milk may seem like a pretty mundane and tedious task. However it is the attention to detail that one would expect from a world-class resort.

FINAL THOUGHTS

We came to Animal Kingdom Lodge last year and had a very nice time. We would never have expected that the experience at Coronado Springs would be this disappointing.

We are still fans of the Disney World theme parks, but will find it difficult to spend our lodging money at one of the resorts based on the quality of service and lack of feedback we received from anyone in management at the resort, or from the Disney corporate offices.

Stayed: September 2006
8  Thank Armstrong26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Orlando hotels
Show Prices
Show Prices
Show Prices
Lake Buena Vista
Walt Disney World Dolphin Resort
Show Prices
Show Prices
Show Prices

Been to Disney's Coronado Springs Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Disney's Coronado Springs Resort

Address: 1000 West Buena Vista Drive, Lake Buena Vista, Orlando, FL 32830-8403
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Spa Hotel in Orlando
#39 Top resorts Hotel in Orlando
#94 Romantic Hotel in Orlando
#139 Family Hotel in Orlando
Price Range: £140 - £272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Disney's Coronado Springs Resort 3.5*
Number of rooms: 1921
Official Description (provided by the hotel):
Relive the romance of Spanish-colonial Mexico as you follow in the footsteps of explorer Don Francisco de Coronado at this Resort hotel. Find your own mythical city of gold in a Southwestern-themed haven of brightly colored Casitas, rustic Ranchos and beachfront Cabanas encircling a glimmering 22-acre lake. Each accommodation provides a unique escape and a welcoming home away from home. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, LoveHolidays, TripOnline SA, Ebookers, HotelQuickly, Evoline ltd, 5viajes2012 S.L., Cancelon and getaroom.com so you can book your Disney's Coronado Springs Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Disney`s Coronado Springs Hotel Orlando
Coronado Springs Resort
Disney Coronado Springs Resort
Disneys Coronado Springs Resort
Disney Coronado Springs Hotel
Disneys Coronado Springs Hotel
Coronado Hotel Orlando
Disney's Coronado Springs Resort Orlando, Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing