My family and I checked into your hotel late Friday evening, March 18, 2011. Our stay started out pleasant, but on Saturday morning, we noticed that the water was slowly draining, or so we thought, from the bath tub. We were gone from the room all day and returned on Saturday night to a tub full of water. I called the front desk to report the problem and no one showed. In the process of waiting for assistance, we fell asleep. First thing Sunday morning, I called the front desk to report the problem again, waited for about an hour. Still no one showed. I called a third time, waited about an hour before going to the front desk to find out why no one came to correct the problem. Each time I called, the person at the front desk assured me that someone would be up soon.
When I checked out, the problem still had not been corrected.
On Monday, March 21, 2011 at 1:14 p.m., I called to speak with the General Manager, Lisa Catina. Since Lisa was not available, I left a message on her voicemail. At 3:15 p.m., Lisa returned my call and upon checking the call logs, she said that each call was showing completed. She said that the problem had been corrected, I assured her that the problem was not corrected while I was staying at the hotel. Lisa assured she would check into the situation and call me back on Wednesday because she was not working on Tuesday. To date, I have not received a call from Lisa. Even after leaving messages on her voicemail on 3/25/11 @ 10:47 a.m., 4/4/11 @ 3:02 p.m., and 4/5/11 @ 5:44 p.m.
On 4/4/11, I spoke with Daisy. I asked if there was anyone else that I could speak with, she told me that Lisa was the General Manager, and the only person that I could speak with about a complaint. On 4/7/11 @ 8:49 a.m., I called and was transferred to Dana, Sales Manager. I left a message on her voicemail. Still no return call from anyone there.
Is this how Lake Eve treats it patrons, get their money and ignore their concerns? That is exactly how I feel right now. I feel my concerns were totally ignored and assumed minute. My family has been coming to this resort for family gatherings for the past three years. There are talks of another gathering next year, but I am reluctant to attend with them again because of the way that I have been treated.
- Official Description (provided by the hotel):
- Lake Eve Resort is well removed from the crowded resort areas, yet conveniently located for today's world traveler in the center of all things Orlando! We are located on the quiet side of International Drive, and our 176 all suite resort offers spacious one, two and three bedroom luxury suites in an ideal location that provides all of the conveniences of home including: kitchen, living room, balcony, separate bedrooms and so much more! ... more less
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- Also Known As:
- Lake Eve Hotel Orlando
- Lake Eve Resort Orlando, Florida