We rented this property for nine days. The description of this house in the advertisement sure doesn't match what we saw when we arrived.
It was advertised as a place to accommodate at least 8 people. However, that being the case we would have to take turns eating and sitting down...., not enough plates etc. for more than 4 people. Seating in the living room for 4 people. Pool chairs for 2 people. Games room... a real joke. A pool table.... not level with one cue broken and no chalk. Games?? Ping pong table.... no balls. Oh yes, the games room was in the garage but property was advertised with a garage..... just couldn't use it. The bathroom on the street front had only half a blind so we had to use one of the 2 towels available to cover the windows., as well, the sliding shower door was off leaning against the wall. NO hand towels and only one towel per person to use for showering and the pool. Toilets constantly running, no bath mats or bath bars. Several light bulbs not working and only one working lamp for 6 people to read with.
After several calls to management.... they delivered more dishes and 3 light bulbs.
We were not impressed with this property.... as you might have guessed and I would never, ever recommend it. Falsely advertised, and we were told that if we didn't like it that we could leave within one hour. This was emailed to us at 11:00 pm. Imagine, 6 seniors packing up and leaving at midnight with no where to go!!
The beds...., no words to describe them...mattresses were old, sagging with springs popping up in one of them.
Whatever licensing rules for rental companies is required..... They must not have inspected this property.., actually the license was expired months ago.
On a positive note.... It was very clean.
Melodie...your email to Carl on December 30th was at 10:42 PM advising us that if we vacated that night we would recieve a refund for the unused nights of our stay. This was Saturday of the New Year weekend. Now where could we go? You really gave us no option so we had to settle for your paltry $100.00. I still have the emails as evidence. Again, very few of the problems were resolved.You could have easily resolved all of them. If you are advertising accommadations for 8 then you should furnish the house for 8 people.You need to be more honest. Oh and we looked around for the garden you advertised and found 1 flowering bush!I finish by saying that this house was not even furnished with basics which we expected and that we definitely did not have requests for luxuries.
The only positive about this property was that it was clean. The beds were poor quality, sunken with springs poking up in one bed so that the occupants were forced to move to the single beds. Pillows were very thin and very few hangers in the closets.
The property is advertised as adequate for 8 people but only enough dishes and towels for 4. (This was corrected the next day after several complaints.)
Five bulbs were burnt out in the kitchen and dining area, only 3 were replaced.
The sliding shower door in one ensuite bathroom was off the track and in the tub leaning against the wall.
The vertical blind in the same bathroom was missing half the slats rendering it useless to provide privacy from the street. We had to hang one of our scarce towels over the window for privacy. No effort was made to correct these problems.
The "games room" was actually the single car garage, unheated and too small for the pool table. One of the two cues had no tip and there was no chalk available. The room was too narrow to allow shots from the side of the table and the table wasn't level. There were two ping pong paddles but no balls or net, a chess set but no chess board. Some games room!!!
The doors to the laundry closet were poorly hung and one fell off during our stay.
The pool was okay but heat had not been turned on prior to our arrival and we were charged over $300 for heat. The "spa" was merely an elevated section of the pool with water jets, temperature was the same as the pool. There were only 2 poolside chairs, no lounges etc. for an advertised 8 people?