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Loews Portofino Bay Hotel at Universal Orlando
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Reviews (4,750)
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4,224 - 4,229 of 4,750 reviews
Reviewed 23 June 2014

We were enjoying a lovely stay, and planning for more visits, when a private event; took over the entire public piazza for 4 hours in the afternoon to set-up a 3-hour event that would take 3 hours to tear down (truck and construction noise until at least midnight), closed two onsite restaurants (making them unavailable for dinner), combined with a sound check that demonstrated the event would be so loud you couldn’t hear the TV in your room or even hold a conversation. All of this happened with no advance notice to current guests. In short, the private event was so prioritized over other hotel guests to the degree that we, and others, chose to check out and find other accommodations.

Stayed: June 2014, travelled as a couple
6  Thank deckenneth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LPBHManager, General Manager at Loews Portofino Bay Hotel at Universal Orlando, responded to this reviewResponded 26 June 2014

Thank you for your candid feedback. Please accept my sincere apologies for the inconvenience that the private event caused you. It is always our goal to correct any problems while you are here, but we would value the opportunity to speak to you directly regarding your concerns. Please email us at portofinogeneralmanager@loewshotels.com to schedule a call at your earliest convenience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

We stayed 2 nights the weekend of April 25th 2014. The front desk staff was so nice. LAURA helped us check in and she was fabulous & super helpful. I can't say enough about how sweet she was to us all. First impressions go a LONG way!
The room was nice, the beds were surprisingly comfortable. Pillows were great too. The bathroom was good size, with plenty of room for "extra stuff" that a family brings. Room was a decent size. My only complaint about the whole place was that there was not room in the refrigerator to bring things (it was a stocked mini bar) there wasn't a single spot to put a bottle of water or bottle of wine. We had great food & wine from the Italian restaurant & would have loved to keep it. That is not deal breaker for me & honestly the only complaint I have with this beautiful hotel. Just a warning for moms who need to refrigerate formula or milk. Maybe request an empty fridge?

The food available was GREAT & fairly reasonable for Orlando / Theme park hotel. You could by a bottle of wine at a restaurant & just walk around with a wine glass in your hand (big bonus for moms & dads needing a break). The grounds were spectacular. Two awesome pools! There was a great staff by the pool to take drink orders & get food. The service was fast & food was delicious.
I will most definitely stay here again without a doubt! EXCELLENT hotel & staff. Worth every penny!

Room Tip: If you are a mom & need a refrigerator for milk or formula...you may need to request it. The fridge is a fully stocked mini bar. No room for anything extra.
  • Stayed: April 2014, travelled with family
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1  Thank Jeanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

Have to say loved this hotel. Very beautiful. Most of the staff went very friendly. However, I had some completely wrong charges on my final bill and had a very rude agent when I expressed my concern.

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with this hotel
1  Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

Universal Studios and Islands of Adventure can be fun and also tiring. A great way to get away from the hustle and bustle of the theme park madness is to stay in a luxury hotel. Portofino Bay is that escape from the theme park exhaustion. This hotel is truly a luxury experience in the middle of a theme park. It is a beautiful retreat just minutes away from the entrance to the parks and a boat ride away from the noise and hurry that happens there. Once you get back to the hotel, it become a different vacation. The Portofino Bay is a lovely hotel with restaurants and bars; a pool with fun and games and a poolside bar and lounge. There is also a pool that is quiet and a beautiful spa! It is all you could want in a resort and it is just minutes away from the entrance of the theme park!

  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2014

Love this place. It like an "Italian" get away. Grounds are nice, shops and restaurants on resort site! Italian Opera singer Saturday night outside, jazz by the lake. Pool(s) so nice!!! Employees are very polite and helpful

  • Stayed: June 2014, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank kaspertheghost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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