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“Amazing hotel”

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Loews Portofino Bay Hotel at Universal Orlando
Ranked #67 of 338 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Coral Springs, Florida
Level 4 Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Amazing hotel”
Reviewed 9 August 2014

Overall, the Portofino was fantastic...the service was great.

Marryam at the front deal was great...there was a problem with the room and she personally followed up and made up for the issue.

The singers were amazing

The kids loved the beach pool and the waterside

The early entrance to Universal made it just that much better and they make the process really easy.

I will definitely be back.

  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Jenniferlaiahsang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (766)
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Olrando
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

Overall, this is a fantastic hotel. It is a larger hotel but is well laid out so it doesn't feel big. The water taxi to Universal is very convenient.

When we checked in they were out of the 2 bed rooms but Marryam at the front desk was amazing and as an apology sent a beautiful basket to our room the next day.

The pool is fantastic....the kids loved the beach pool with the waterside and sand. One thing to note is that if there is lightening within five miles they shut the pool down and evacuate the bar area where everyone eats....this happened every day we were there...i do think the hotel should think about a back up plan for kids activities since most of it revolves around the pool and if it is shut down they get bored quickly.

Overall, it was a fantastic stay with great ambience, food and service....the fast pass to universal made all the difference in the world and we would definitely go back.

Thanks1

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olrando
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

Fast passes early admission and it's absolutely beautiful really looks just like portifino in Italy . Staff was friendly and went out of their way to make our stay great ! Drinks at pool are very expensive

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Natalie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olrando
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2014

This was a great value for the price. Great room, perfect location, very convenient. The early access pass was fabulous. The room was spacious and the bed was extremely comfortable. We will definitely come back.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank William P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Macclenny, Florida
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 August 2014

Stayed in the Minion suite with my son and his friends for his birthday. The kids loved the bomb beds and the room was nice and big. Megan Labbe helped us from concierge services and we were able to have the room decorated with balloons and streamers for his birthday. With 10 people in our party, we had booked multiple rooms and they were all together just as we had requested. The kids enjoyed the pool and the fun activities that were going on. A wonderful family vacation and a birthday my son won't forget.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank MegC32063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent,England
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 8 August 2014

A good location for early access to the universal parks. Room was good and well maintained. The lounge was ok a reasonable selection at breakfast but the other presentations during the day were pretty basic. Staff were friendly and efficient and the property overall looked to be in good condition. The transport to the theme parks was regular and efficient and it was only a 10 minute walk when we wanted a bit of exercise.

Room Tip: Our room overlooked the pool which really suited us.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Stewart196905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charleston, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 August 2014

Dirty hallways, dirty bathroom for our entire 4 day stay. Express passes and ferry service plus early park admission are awesome perks. But, apparently you have to deal with poor cleanliness and service and high price because of those perks.

Stayed August 2014, travelled with family
Review collected in partnership with this hotel

Helpful?
1 Thank Ken C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Loews Portofino Bay Hotel at Universal Orlando

Property: Loews Portofino Bay Hotel at Universal Orlando
Address: 5601 Universal Blvd., Orlando, FL 32819-7880
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Top resorts Hotel in Orlando
#15 Spa Hotel in Orlando
#17 Green Hotel in Orlando
#27 Luxury Hotel in Orlando
#45 Business Hotel in Orlando
#54 Romantic Hotel in Orlando
#80 Family Hotel in Orlando
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Loews Portofino Bay Hotel at Universal Orlando 4*
Number of rooms: 750
Official Description (provided by the hotel):
Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Loews Portofino Bay Resort
Portofino Orlando
Portofino Bay Hotel Orlando
Loews Portofino Bay Hotel At Universal Orlando Florida

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