We booked a bayview room, of course we were given a "very partial bay view with an excellent view of the tree" They moved us to another building on the opposite side which still sucked. Upon check in room keys machine was not working we could not do our express pass and had to wait for some to open our room. This went on for over 3 hours. When we were given our key there was a long line for three machine only 1 worked. We spoke to the manager all he did was apologize and did not offer any solution, you could not get him or anyone on the phone. To me this Manager was very unprofessional. DENNIS-You lost us as a guest.
- Official Description (provided by the hotel):
- Enjoy a luxurious escape inspired by the famed seaside village of Portofino, Italy. Perfectly appointed rooms and suites, gorgeous vistas and incredible cuisine welcome you to celebrate la dolce vita-the sweet life. Located on-site at Universal Orlando Resort, Loews Portofino Bay Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more less
- Reservation Options:
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- Also Known As:
- Loews Portofino Bay Resort
- Portofino Orlando
- Portofino Bay Hotel Orlando
- Loews Portofino Bay Hotel At Universal Orlando Florida