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“Universal fun!”

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Loews Royal Pacific Resort at Universal Orlando
Ranked #62 of 336 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Long Branch, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Universal fun!”
Reviewed 21 August 2014

We had a great time visiting the hotel and parks, but a concern of mine was that we had purchased a dining plan, but we could not use it in the hotel. Most evenings we just wanted to dine in at the hotel, but were sort of forced to go out to eat. Regardless we loved our room and it's view of the parks. We loved the friendly staff and would definitely come back again.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Janice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this review, 1 September 2014
Aloha Janice M!
We greatly appreciate your wonderful review on TripAdvisor! It’s great to hear that you had great fun with us and at Universal Orlando. We look forward to your next adventure here in the islands. Mahalo!
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Rogers, Arkansas
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 20 August 2014 via mobile

We met up with friends the weekend before a big conference. We already had reservations at the conference hotel but cancelled them to get the extras that come with staying on site at Universal.
You get into each park an hour before the general public AND the park hours are staggered so you get an hour in each park before they open. You also get the line jumper pass. These amenities take away much of the stress that can come with theme parks.
Had an AWESOME weekend!!
The hotel itself is the least expensive of the on-site hotels and it shows. Typically for over $300 per night you would have a much higher expectation of the rooms. They are very basic and the bathrooms could use an update. But you are paying for the location and amenities.

Stayed August 2014, travelled with friends
Helpful?
Thank workenmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this review, 22 August 2014
Aloha Workenmom! We are delighted to hear that you and your friends enjoyed your stay with us and thank you for posting your experience on TripAdvisor. Early Park admission and Express Passes are definitely perks that we love to offer our guests at the resort. Your comments regarding your room and bathroom will be in shared with the staff. We appreciate this type of feedback as it shows us where we can improve for our guests. We look forward to welcoming you and your friends back to the Loews Royal Pacific Resort soon! Mahalo!
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Orlando
1 review
Reviewed 20 August 2014

It is the most beautiful hotel I have ever visited. Super clean, friendly staff, majestically decorated! Both, kids and adults love the pool and all the activities offered. Every window has the perfect view.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Leidy1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this review, 1 September 2014
Aloha Leidy 1970!
Your FIVE out of FIVE review on TripAdvisor is spectacular, thank you! We are so pleased to hear that you have an overall enjoyable experience; particularly in our pool area. We look forward to making a splash on you next vacation. Mahalo!
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Glen Ellyn, Illinois, United States
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 20 August 2014

If Loews likes to bundle its amenities along with Universal Orlando, a better job needs to be done to streamline the entire process. Guests are often meant to fend for themselves to wade through the paperwork/ticket/card/vacation package process, standing in many lines which significantly eats into precious (and expensive) vacation time. It seems that if Universal Orlando can provide finger-scanning technology for entry, why can't the hotels and Universal team up and provide 1 scannable card per guest with all available (paid for) amenities? We were confused for at least 2 full days on exactly what we had already paid for, and received conflicting information at every turn. What line do we stand in? What food have we paid for already? Is this restaurant included in our package? While Loews did their best to provide information, they were quick to point out that our frustrations were really with Universal Orlando, not Loews Royal Pacific. We agree that Universal Orlando has many issues, but if Loews is a participating hotel with joint packages, then they are at least somewhat responsible, yet no one at the hotel was willing to admit fault.
The breakfast available for purchase near the lounge was a joke. It is completely self-service with no one seemingly available to help in any way except to take your money. A pancake "machine" that spits out 2 rubbery/inedible flour bombs was present, complete with cold syrup in a huge vat that no one bothered to keep warm, and fruit cups with unripe honeydew and overripe watermelon cut large chunks that you need a separate plate to cut up again before eating (I will happily admit that the pineapple was very tasty though)...the list goes on and on here. The cashier was quite put out that we were paying in cash--she seemed to be able to handle a room number only.
Our "water view" room, that we paid extra for, was blocked by trees.
We called the concierge for shaving cream and a hair brush--received the shaving cream with no issues but the woman did not know if they had a hair brush unless we went to the lobby and paid for one. Not awful, but really?
The pool bar service was pretty good, except for one server who overcharged us for drinks on one visit. We said nothing at that point since we had been standing in the incredibly long Universal lines all day and were tired of dealing with issues.
While I realize our main issues were with Universal Studios, the whole experience seemed disjointed and unplanned.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this review, 2 September 2014
Aloha Rob M!
We are sorry to hear that your expectations were not met during your stay. As a Senior Reviewer on Tripadvisor, we'd like to thank you for your candid feedback as some of the points you've made warrant further discussion amongst our team. We apologize for the misunderstanding regarding your dining package that was included through your Universal Orlando reservation booking. We'll follow up with our team to better aid future guests with this information. We'd like to thank you for staying with us and hope to see you visiting the Islands soon. Mahalo!
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Boston, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2014

Great location, clean rooms, friendly and knowledgeable staff, overall fabulous experience. Any chance you can stay on an amusement park property, it makes the experience so much more memorable as you are not spending all your time getting there!

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Judy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this review, 1 September 2014
Aloha Judy M!
Thank you for excellent FIVE out of FIVE rating on TripAdvisor! We are so pleased to hear that your experience was seamless and memorable. We look forward to creating more memories in the near future. Mahalo!
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Little Canfield, United Kingdom
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 August 2014

We love this hotel. We stayed for 2 weeks last year and returned again this year.
Staff are friendly and helpful. The rooms are clean and the pool is locally.
My only small gripe is the standard of the maid service which can be patchy.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank PAND1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this review, 1 September 2014
Aloha PAND1961!

Mahalo for taking the time to write a review! We are happy that your stay once again was excellent, and your experience with our staff was friendly and helpful!

We apologize for any inconveniences you may have experienced with housekeeping. We will be sharing your comments with the team.

We hope to have the opportunity to welcome back again!
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Orlando
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 August 2014

Excellent location with use of free Express Passes to both Universal Parks (except main Harry Potter rides). Clean, friendly and well priced. Upgraded to a Club room on check in, provided us with free snacks and drinks in the evening and a complimentary breakfast.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this review, 1 September 2014
Aloha and Mahalo for taking the time to review us.

We are happy to hear that you enjoyed the hotel location to the theme parks. It sounds like you took full advantage of the on-site benefit of complimentary Universal Express pass.

Our Club Accommodations does offer complimentary continental breakfast, snacks and evening hors d’oeuvres, and we are thrilled that you enjoyed these amenities.

We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Loews Royal Pacific Resort at Universal Orlando

Property: Loews Royal Pacific Resort at Universal Orlando
Address: 6300 Hollywood Way, Orlando, FL 32819-7614
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Orlando
#12 Top resorts Hotel in Orlando
#24 Luxury Hotel in Orlando
#52 Romantic Hotel in Orlando
#85 Business Hotel in Orlando
#90 Family Hotel in Orlando
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Loews Royal Pacific Resort at Universal Orlando 4*
Number of rooms: 1000
Official Description (provided by the hotel):
Be swept away to a South Seas escape filled with tropical wonders, exotic food and carefree fun. Located on-site at Universal Orlando Resort, Loews Royal Pacific Resort is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Loews Royal Pacific Resort At Universal Orlando Hotel Orlando
Loews Royal Pacific Hotel
Royal Pacific Resort Orlando
Universal Royal Pacific Hotel
Royal Pacific Hotel Orlando
Universals Royal Pacific Resort
Loews Royal Pacific Resort At Universal Orlando Florida

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