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“Nice hotel, easy access to CityWalk & parks”

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Loews Royal Pacific Resort at Universal Orlando
Ranked #49 of 341 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Reviewed 27 August 2014

Very nice hotel, comfortable, well maintained. Best part is that you can either take the boat shuttle to City Walk, or if you're heading to Islands of Adventure, you can simply walk there (along a very nice walking path that ends right outside the entrance of the park).

  • Stayed: August 2014, travelled with family
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Review collected in partnership with this hotel
1  Thank SDubord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this reviewResponded 28 August 2014

Aloha SDubord! Thank you for your wonderful review. We are glad you enjoyed your stay with us and hope you will visit us again soon. Mahalo!

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6,076 - 6,082 of 10,624 reviews

Reviewed 27 August 2014

The Royal Pacific is a Beautiful Hotel and convenient to the parks. We love using the rickshaws to get to and from the parks. The extra hour early admission is great, and the express entry is the Best!

  • Stayed: August 2014, travelled with family
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Review collected in partnership with this hotel
2  Thank LynnMill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this reviewResponded 28 August 2014

Aloha LynnMill! Thank you for your FIVE STAR REVIEW! Our water taxi's are definitely a great way to get to and from the theme parks. We are glad you enjoyed your stay and look forward to welcoming your family back soon. Mahalo!

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Reviewed 27 August 2014

Hotel is amazing. Jakes bar and grill has the best wings I've had in my life. Room service staff is extremely kind and happy to help with anything along with the guest services and front desk. If you need anything they will accomplish.

  • Stayed: August 2014, travelled solo
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Review collected in partnership with this hotel
2  Thank Rodney M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this reviewResponded 28 August 2014

Aloha RodneyM! WOW! What a great comment! It is an honor to hear that Jake's wings were the best you have ever had! Thank you so much for your kind words and your FIVE STAR REVIEW! We hope you will come back and visit us in the future, we will save a spot for you in Jake's and have some wings ready for you! Mahalo!

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Reviewed 26 August 2014

Perhaps the most pleasant and helpful hotel experience we have had. The staff was extremely helpful, pleasant and sincerely interested in ensuring we had a wonderful stay. Our only regret was we were only there one evening. We will definitely return to this Lowes and share the wonderful experience.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with this hotel
Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this reviewResponded 28 August 2014

Aloha MikeB! Thank you for your FIVE OUT OF FIVE star review! It is an honor to know that we provided you with the most pleasant and helpful hotel experience you have ever had! Thank you for your comments about our staff, we will certainly share this with our team. We hope you will visit us again soon! Mahalo!

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Reviewed 26 August 2014

Firstly, let me reveal that at the end of our visit, the head of housekeeping paid a personal visit to our suite to apologize for the frustration, and to offer a breakfast buffet voucher. This satisfactory result was prompted by my husband's call to the general manager. So this is to demonstrate that management, when finally called to task, responded appropriately. Now for the situation:
Our reservation was for a party of 7, in 2 guest rooms and the hospitality suite, for 3 nights. The rooms were very adequate as to comfort, with plenty of bathrooms, towels and bedding. There were even 7 dining chairs we could fit around the ample dining table. HOWEVER, at no point in our stay were there the appropriate number of dining plates/bowls/cups and silverware. Not upon check-in and certainly never without multiple calls to housekeeping, on a daily basis. It
was totally beyond me how the housekeeping personnel could take items away and not replace them. Or finally show up hours later with less than the specified amount of items. Our in-suite dining was very disjointed, with people taking turns and washing utensils, etc. in the middle of meals. The evening of the THIRD day of this nonsense, we decided to contact the general manager. So now for the advice: If you are a large party, take stock of the kitchen stock upon arrival, insist that you receive the proper number of all items, and impress upon the housekeeping staff that they replace everything daily. This way, you can enjoy your park experiences and come back to the relaxing common room, sharing food, drink, and good cheer.

Please also note that the room temperatures were set at 69 degrees fahrenheit, with difficulties in setting them higher without tripping the heat. We actually turned off the system periodically to make the rooms more comfortable. Cover-ups might do the trick instead.

Room Tip: The rooms at the ends of the corridors would be quieter.
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  • Stayed: August 2014, travelled with family
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3  Thank passportwilltravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this reviewResponded 27 August 2014

Aloha! We appreciate you for sharing your feedback in regards to your stay with us. It is nice to know that you enjoyed the cleanliness of our rooms as well as our comfortable beds. We are glad that you found our location to be convenient for your needs. Please accept our sincere apologies in regards to the items you described. We are surprised to learn about this, especially since we are known for providing excellent service and value to our guests. We are glad to know that our Housekeeping Director was able to turn the situation around for you and that you seemed to enjoy your trip overall. Please know that our housekeeping offers a daily refresh service which includes making the beds, replacing the towels, and emptying the trash cans. We hope that you will reconsider giving us another chance to serve you in the future.

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Reviewed 26 August 2014

We stayed with the family. Very nice hotel. Very island-y feeling with all the palm trees, etc. Awesome huge pool. It's very close to the parks for walking and barely ever had to wait for the boat service when we didn't want to walk. Staff was courteous, room was very clean. Not really anything negative except room could have been a tad bigger.

  • Stayed: August 2014, travelled with family
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Review collected in partnership with this hotel
Thank Karen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this reviewResponded 27 August 2014

Aloha KarenB! Thank you so much for your FIVE OUT OF FIVE review on TripAdvisor! We are happy to hear that you were able to enjoy our pool and hope that you were able to experience some of the fun activities our pool staff offer daily- such as our Dive-In Movies. Thank you for your kind words about our staff and the cleanliness of your room. We work hard to maintain a beautiful atmosphere and environment for all of our guests to enjoy. Again, thank you so much for your review and we are so excited for our next opportunity to be of service to you! Mahalo!

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Reviewed 26 August 2014

My family and I have just returned from our first trip to Florida/Universal. The reception and immediate surroundings were tropical and lovely but I was very surprised to find the decor in the wing we stayed in dated and tired - a complete difference to our experience in arrival! Rooms were average but clean enough. Where service is concerned, Jason and his colleagues were exceptional and was one of the main reasons we had breakfast at the hotel each day. Overall, a great hotel - just needs some updating in some quarters.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
3  Thank Angela T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LRPR, General Manager at Loews Royal Pacific Resort at Universal Orlando, responded to this reviewResponded 27 August 2014

Aloha AngelaT! Thank you for taking the time to review us on TripAdvisor. We appreciate your feedback on our rooms. It is feedback such as this that helps us to improve our resort and we will certainly share this with our team. Thank you for your wonderful comments about Jason and the Islands Restaurant Team. All of our staff members work hard to give show our guests the "Aloha Spirit" and we are glad that you received nothing short of that during your stay. We hope you will come back and stay with us again soon! Mahalo!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Loews Royal Pacific Resort at Universal Orlando

Address: 6300 Hollywood Way, Orlando, FL 32819-7614
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Orlando
#8 Top resorts Hotel in Orlando
#16 Luxury Hotel in Orlando
#52 Romantic Hotel in Orlando
#85 Business Hotel in Orlando
#90 Family Hotel in Orlando
Price Range: £175 - £399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Loews Royal Pacific Resort at Universal Orlando 4*
Number of rooms: 1000
Official Description (provided by the hotel):
Be swept away to a South Seas escape filled with tropical wonders, exotic food and carefree fun. Located on-site at Universal Orlando Resort, Loews Royal Pacific Resort is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Loews Royal Pacific Resort At Universal Orlando Hotel Orlando
Loews Royal Pacific Hotel
Royal Pacific Resort Orlando
Universal Royal Pacific Hotel
Royal Pacific Hotel Orlando
Universals Royal Pacific Resort
Loews Royal Pacific Resort At Universal Orlando Florida

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