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Hard Rock Hotel at Universal Orlando
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Reviews (9,526)
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5,742
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Reviewed 23 June 2011

My family loves the hotel. The pros: fun (but loud) pool area, comfortable beds and sheets, fun rock music playing all the time, friendly hotel staff, very clean, closest hotel to parks. The cons: slight urine smell coming from a/c vent, no cell phone service in room, not enough pool servers. Expensive but worth it! We went to the Portofino Hotel to swim one day. They have a large, quiet, relaxing pool and a few steps away from that a pool similar to Hard Rock's without the loud music. Very pretty area-nice quiet break from constant noise of parks and H.R. But, Hard Rock rocks!!

  • Stayed: June 2011, travelled with family
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Thank M0llyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2011

We spent four nights in March with our family in late April -- it was as fun as always. We enjoyed dinner with Shrek and Scooby one night -- great interaction as there we not too many people there compared with a Disney character meal. Having the front of the line passes for both parks makes zipping through it a breeze.
The room was very nice -- no concerns at all. Free wi-fi in the lobby is a nice way to start the day with a coffee as the girls are getting ready to hit the parks.
The best part of the Hard Rock is probably just relaxing in the shallow pool after a day at the parks as the kids keep heading up and down the water slide. The DJ makes the afternoon a fun time for all -- "If its too loud, you're too old." Just makes me smile thinking about it.

Room Tip: Be friendly at check in - a smile helps often
  • Stayed: April 2011, travelled with family
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2  Thank acyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 June 2011

Stayed for six nights with two rooms for my family of four and my sister's family of four. Rooms are nice sized and very clean. It is a little noisy if your room faces the pool, however it did not bother us in the least as we were at the pool most of the time. I could have lived at the pool. The wait staff is wonderfully attentive and the food was actually really good. It is pricey, however the convience of pool side service is worth it. Great DJ on Tuesday, Thursday, and Sunday evenings that keeps the kids and adults entertained. Movies around 8:30 every night. Great slide. Plenty of chairs shaded and unshaded. They tighten up a little on the weekends with towels, chairs, checking room keys, etc., but that is to be expected. Only downside was there were often many housecleaning carts in the halls you have to maneuver around, however the cleaning staff was very nice and went out of their way to greet you in the halls. Front of the line access and early entry to Harry Potter were a bonus as we were able to spend more time enjoying the hotel after a few hours in the parks each day. Very short walk to Universal Studios (5 minutes) and Islands of Adventures (10 minutes). Loved our stay there.

  • Stayed: June 2011, travelled with family
    • Value
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6  Thank ajf611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2011

Hotel had a vibrant atmosphere with really nice music playing.
The pool was a great size with lots of people around, lots of sun loungers around.
The lobby was very modern and elegant, with comfortable sofas and fast free wi-fi.
In room water was $7, so bring your own if you can.
House keeping were prompt and did a good job.
Great coffee pod machine. HD TV. Comfy beds and separate sink area outside bathroom.
However, the bathroom was very small with no separate shower cubicle.
Express passes meant no queues for majority of rides. which was excellent and saved hours of time.
The parks Universal, CityWalk and Islands of Adventure were within easy walking distance.
Overall, the stay here was great but watch out for the rude, lazy black girl who gives out the towels at the pool, she needs some lessons in customer service.

  • Stayed: June 2011, travelled as a couple
    • Value
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7  Thank j_rich2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2011

we stayed at the hotel for a couple of days whilst visiting Universal, the hotel is very well situated for the theme park , you could walk or take the water taxi. The room was lovely, spacious with lovely modern contemporary decor, coffee machine , nice bathroom - rather small but did the job and lovely toiletries. Would most certainly stay here again if going to the Universal parks.

Stayed: June 2011, travelled with family
Thank EnglandKaren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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