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Hard Rock Hotel at Universal Orlando
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Reviews (9,513)
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All reviewsexpress passcity walkwater taxirock royaltyrock starclub levelvelvet barrock musicpalm restaurantislands of adventurefast passharry potterboth parkskids suiteroom keypool areaearly access
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Reviewed 21 June 2013

Loved staying at the Hard Rock Hotel in Early June. Booked here based on recommendations from Trip Advisor and was not disappointed. From the moment we walked in the door everyone was very helpful. Busboys will help unload your luggage and take to your room (will not let guest use luggage cart) and check in was very fast and easy. Fast pass machines were right next to check in but expect a drivers license type photo instead of a small portrait. When picking up tickets for universal, check at the concierge for information about the park and area activities. (Gary was awesome!) Hotel staff and surroundings more than made up for a slightly above average room.
After an afternoon rain storm, we decided to enjoy the pool instead of going back to the park. Pool area was large and very family friendly. Kids (15, 17) said the water slide landing area was very shallow but very safe for younger children. Pool only went to 4 foot with a beach type entry so it was easy to find a depth and just sit in the water. Hot tub felt great on tired muscles. The movie was a good idea but the sound was bad so you could not hear the words very well. We ordered from the pool area waiters and had a little snack while swimming and charged it to room. (18% surcharge added for tip before we ever saw the bill so know price will be higher than shown on menu. Also the only time we saw our waiter was when he handed us our bill so not happy about giving him such a big tip.) Fortunately the pool waiter was the only bad employee we encountered during our entire stay.
At night our room was very warm and after 2 nights we asked the front desk about the air condition. They volunteered to move us to another room or call engineering to fix the problem. We decided to try and fix the air in our room since we had objects from the park being delivered the next day. The gentleman on the phone said that each room has a motion sensor and the cooling system turns off when movement stops. They were able to manually override the system so that the room stayed cool even when we slept. Had heard about this issue from a previous review but forgot until the second warm night. If you are a person who sleeps better in colder temperatures, ask early in your stay about turning off the room sensor.
The gift shop had a large selection of items but it was fun to just walk around and look at all the rock and roll memorabilia. Found the ice cream shop one afternoon and I can recommend the cookie dough/brownie ice cream. So many things to do around the Hotel, we almost felt we didn't get our money out of our stay since we spent so much time at the parks. Take time to explore the hotel, all the shops and restaurants, and beautiful tropical surrounding.

Room Tip: Hallways are long so ask for room 1/2 way down hall. Rooms overlooking garden area are less expensive and you will not spend much time in your room anyway.
  • Stayed: June 2013, travelled with family
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Thank Ksg-Houston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2013

What a fabulous hotel, we spent 6 nights at port Orleans before moving here for two nights. We visited with our 5 and 11 year old and grandparents.
Loved the room, ate in the restaurant (the kitchen ) on two occasions although we found it expensive. I had booked a meal at the city walk but couldn't get there with two young kids due to torrential rain!
Fabulous location within walking distance of the parks.
Spent half day at universal then back to the hotel pool (great pool) for a break and got up early for the extra hour at islands of adventure and Harry potter which was worth the extra money to stay here. We had bought wands and done the Harry potter rids by 9.15 am. The priority pass was fabulous, lines were an hour long but we walked straight on some or had little wait.
Would definitely return as the rides were great although I found that universal suited the 11 year old more so than the 5 year old this time but great time had by all.

  • Stayed: June 2013, travelled with family
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2  Thank jmbug2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2013

We were asked by the town car driver as we pulled away from the hotel if we were ready to go home. We all said 'no,' not because we don't like home, but because we so thoroughly enjoyed our stay. Our room was on the seventh floor, part of the club level and the only thing we would have done differently is to book the suite instead of the regular club room. The staff was outstanding, pool is perfect and the setting was great. We would recommend The Kitchen, the pizza from Emack & Bolio's, and I really loved the caramel moose print ice cream at Emack & Bolio's. Easy water taxi access to City Walk and the Universal parks.

All around a great experience...better than Disney. We're going to come back.

Stayed: June 2013, travelled with family
2  Thank Mike J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2013

We have just enjoyed a 4 day stay at the Hard Rock Hotel in Orlando and can't praise it highly enough! It may seem a bit pricey compared to other hotels in Orlando but it is worth every penny and the convenience is second to none. I would have no hesitation in returning next year.

Room Tip: The larger rooms are excellent for families with grown up kids as they are so spacious you don't feel cramped in any way.
  • Stayed: June 2013, travelled with family
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1  Thank Alison V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 21 June 2013

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! We greatly appreciate your praise and love to hear that we have another fan!! We would be elated to see you again next year and even sooner if possible! Rock On!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2013

Great stay but pricey. Staff was great,The location was great.You get a lot of extras for the money.But still pricey.
You get Express passes to all the rides. You can walk or ride a boat to the parks. You also get a pass to City Walk which we didn't do. The room was clean and beds were comfy. We did both parks and had a great time,

  • Stayed: June 2013, travelled with family
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Thank rogers803york
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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