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“Excellent experience!!”

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Hard Rock Hotel at Universal Orlando
Ranked #45 of 335 Hotels in Orlando
GreenLeadersBronze level
Savannah, Georgia
Level Contributor
157 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Excellent experience!!”
Reviewed 5 July 2013 via mobile

The HRH did not let us down. From the moment we arrived at 7:15am, the valet person helped with unloading the car and explained what we needed to do to check in. The front desk was extremely helpful getting us settled in. He explained the express pass, events for the hotel during our stay, and called the bellman to take our bags to the room. The bellman was the most helpful person we met. Told us about the side entrances, best times to get on the rides, good places to eat, and the events for the nights we were there (he deserved his tip).

As reviews have pointed out before, the beds are the most comfortable I have found in a hotel. The wife and I were thinking on how to walk off with the mattresses.

The pool was very nice too. Busy, but it was hot July days....so we expected it. The bar was quick for us.

Location was good. Short walk to both parks and city walk. The peddlecabs were the fastest to the park and back. Cost nothing but we tipped $5 each time. The boat is nice but it can be slow.

Check out was easy and quick. The parking guy gave us helpful hints again on the fastest way to the freeway and to avoid some traffic.

I wish other hotel chains would learn from HRH. Our stay was excellent and I hope to return again.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8,275 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,310)
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Malaga
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 5 July 2013

Stayed here for 2 nights withy wife and 2 sons (19 & 10). Fantastic frontage on arriving by car. The hotel looks fantastic. Check in was a breeze ( I made the reservations online a couple of days beforehand). The rooms are very comfortable with well stocked mini bar. We ate at the kitchen restaraunt on both nights and found the food to be delicious, be aware that the portions are HUGE.

The big added advantage of staying here is that if you are going to visit the Universal studios and island of adventure you get courtesy express passes for the rides and you get into the parks 1 hour earlier than the general public. We used both of these perks to our advantage the next day, managing to visit both parks and do all of the big rides, The Hulk (3 times), dragon challenge, Harry potter, Rip ride rockit, Spider-Man, transformers etc etc. The express pass was fantastic, the longest we queued for anything ( other than Harry Potter) was 10 mins when some of the normal queues were 70-80 mins.

A great hotel with great perks.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
327 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
Reviewed 4 July 2013

İf you are a family with kids for the orlando trip this Hotel is the one of the best location in orlando next to universal Studıos and universal island adventure. You can trip free shuttle Botaş to universal even you can walk. Only half an hour drive to disney.
For night time and lunch and diners universal city walk is excellent Place to go.
Swimming Pool is very good too. So good Place for familya with an affordable price.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Siyami K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 July 2013 via mobile

Super hotel from start to finish. Great for families, food was excellent and the pool area had a great atmosphere, would definitely return again. Not a cheap option but you do get what you pay for. Staff were very pleasant and helpful

Stayed June 2013
Helpful?
1 Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 4 July 2013
Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! Happy to hear you had a wonderful time with us! We always aim to exceed our guests' expectations and it is great to be told that we are doing an awesome job at it. See you next time! Rock On!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eemnes, The Netherlands
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 July 2013

This is a great hotel - the food and everyone at the hotel are friendly and helpful. The only thig is that is a family hotle so there are lots of children. We didn't really expect that (being the Hard Rock and all!), but it wasn't so bad. There was entertainment for the kids every afternoon at the pool so that kept them occupied!

Room Tip: Choose a Club Room. It costs more, but it is definitley worth the extra money. Continental breakfast...
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SueandBJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 3 July 2013
Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! Glad to hear you enjoyed the staff and the food here! We like to consider ourselves a go-to destination for the whole family with plenty to offer both children and adults. Everyone is a rock star here!! Come see us again soon! Rock On!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
purrfctprncss
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 June 2013

The hotel is older with small bathrooms. The value is in the express passes to Universal- this makes it all worth it!! Everyone working there was more than helpful and the pool was great as well. My only complaint is the size of the bathroom, but what can you do? I would definitely stay here again while visiting Universal.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank purrfctprncss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 June 2013 via mobile

Was a bit concerned with how friendly this place would be for our 1 and 4 year old. Was put in a handicapped room, this did not work for bathing our kids(only had a standup shower) and the drain was plugged in the shower. We contacted the front desk after my 1 year old fell in the shower. The man we talked to was accommodating and moved us to a regular room with tub. We were given a gift of candy etc.. After this ordeal our experience here was awesome! Kids loved it!

Stayed June 2013, travelled with family
Helpful?
1 Thank Rocco C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel at Universal Orlando

Property: Hard Rock Hotel at Universal Orlando
Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#34 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida

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