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“Pricey but convenient”

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Hard Rock Hotel at Universal Orlando
Ranked #43 of 335 Hotels in Orlando
GreenLeadersBronze level
Myrtle Beach, South Carolina
Level Contributor
55 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Pricey but convenient”
5 of 5 bubbles Reviewed 27 December 2013

Stayed here to go to Universal and Islands of Adventure for a few days. It was very convenient to the parks and CityWalk, as we walked back and forth each day.
The Express passes provided with the hotel stay were extremely convenient as the parks were very crowded during Christmas week, and we never had to wait more than 15 minutes even when some of the wait times for the regular lines were over an hour or 2. This alone was well worth the hotel stay.
The marketplace downstairs was great for a quick bite to eat for breakfast before heading to the parks. However, the lines were extremely long, and the cashiers were usually very slow.
The hotel itself was extremely nice, and the staff was pleasant and very helpful. The pool was clean, and well watched by the life guards. The Beach Club restaurant was great for a poolside snack and drinks and the wait staff serve you at the pool.
We also ate at the kitchen a couple times for breakfast and dinner. It was great for dinner, and mediocre for breakfast. It was also pricey for what you get.
Parking was also pricey, at $18 per night for self parking.

Overall it was a great hotel, and we will definitely return the next time we visit Universal.

Room Tip: Pool view, away from elevators was nice.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8,298 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,318)
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English first
Petaling Jaya, Malaysia
Level Contributor
62 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 26 December 2013

We chose the Hotel because of the close proximity to the Universal Studios and Islands of Adventure and because of the Universal Express Unlimited passes to skip the queues at both Parks. Hotel was excellent. Our room was at a quiet corner of the Hotel and the size of the room was reasonable. Both Parks are within walking distance from the Hotel. In fact we made full use of the complimentary water taxis to travel between the Hotel and the Parks. Our main criticism about the Hotel was the fact that car parks and internets were chargeable separately (and they were not cheap).

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zaak0536
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna Maria Island, Florida
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed 26 December 2013

They charge for everything! No amenities are included for the price they charge. No wifi, fee for refrig or microwave (should be standard in rooms)plus parking. Long lines at check in check out. Valet lost car keys. Kitchen was HORRIBLE. Xmas eve pre-fix dinner was the worst. Waitress didn't check on us. Waited over an 1 1/12 hrs for a terrible meal. Charged to my credit card and they double charged us to the room. Nothing convenient other than location. Had to exchange ticket for a meal card, stand in line for express pass pic. Everything shld be included on room key card instead of needing many other cards to keep track of. Hotel profitability took over hospitality. Lost my repeat business.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 December 2013

The Hotel was awesome, the staff was extremely courteous and helpful. Would definitely stay at the hotel again, pool was awesome. Very convenient location because you can walk to and from Universal and Islands of Adventure.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank Jackie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 3 January 2014
Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! We're thrilled that our service, amenity and location brought you great pleasure! Providing rock'n service is our main priority! Once again thank you and we look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tuessling, Germany
Level Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 25 December 2013 via mobile

What to say!? Hard Rock Hotels are always a special experience. The rooms are big, standard is quite luxury and hospitality is great.

The pool area in this hotel is marvellous - just the outside temperatures were little low to try more.

The restaurant "The Kitchen" has a really good joice of food and the served breakfast is fresh, the choice is great.

Tips:

- any room is great, maybe pool view is preferable
- use valet parking, here it takes only 2-5 min to get your car.
- free fast pass / express pass for Universal Studios included! A real wow, worth US$ 89,00
- try the restaurant
- city walk of Universal just around tje corner, but use free water shuttle

Okay - enjoy your stay. I'll definetely will come again!

Stayed December 2013, travelled on business
Helpful?
Thank Dirk E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 25 December 2013 via mobile

We just spent 4 nights at Hard Rock in Orlando and I'm afraid to say we won't be going back. The convenience of access to Universal Studios is the only reason to stay there. The rooms are expensive, small and very musty smelling and the bathrooms are tiny and so outdated, I'll try and add photos to this review. The windows don't open so the rooms smell really bad, dusty, musty and generally tired. This place hasn't been updated since we visited 5 years ago.

We ate breakfast in The Kitchen which had great food but that same musty smell was there. I glanced up at the ceiling and oh my god it was filthy! Gaps in the ceiling boards expose dust and filth that should never be in a restaurant.

For a $500 per night hotel I really expected more than tired, dirty and dated.

Stayed December 2013
Helpful?
Thank Alouiseg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 3 January 2014
Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! We apologize for the inconveniences and issues that you have noted. Please know that the windows do not open within our hotel due to safety and security issues. Your comments are important to us and we would like to discuss them with you. If you would like, please contact us at hardrockcustomerservice@loewshotels.com or 407-503-2000. Take it easy!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 24 December 2013

Rude staff and dirty rooms. Be prepared to wait a long time for everything as express pass doesn't work at the hotel. Check in check out takes forever. Staff can't be bothered and apparently they don't have conditioner. Drink coffe in the room-they won't replenish it and there is no wifi and the cell signal is blocked in the rooms. Had a leak in bathroom and they didn't fix it or offer us a new room. Long black hairs all over bed and we are blondes. Stay at the royal pacific or pir

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
2 Thank Laurie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 3 January 2014
Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! Please know that your issues and concerns are a priority for us to address. Our leadership team has reached to address your comments. At your convenience please contact us at hardrockcustomerservice@loewshotels.com or 407-503-2000. We look forward to hearing from you! Take it easy!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel at Universal Orlando

Property: Hard Rock Hotel at Universal Orlando
Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida

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