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“Hard Rock is grand!”

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Hard Rock Hotel at Universal Orlando
Ranked #39 of 341 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Reviewed 3 June 2014

Everything about the hotel was grand. I loved the spacious lobby besides being beautiful. Enjoyed looking at all the memorabilia from the Rock Stars. The huge pool was great for our needs because my grandson is 6 years old and no where in this huge pool was it over his head. The pool staff were fast and friendly. The hotel clerks were efficient.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank Patsy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 5 June 2014

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! Thanks for all the good vibes. From memorabilia on the walls to playing music underwater at the pool your sure to feel like part of the band. Rock On!

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5,182 - 5,188 of 9,216 reviews

Reviewed 3 June 2014

The Hard Rock was the perfect place to stay while visiting Universal parks and the area in general. Friendly staff, great service, pool / vibe that rocks, kids movie night at the pool, early passes and front-of the lines at the parks. It was fantastic!

Compared to a similar stay at Disney facilities to visit Disney parks... the Hard Rock and Universal are so much better. Will stay here next time we're in Orlando, even if visiting other attractions.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hard Rock Hotels & Casinos
Thank Jorge S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 5 June 2014

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! We're happy to hear that you and your family enjoyed our spirit of Rock 'n' Roll. From the lobby throughout the hotel you are sure to experience our rockin vibe. See you next time!

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Reviewed 3 June 2014 via mobile

We booked a one night stay at the hard rock for the fast passes and early entry to universal. We checked in around 10am on the first day it was easy and we were on out way to the parks within half an hour. They text you when your room is ready and the number which was great.

The fast passes were brilliant we did universal studios first and had been on all rides and watched the parade by 5pm we headed back on the water taxi which our 3 year old loved and hit the hotel pool. It's a nice shallow pool with a slide that the kids loved and the adults loved the jacuzzi it was lovely and hot. They were showing a film round the pool too.

We later headed down to the pool
Bar for a few beers not cheap but we expected that in a nice on site hotel. It's a really chilled environment and seemed quiet for such a big hotel. We all had a great nights sleep before waking early to hit Harry Potter land at 8am. We used the in room toiletries and tea coffee making facilities all were great.

All in all a great stay I felt the $20 to park was a bit of a rip off but I would definitely stay again for the fast passes and early entry.

Stayed: June 2014
3  Thank Feelingnuts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

Great Location! Great Service! Fabulous Room! Incredible Staff!
You will want for nothing when you stay at the Hard Rock Hotel at Universal Studios Orlando! The proximity to the Universal Studios, City Walk and the Express Ride Pass Included makes this The Place to Stay!

  • Stayed: June 2014, travelled with friends
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Review collected in partnership with Hard Rock Hotels & Casinos
1  Thank Steven W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 5 June 2014

Thank you for the Rock Star review about your recent stay at the Hard Rock Hotel at Universal Orlando. Our team loves hearing when we've delivered authentic experiences that rock, which is what our guests have come to know us for. We look forward to serving you again soon!

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Reviewed 2 June 2014

Club Level is where you want to be! The entire 7th floor has been remodeled! Plus the little extra you pay to stay on Club Level pays for itself tenfold. They feed you good and the drinks are unlimited during the serving hours. The pool is awesome and they play music all day and have games for the kids to keep them busy. The Palm is also a must for dining! They are pricey but very much worth it. We will be back to visit!!

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hard Rock Hotels & Casinos
2  Thank Terri D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this reviewResponded 5 June 2014

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! Thrilled to hear you enjoyed the V.I.P service on our Rock Royalty Level. The Concierge Staff takes great pride in ensuring that everyone feels like part of band. See you again soon!

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Reviewed 2 June 2014

We chose to stay at Hard Rock due to the vacation packages available with Universal Studios.

When we arrived at the hotel it was like we had arrived at a club (in a good way). Check in staff were great and arranged for our bags to be stowed while we went to the theme parks. When we came back our room was ready (a free upgrade). The room was large and comfortable. The bed was so comfortable. There was also a lounge and a bar fridge. The pool looked fabulous but due to thunderstorms we were unable to use it.

In regards to the vacation packages - great value. The parks are less than five minutes walk from the hotel. This includes Universal City Walk where there are many restaurants and shops. If you are staying at Hard Rock you receive a Fast Pass for the theme parks as well as early entry to Islands of Adventure (in particular Harry Potter World). The early entry is fantastic - it was great walking around Harry Potter World while the park was near empty and get on the rides with usually huge queues before the hoards arrive. The location of the hotel was fantastic as when storms threatened while we were at the parks it didn't take long to scoot back to our room. There is also a water taxi though it seemed like it was quicker to walk.

The one thing I would warn against is getting money put on your room card to use in the resort or parks. Ours didn't work for the majority of the time we were there. Many staff commented that they often don't work. If they did work it would be very convenient but it isn't worth getting money loaded on to the card if it doesn't work.

  • Stayed: April 2014, travelled as a couple
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3  Thank cblee_31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

We had the misfortune to arrive the evening of a Velvet Sessions concert right in the lobby, which apparently they do the last Thursday of every month. The music was so ear-splittingly loud that I could hardly even hear the hotel clerk checking me in, nor could I communicate with the concierge, leading to some confusion and unhappiness over reservations. It was actually painful to stand there, and the bass could still be felt on the fifth floor.

Later in our stay we enjoyed the Kitchen restaurant, and the boat to the theme parks was convenient, so the hotel was not a complete disaster. Still, for a relaxing vacation I would never choose this hotel again.

Room Tip: The higher the room, the quieter.
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  • Stayed: May 2014, travelled as a couple
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1  Thank Nugentis3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#32 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Price Range: £197 - £439 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida

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