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“Family vacation”

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Hard Rock Hotel at Universal Orlando
Ranked #48 of 336 Hotels in Orlando
GreenLeadersBronze level
Orlando
1 review
“Family vacation”
Reviewed 11 June 2014

Great location. Pool had a lot to do for kids. Staff and meals were very good. We would stay her again. LOcation to parks made it easy with kids You walk 5 minutes.. Best part of stay is the free Fast Pass to Universal and Adventure Island. City Walk was also fun.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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8,417 reviews from our community

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Rating summary
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,326)
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English first
Level Contributor
168 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed 11 June 2014

This is my 3rd time at this Hotel. Last visit was back in 2011. We were on the 7th Floor (Club Level). This time our room was a bit smaller. The beds are always so comfy!! We had 2 rooms, a King and Double Queen Rooms. The downfall was that these rooms could not be connected so the kids had to be across the hall. Other then that it was a good stay, for the most part.
Like before, we left a Credit Card on file to the rooms for any charges... and the Hotel accidently messed up and our cards were over changed on their end. Glad we caught their misstate in time!!! So we had to cancel that and for our inconvenience we received a snack trey...
We only went to the pool 1 night and it was SOOOO COOOOL !!!

Room Tip: Take advantage of Club Level snacks and drinks. You can take drinks into your room and stock up the...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeggWindham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 17 June 2014
PeggWindham - As a Top Contributor, thank you for leaving your review of the Hard Rock Hotel. It is great to see your family return to the Hard Rock and we are looking forward to hosting you again in the future. We apologize for any inconveniences you experienced with your credit card, but are glad to know the issue was quickly resolved to your satisfaction.

Looking forward to having you back so we can provide you and your family with another stellar rock star experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lucasville, Ohio
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 June 2014 via mobile

Before we even walked in the door the guys at parking were very helpful and making us laugh. When we walked in we were amazed at how friendly the staff were and the cleanliness of the hotel. We also loved all the rock memorabilia that are displayed throughout the hotel. We will never stay anywhere else while visiting Universal. HARD ROCK ROCKS! Where else can you stay where you can pick up a guitar to play in your room..download your own music tracks in your room and lounge by a great pool with underwater music not to mention the way that the pool is designed it's so easy to see your kids no matter where they are in the pool. The life guards were great as well. My kids loved the water slide and the underground music. Will definitely be back again in the future...thanks to all the staff for making this our best vacation yet:):):):)

Stayed June 2014, travelled with family
Helpful?
1 Thank jamie d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tallahassee, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

I was pleasantly surprised by the family-friendly atmosphere. However, I could easily see going to this establishment for a romantic getaway with my husband! I hope to get that chance soon!! I would highly recommend the Hard Rock Orlando.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank Mikki C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 June 2014

Start of our honeymoon trip to USA was at the hard rock.

Great first impressions, really nice staff and very helpful throughout. Over the week I've had everything from advice on where to eat and drink, chatting about the latest game of thrones to drunken banter at 2am. The staff here truly are superb - they obviously love working here and it comes across when you talk to them.

Soundtrack throughout the hotel is epic and the pool and beach club are great, especially being able to charge to the room so you can swim without worrying about leaving cash on the sun beds.

The free express passes and hour earlier entry to Harry potter world are worth their weight in gold and make the theme park experience even better. Again charging mementos from the park to your room and having them delivered to your room is amazing - so great not having to carry them all day!!

I have but two minor gripes. First the prices - they are charging top Euro hotel prices. $6 for a bottle of water is excessive no matter which way you cut it. Secondly they need more maids - we got back at 10pm on one day and room still hadn't been cleaned! She did apologise but wow, we were out all morning and afternoon!!

All in all epic experience though won't let two minor gripes spoil it!! Will definitely be returning!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

Best Resort that we ever stayed in Orlando, My family and I loved the easy access to both theme Parks. Enjoy the firework show outside our room, and the fast pass to both parks. Kids enjoy all the amenities on poolside and room.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
1 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 13 June 2014
Michael - Thank you for sharing your expereince with TripAdvisor. Saying that the Hard Rock is the best resort in Orlando is high priase, and we sincerely aprpeciate it. I hope you and your family will be back soon to enjoy all the Universal Orlando Resort has to offer. Rock On!
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Edmonton
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 June 2014

Standard Hard Rock hotel, decent (if not noisy) hotel, but these rooms are small. Most have 2 queen size beds. In the middle of a renovation.... be sure that you stay in the old rooms. The smell in the newer rooms aweful, and no way to vent the new ones. Windows don't open, no patios, crowded rooms if you are there with one or two people. Has changed my impression of the whole chain.

Room Tip: newly renovate rooms made us nauseous from the fumes.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RAmona M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 13 June 2014
Like any rock star, we're obsessed with our image and need a makeover from time to time. We are having some "work" done off and on this year that will amplify the rock star experience you've come to expect. We hope that you’ll return so that we can deliver an enhanced product and unique vibe that Hard Rock is known for.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel at Universal Orlando

Property: Hard Rock Hotel at Universal Orlando
Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#34 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida

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