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“Outstanding” 5 of 5 bubbles
Review of Hard Rock Hotel at Universal Orlando

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Hard Rock Hotel at Universal Orlando
Ranked #45 of 335 Hotels in Orlando
GreenLeadersBronze level
Pataskala
2 reviews
“Outstanding”
5 of 5 bubbles Reviewed 15 June 2014

What a wonderful resort/hotel. Great customer service from check in to check out. Staff is friendly and seem to really like their job. The DJ at the pool was terrific, and movies at night was awesome.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Heather K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Glasgow
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed 14 June 2014 via mobile

Without doubt this is a hotel worthwhile staying in for any holiday that includes a visit to universal studios- the free fast passes change your whole experience for the better. And of course this is a beautiful hotel.

However, we came here to celebrate one of the most special occasions of our lives so far and picked this place because I had stayed here before with my family and I thought they would be the ones to make us feel that way. Now I know that hotels are under no obligation to give you free upgrades or anything like that, but this is an expensive place, who knew we were on honeymoon so a card in our room or some rose petals on the bed would have sufficed. Unfortunately there was nothing. I saw my new husbands face crinkle in confusion and he told me that he had actually emailed in advance to ask them to arrange champagne and strawberries for our room and that he would sort out payment separately as it was a surprise for me. Even that was ignored! I did complain about this the next day and it was sorted, but it did make me feel like I had to beg to be treated right! Something that's very frustrating in a place were you can't eat in peace without 10 members of wait staff making a massive deal about someone's birthday!

The front desk staff generally treated me as if I was stupid, bar one lovely lady (wish I remembered her name). All the bar staff and restaurant staff are fantastic, but of course all the bars are very expensive.

I wasn't overly impressed with the room itself- pretty standard of an economy hotel- and we had some problems with feathers not being removed from the room. Towels weren't cleaned properly, if at all, but toiletries were always well stocked. On another strange housekeeping note- the halls don't get cleaned regularly enough and we know this because a couple of doors down from us in the hall sat a chicken bone and a couple of crackers for two days!

The pool here is amazing- the slide is actually so much fun and we loved the dive in movies. It's open to 11pm so it meant we could get a decent swim after an evening out.

The awesome pool, friendly bar staff and close proximity to universal make this a hotel you really don't want to leave much. Just as well though, because unless you have a car and are paying for parking there they don't make it easy for you to get anywhere! There are no really close bus stops and they don't do shuttles to other attractions and the taxis are luxury vehicles and very expensive. I recommend doing what we did and splitting your trip between this hotel and another one on i-drive.

We are planning another trip back to Orlando next year already and I do think we will be back at the hard rock- we are thinking of trying another universal resort to see if they understand the importance of encouraging repeat visits.

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 17 June 2014
Lisa B. - Thank you for your detailed feedback regarding your recent stay at the Hard Rock Hotel. We are thrilled that you enjoyed so many aspects of the hotel. It is however dishearenting to hear that we were not able to create a memorable rock star experience for you and your husband on such a special occasion. We hope that you will return to the hotel in 2015 so that we can ensure a flawless stay,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 14 June 2014 via mobile

We had a great time at the hard rock hotel. Kids and adults both enjoyed the pool and pool area. Was a great place to relax after a day at the parks. The proximity to universal studios was a huge benefit. We did not get in our car after parking. We did have a couple of issues that were easily resolved. Paid for parking but computer were down at check in. Had to pay parking again to get out, but was easily credited. Also, room rate on final bill was not what we booked for. Again easily corrected with a phone call to customer service prior to check out. Overall a great place and we all look forward to going back!

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Glezell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 17 June 2014
Hi Glezell - I'm sorry for any inconvienience caused by the issues you mentioned. It's great to see your time at the Hard Rock Hotel rocked! We're looking forward to having you with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 13 June 2014 via mobile

Stayed here 25th May 14 ripped me off from the start picked up my free car hire from Alamo not free at all $400 insurance got to the hotel had to pay parking $20 each day + tax asked about my free park tickets nope not free $400 room was overlooking the garbage collection point not recommended

Stayed May 2014
Helpful?
8 Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
1 review
5 of 5 bubbles Reviewed 13 June 2014

Absolutely loved the Hard Rock! I stayed as part of a business trip and was pleasantly surprised at how cool the property is. Great music; friendly staff; great value. I Will stay there every time I go to Orlando.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Jacqueline M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 17 June 2014
Jacqueline M - You Rock! We couldn't had said it better ourselves. Whether you are here for business, a family vacation or just a night out, the Hard Rock Hotel can provides a unique rock star experience for every guest. We look forward to your next visit very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 13 June 2014

Just returned from a family trip to Universal. The Hard Rock is a quick walk to the park but there is also a boat and pedicabs waiting to take guests back and forth. Beds are comfy and food was tasty at The Kitchen and Beach Club. Emack and Bolios has great grab and go breakfast and delicious coffee! Will definitely return!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
Thank Christine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 13 June 2014

We stayed here for a couple of nights to take advantage of the free express pass you get in the Parks. We were very impressed with the hotel - check in was very efficient and the staff were very polite. We thought the theming was really well done. The rooms were a good size and well maintained. The bar off the lobby was a nice place to get a drink and we really enjoyed the pleasant walkway to the parks by a river. We also really enjoyed all the rock memorabilia that we found around the place. Very much enjoyed the pool area too and would certainly visit again.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DisneyGlitter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 17 June 2014
Thank you for sharing your recent experiences here at the Hard Rock Hotel. Our lobby bar, Velvet, is the place to be and the place to be seen. Be sure to visit us during Velvet Sessions, Orlando's only rock and roll cocktail party - held monthly. Our memorbilia collection is massive, you never know when you will see something from your favorite artist!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel at Universal Orlando

Property: Hard Rock Hotel at Universal Orlando
Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#33 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida

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