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“Just the best option” 4 of 5 bubbles
Review of Hard Rock Hotel at Universal Orlando

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Hard Rock Hotel at Universal Orlando
Ranked #45 of 335 Hotels in Orlando
GreenLeadersBronze level
Ciudad Del Carmen, Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Just the best option”
4 of 5 bubbles Reviewed 22 August 2014

If you go to Universal Parks, Hard Rock Hotel is the best option even when they are more expensive than many hotels in the city, at the end you pay less and get much much more fun. You don't have to rent a car, you don't strugle with other people at Universal Parks Parking lot, you don't have to drive late after a tireing day, and best of all, you get your express pass for free and skip all atractions lines.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
2 Thank Gustavo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 25 August 2014
Hello Gustavo - Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando! We hope to have you as our guest again soon. Rock on!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,298)
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Essex
Level Contributor
93 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

We stayed at the Hard Rock a Hotel for 3 nights during our stay in Florida and absolutely loved it! The service was amazing, the valet service, the reception, the pool bar staff and particularly all the staff at The Palm Restaurant. The rooms were large and well equipped and the beds were incredibly comfortable. We had lunch at the pool bar twice and found the service very friendly and the food was really good with very large portions and great cocktails. The pool are was loud but it is supposed to be the 'Hard Rock' hotel which does imply loud music. Perhaps people who don't enjoy it should go to one of the other Universal resort hotels!
The feel of the hotel was great and all of the music memorabilia on show added to the enjoyment of the experience. The highlight of our stay at the hotel was definitely the meal at The Palm restaurant, the food was amazing and there was so much of it, I couldn't even finish my steak which is very unusual for me. The staff at the restaurant were fantastic and I think at one point we had about 4 different people serving us which sounds over the top but it wasn't at all, they were all very polite and attentive.
We would definitely return to the Hard Rock and would highly recommend it to anyone visiting Orlando.

Room Tip: We had a garden view room and had no noise at all.
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 4SmithsEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 25 August 2014
We're thrilled to see you enjoyed all aspects of our hotel. It would be our pleasure to have you back with us again. We hope to see you soon!
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Buenos Aires
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 22 August 2014

I stayed in a family suite with my wife and three young kids. The room was nice but it needed some cleaning. I believe the rooms deserve an uplift.
Service was very good and the pool was great, including the nice water slide.
The best of the hotel is that is walking distance to the parks and includes early entry and fast passes, that is really invaluable.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank NZIP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 25 August 2014
Living the rock star life in one of our many suites is a great choice while in Orlando. We are having some "work" done off and on this year to amplify the rock star experience you have come to expect. I hope you will return to our property the next time you are in Orlando to see our updated look!
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Shrewsbury, Massachusetts
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

My family and I just finished a weeks stay at the Hard Rock Hotel. Having previously stayed at the Royal Pacific we wanted to check out this Universal hotel. It was awesome! First of all it is the closest to the parks. We don't mind walking at all...otherwise we wouldn't spend a week at an amusement park! But...when it's 95 degrees and "feels like 108" it's nice to be close. We went early (one of the perks of staying on property is one hour early entry). We went to the pool in the afternoon and parks at night so it was key to be close.
The pool here is excellent. Even the restaurant by the pool had great food which is unusual at a theme park hotel. The service of the waiters at the pool...all guy waiters...not sure why but they were outstanding! 18% gratuity is included in every tab so typically you don't get the best service when this occurs so kudos to them. Every day they went above and beyond. The pool atmosphere is fun. A little cheesy on the weekend with a guy involving (or trying to) the entire pool crowd but families with little kids might appreciate this. The weekdays we enjoyed more as I have teenagers and they had some great acoustic guitarists who played a huge range of music.
The restaurants aren't the best choice here but CityWalk has plenty of decent choices and Emeril's Tchoup chop at the Royal Pacific is one of the better ones.
If we had one small complaint it was the efficiency of the staff who cleaned the rooms. They kept forgetting to replace items like coffee and towels. When pointed out, however, they were very polite and responded quickly.
When we come back to Universal...and we will because we are addicted to Harry Potter :-)....we will definitely stay at the Hard Rock.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank AllieMAB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 25 August 2014
We are thrilled to read that you "will definitely stay at the Hard Rock" the next time you are in the Orlando area. Thank you for your candid feedback regarding your housekeeping service, we are glad to read that it was resolved quickly and to your satisfaction. We will see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

The Hard Rock is the perfect choice when visiting Universal Studios and Islands of Adventure. Hotel guests receive fast passes to all attractions except Harry Potter but can enter the park an hour early to avoid the excessive wait times for those attractions. Tip: Can start lining up outside the attraction as early as 7:15 am. We had a beautifully renovated room on the 6th floor. Best hotel beds ever!! The pool is great as is the service around the pool. Everyone at the Hard Rock works very hard to make your stay a memorable one. When in Orlando we choose the Hard Rock.....always a fantastic experience.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
3 Thank trishm63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 25 August 2014
"When in Orlando we choose the Hard Rock…..always a fantastic experience". Thank you for the kind words. We love having rock stars like you here with us here in Orlando. Can't wait to see you again soon! Rock on!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

We have stayed at the hard rock many times and each and every time we have had an excellent vacation. You don't even have to leave the property to have a great time it's always upbeat and so much fun.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hard Rock Hotels & Casinos

Helpful?
2 Thank Barbara L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 25 August 2014
Barbara - Just like you said, the Hard Rock is the place to be while in Orlando. With world class restaurants, the best pool in town and over one million dollars worth of rock and roll memoribilia, you never have to leave to have a great time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton, United Kingdom
1 review
3 of 5 bubbles Reviewed 22 August 2014

We just returned after staying for 7 days at this hotel. We have stayed before 2 years ago. So the good points:
Firstly if you are doing the Universal and Islands of Adventure, then this location is superb. The Hotel has complimentary boat trip to the parks. Also with City Walk, the options of food choice are second to none. In general, the staff service were excellent at concierge and went out of their way. Good to see WiFi and fridges in the hotel rooms now :) The restaurant 'The Palm' was excellent if a little pricey. But you get what you pay for and we enjoyed the experience. Also complimentary fast pass to the rides at the parks was a life saver especially with the queues.

Not so good points:
For a 5 start hotel, apart from the Lobby area and Pool this was keeping with a 5 star look. We stayed on the 4th Floor, and the carpets were dirty, tatty and ripped in areas. The rooms were nothing special and the walls were paper thin. Not a 5 star look!!
The staff generally at the restaurant 'The Kitchen' were polite but lacked attention to detail. Many times we had remind them of our wrong orders. Then the servers just seemed to be absent and you had to ask other staff which was a shame as the 'The service' lacked but they expected a tip in the end. The cleaning staff were poor. A couple of days they just made the beds and not bothered with anything else. We ran short of towels. So we had to leave a polite note and an extra tip so that they could do their job... shame really!! Last thing is the daily charge of $20 to park you car in their car park. As a paying guest, this should be complimentary as with the Disney Beach Club Hotel that we stayed in.

If we are going to do the Universal experience again, I will choose one of the other 'on site' hotels as this hotel could do with a refresh.

Room Tip: Do NOT stay on the ground floor as guests walk by constantly getting to and from the parks. Anything...
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mooey8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review, 25 August 2014
Like any rock star, we're obsessed with our image and need a makeover from time to time. We are having some "work" done off and on this year that will amplify the rock star experience you've come to expect. I hope that you will choose to return to our hotel during your next vist to Orlando to see our updated look!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hard Rock Hotel at Universal Orlando

Property: Hard Rock Hotel at Universal Orlando
Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#33 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Official Description (provided by the hotel):
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hard Rock Hotel At Universal Orlando Florida

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