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“Weekend stay with wife” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Universal Studios Orlando

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Holiday Inn Express Hotel & Suites Universal Studios Orlando
Ranked #129 of 335 Hotels in Orlando
Cherry Hill, New Jersey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Weekend stay with wife”
4 of 5 bubbles Reviewed 12 December 2013

Booked this trip as a weekend away with my wife as she is a big harry potter fan and last time we were there Harry potter world wasn't built yet.
The hotel is nice and very typical of what you would expect from a holiday inn express. Initially the front desk wasn't the friendliest but she may have been in a mood because the rest of the trip they were friendly. Check in was easy, though the first room we were switched to (noticed they crossed out the original room number on the envelope, they said it wasn't ready yet-we arrived around 3pm) smelled a bit musty. They told us the rooms on that floor the day before had their carpets cleaned which may have been the cause of the smell but who knows. We called down and came back to the front desk and got switched to the original room which was perfect.
The complimentary breakfast is the same you get at any holiday inn, which is to say good and we enjoyed it though kept it light for meals at the park/city walk etc.
Some people say they walked to the park, we had rented a car so we didn't, I don't know if when you walk there is a more direct walk but the drive is at least 12-15 minutes so that's not a short walk. Used the pool one night and it is heated which was nice.
Some people have mentioned hallway noise, and we did get a bit of that at night when showering/getting ready to go out, but as we figured by late evening/morning when adults would be going to sleep or waking up there was no noise, it's just kids being hyper and enjoying their vacations. Still we stayed in 805 (low numbers are near the elevator) so you may want to stay further up the halls to avoid the noise.
Overall, nice stay, you aren't staying at the Ritz, but your not paying for that, it's nice, ideally located near things, and we had a great vacation.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, 13 December 2013
Hello Robert,

We apologize that your arrival did not go smoothly as this is not the service we strive to deliver. We are happy to hear you did enjoy the stay and our breakfast bar, and were able to spend time in our heated pool. We appreciate the review and hope you have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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865 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (102)
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  • English first
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English first
Lutz, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 December 2013

My family spent the day at the Universal parks and the night at the hotel. The hotel was clean, the room comfortable and the staff friendly. Especially Doris who had a great attitude and recommended a wonderful pizza place as we were looking to grab dinner and bring back to hang out at the hotel pool. Of course there are nicer upscale hotels with bigger rooms you can choose to stay in but for the money this was a great choice.

  • Stayed December 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tony A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, 13 December 2013
Thank you for nice review. We are glad to hear Doris gave you a good recommendation for dinner and that you enjoyed the stay. We appreicate the feedback and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallahassee, Florida
1 review
5 of 5 bubbles Reviewed 10 December 2013

We were walk in guests after having to leave another nearby motel. Doris and Leandra at the Holiday Inn front desk were so nice and took care of us immediately. They were the definition of hospitality. Our room was clean and breakfast was a treat. I would definitely stay there again.

  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, 13 December 2013
Doris and Leandra will be thrilled to read your comments. We are pleased you found our hotel and we are happy to hear you will be back. Thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gainesville, Florida
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 7 December 2013

If you are looking for a nice place to stay that is close to Universal, the HI Express is great for you. The staff is very friendly, the breakfast in the morning was a nice bonus, and the room was decent for the stay. Great location, only five minuites from Universal and I4, and would definetly come back here again if I need to stay near Universal.

  • Stayed November 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BrowardGator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, 13 December 2013
Thank you for the 5 star rating! We appreciate your comments and the staff will enjoy reading your review. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, PA
Level Contributor
47 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed 2 December 2013

We stayed here for two nights on a quick turn-around trip. The hotel was clean and very convenient for Universal Studios. The rooms were on the small side and showers were small. Breakfast was good and the staff was pleasant. Nothing extraordinary but for the price it was very adequate.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Blissfultraveler47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, 13 December 2013
Thank you for the review of your stay at our Holiday Inn Express. We are pleased that for the price you were satisfied. We do have suites that are larger than our standard rooms with full size bathroom. We hope you will return and try out one of the suites in the near future. Have a good day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
119 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
4 of 5 bubbles Reviewed 27 November 2013

My boyfriend and I stayed here for 1 night. Check in was easy and the staff friendly and helpful. The first room we were given had an incredibly noisy ice machine outside the door so we asked to change. The second room was right by the road (which was also noisy). My advise would be to ask for a quiet room when checking in as it would save the hassle of trying to find one later.

Rooms are quite basic, no fridge, but for the price it was pretty good and we were happy. There seemed to be a small pool out the back area, which we didn't use, but nice that they have one. They offer a free shuttle to and from the park (but only fits for 20 people) and you also get a hotel discount when buying park tickets in the hotel, which I would totally recommend doing.

I would definitely recommend this place for price and easy location to Universal Studios.

Room Tip: Ask for a room away from the main road and the ice machines as they are really noisy.
See more room tips
  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Where_Magic_Happens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, 1 December 2013
We apologize for the noise issues you experienced and we appreciate that you will recommend our hotel. Thank you for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 18 November 2013

My husband and I stayed here for one night as our long weekend was actually spent in the Florida Key's, however we flew into Orlando. We ended up getting the last room available, which consisted of two full size beds. The room was clean though, we didn't really have any issues...it does get a bit noisy with people in the hallways going to their rooms and the doors slam shut if you do not hold it to close it...so we heard several doors, but it wasn't a huge problem fortunately! the staff that we encountered were friendly...the lobby was very nice. We did not make use of the swimming pool since we were just there for the one night. We didn't have breakfast there either, we opted to find a local restaurant nearby after finding it listed on TripAdvisor.com, called Keke's on Conroy Rd. The hotel is in a great location if you are going to Universal though, it is pretty much right across the street...

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JAMAICALUVRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, 19 November 2013
Thank you for spending your short stay in Orlando with us. We really appreciate the nice review and hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Universal Studios Orlando

Property: Holiday Inn Express Hotel & Suites Universal Studios Orlando
Address: 5605 Major Boulevard, Orlando, FL 32819-7960 (Formerly Sleep Inn & Suites @ Univ Studios)
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#98 Business Hotel in Orlando
#155 Family Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Universal Studios Orlando 2.5*
Number of rooms: 196
Official Description (provided by the hotel):
Welcome to the Closest Holiday Inn Express Hotel to Universal Orlando Just steps away from Universal Studios and 10 minutes from the Orlando Convention Center, our central Orlando hotel offers both comfort and convenience. If you are looking for lodging near Orlando theme parks, look no further than our charming Orlando hotel, conveniently located at the intersection of Florida s Turnpike and I-4. Easy access to popular Orlando attractions like Walt Disney World Resort and SeaWorld Orlando and Aquatica. Cruise International Drive, also known as I-Drive , for the best shopping, restaurants and entertainment in Orlando. Prime Outlets, Festival Bay, and Mall at Millenia are all five minutes away. Also, we are only 15 minutes away from downtown Orlando. During your Orlando business trip, you will be impressed with the accommodations our Orlando hotel provides. Our Universal hotel is conveniently located near the Orlando/Orange County Convention Center and is the perfect place to stay during your visit to Orlando, FL. While vacationing in Orlando, enjoy several hotel amenities including free high-speed Internet access, pool heated (seasonally) and hot breakfast buffet. Book your reservation today and enjoy our great Orlando hotel deals and rates. Must be 21 years of age with valid credit card at check in. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Universal Studios Orlando
Holiday Inn Express Orlando
Holiday Inn Orlando
Holiday Inn Express Hotel & Suites Universal Studios Orlando Florida

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