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“Wonderful Hotel for a Great Price”

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Holiday Inn Express Hotel & Suites Universal Studios Orlando
Ranked #167 of 339 Hotels in Orlando
Certificate of Excellence
Toronto, Canada
Level 4 Contributor
22 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Wonderful Hotel for a Great Price”
Reviewed 29 July 2014

My boyfriend and I stayed at this hotel from July 23rd to July 28th 2014. We chose this hotel because it was a very good price and close to Universal Studios (we booked through Universal Vacations). We didn't want to rent a car, so we walked to the park every day which took about 30 minutes which was very decent. It was easy to get to the parks, and they have a well marked pedestrian walkway to use.

We arrived very early on the 23rd, so they were unable to fully check us in but were very glad to hold our bags until a room was ready. When we got to our room it was exactly what we expected: a king sized bed, and a bathroom. Everything was very clean, and they always came to clean the room while we were out at the park. The staff was very friendly and were always available to answer questions. The breakfast was also very decent since it was included in the package. They allowed us to check out at noon on our last day instead of 11am which was also very much appreciated.

The only downside to this hotel is the lack of transportation by bus to and from the parks each day, especially considering it was a Universal Partner hotel. My boyfriend and I had planned to walk only the first day because we needed to get to the gates by 6am to experience the new Diagon Alley expansion, but we were hoping to use the bus later on in the week to get to the park. Unfortunately, the bus didn't even start running until Early Park Admission was over (which was included in our package), and you had to take the bus both ways to get a ticket to rude. The bus also was very infrequent so we decided to walk the other days. There is also no bus transportation to any of the Disney parks from this hotel.

We would definitely stay here again - it was worth it for the price we paid.

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank zellerific
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, 30 July 2014
Thank you for the nice detailed review of your stay with us. We are pleased to hear you will be back. The Universal transportation is operated by Universal Studios and currently the first shuttle runs at 6:45 am. Taxi's are readily available at $8.00 one way to Universal.

Thank you again.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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New York City, New York
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 July 2014

When staying away from home, I seek hospitality and this is what you have at this great place. Thanks to Doris, Daniel, Lucas and Marie... Oh Maria and the staff in the Kitchen. A 5 Star environment!! Why a 5***** because when the STAFF has a great attitude and want the customer to be satisfied in all aspects it makes the stay away from home truly a GEM!!!

Thanks to all at Holiday Inn Express!!!

For those that plan to visit Orlando, this the place to stay!!!

Room Tip: Make sure you see Doris, Daniel, Marie or Lucas.. Tell them your preferences and Wala!!!! Done!
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Manny P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, 24 July 2014
Thank you for the 5 Star Rating! Doris and Marie just read your comments and were thrilled! The rest of the team will be excited to read your review. Thank you for appreciating what they all do the best! Have a great day.
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Ottawa, Canada
Level 5 Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 18 July 2014

My family and I stayed at this property for one night on July 6, 2014 before heading to Walt Disney the next morning… It is the nearest Holiday Inn EXPRESS to Universal Studios as we could see the entrance from across the street… When I checked in, the service was great and we were given the keys to our room super quickly. As an IHG Platinum member, one of the perks is you get an upgrade automatically when the hotel is not full… Well, not this time… I had to call the front desk and asked if their hotel was full. The answer was no so I immediately asked to be put in a bigger room to which the agreed and in less than 5 minutes, we were all set up.
The hotel has free breakfast (AWESOME!!!!) and it was very good too…
Overall, I’d stay here again if I’m back in the Orlando area.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank danyka006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, 19 July 2014
Thank you for stay at our Holiday Inn Express. We appreciate the nice review, and happy to hear the front desk was able to give you the upgrade. Thank you for your loyalty to the IHG Brand.
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San Antonio, Texas
Level 6 Contributor
386 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 7 July 2014

First of all this is not the closest Holiday Inn to Universal that would be the Holiday Inn across from Universal. But it is the closest Holiday Inn Express.
Lucas at the front desk is a legend I have never seen a person mentioned in so many reviews in such a positive way, and he does live up to it very customer service oriented and extremely helpful.
There is a desk up front dedicated to all things Universal Studio where you can conveniently purchase park passes and there is a park shuttle.
The rooms are a little small unless you get a suite, the bathroom is the tiniest bathroom I have ever seen in a hotel but the rooms are clean and the beds comfortable. If you get a suite it comes with a microwave and mini fridge but neither in the standard rooms.
I was disappointed that housekeeping never cleaned our rooms but they did bring us clean towels when we asked.
Nice breakfast in the morning, free parking, ok pool.
There is a Wendy's right next door but no other restaurants or bars in walking distance.
Over all it's a decent, clean, safe, reasonably priced place to stay if your planning a family visit to Universal Studios.

Room Tip: End of hall get a suite if you can
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Jill V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, 9 July 2014
Thank you for staying at our Holiday Inn Express. Lucas will be thrilled to read your comments. We share all guest reviews with our team for any improvement areas, and we appreciate your detailed comments. Thanks again.
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Taunton, Somerset
Level 4 Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 3 July 2014

Having just checked out of a Best Western in Cocoa Beach - were so relieved to arrive here! - Great first impressions. When we arrived we were greeted by a very pleasant and friendly receptionist who was bubbly and explained everything about the hotel/breakfast/gym/pool/key use etc. The reception area is really inviting - clean and modern with coffee and tea readily available free of charge.
Our floor had an ice machine and vending machine was very handy as it was just outside of our door (although we could hear the ice machine all the time!). Our room was a good size, was very clean and was cleaned every day. We had everything we needed in the room. Bed and pillows were very comfy. Nice big TV. A full length mirror – finally! – all our other hotels we had stayed in during our trip didn’t have one single full length mirror – this is a must for a girl right?!

The hotel was always really cool and air conditioned which is a god send in the Florida heat! – Every time we passed reception we were always acknowledged – day or night. We liked the safety of the hotel in the fact that they locked the doors of the hotel after approx. 10 p.m. and could only enter if you swiped your key outside. However, the reception was still always manned.

The location is great too. We are “walkers” (we tend to like walking places as you do see and experience more) and it was only 20 mins from Universal so we went here every day, whether it was evenings at City Walk or days in the parks. The i-trolley stops are right out side the hotel if you want to make use of these, which we did. A Walgreens about 5 min walk and a lot of restaurants nearby. We ate in TGI Fridays on evening which we really enjoyed and would recommend.

When we left (and unlike the Best Western in Cocoa), they held our luggage in a safe and secure room which locked and which we were accompanied in to with a security guard. Not only that but the receptionist tagged all our luggage and ripped half off to give to us so we could hand this in on collection. Very organised and very safe !

They always ordered taxi’s for us from the hotel which again, were always very nice and reasonable.

We recommend this Hotel if you want quick easy access to Universal. It has everything you need and more. Thank you. A very enjoyable and pleasant stay.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tanya W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, 9 July 2014
Tanya,

Thank you so much for the nice detailed review of your stay at our Holiday Inn Express. We appreciate that you shared your experience and we hope to see you again.

Thanks for the recommendation!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tamarac, Florida
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 July 2014

My husband and I stayed here for a weekend last October for my Birthday. We were in Orlando to attend Halloween Horror Nights at Universal. This hotel was very close to the park, in fact we were able to use the taxi service to go back and fourth for about $7 a ride. The parking is limited so it better to use a taxi if you're going to Universal/Citywalk instead of paying $16 to park then not being able to find parking back at the hotel. The room was nice and clean, and the bed was very comfortable. They offer complimentary breakfast which was very nice and tasty with many options compared to your usual continental breakfast. Very friendly and helpful staff and they have an attractions ticket counter in the lobby. I would definitely recommend this hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shanette F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, 9 July 2014
Thank you for the nice review. We hope to see you again this year for Halloween Horror Nights! We appreciate the nice review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 11 June 2014

This hotel was a major let down. HIE hotels are my primary go-to for work and vacation and I stay in a bunch every year throughout the state. This locate was by far the worst I have ever stayed in. The floor was "under repair" because some guest flooded 5 floors, so we had to endure peeling wallpaper and who-knows-what mold and other problems, all while they still charged the same full price for the room without any accommodations. When the General Manager was made aware, they basically said "tough luck and I hope you try our hotel again". The room was incredibly small, with a bathroom to rival most cruise ship bathrooms (Single person shower).

There wasn't a minifridge or a microwave in the room (which is the first for me with any HIE hotel) and our room must have been made with the thinnest walls known to man. If someone got a single cube of ice (or multiple cubes as is the case) or got on or off the elevator, we could hear every frequency of sound from over 4 rooms away. The room felt dirty (the feeling you get when décor hasn't been updated in years and years).

I generally stay at the HIE in Ocoee (a couple miles away) for work and would much prefer that hotel vs this location (even with the added distance needed to travel) and we will be trying the Holiday Inn just down the street (for the same price) or the Crowne Plaza nearby.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eric L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jmmiller123456, General Manager at Holiday Inn Express Hotel & Suites Universal Studios Orlando, responded to this review, 12 June 2014
Hello Eric,

We were disappointed that our hotel did not meet your expectations. We are pleased to hear you will continue to be loyal to the IHG brand. Please again accept our sincere apologies that your stay was effected by the water damage repair in progress. The damage happened the day prior to your arrival and we had repair crews on scene same day. We hope you have a good day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Universal Studios Orlando

Property: Holiday Inn Express Hotel & Suites Universal Studios Orlando
Address: 5605 Major Blvd, Orlando, FL 32819-7960 (Formerly Sleep Inn & Suites @ Univ Studios)
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#98 Business Hotel in Orlando
#155 Family Hotel in Orlando
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Universal Studios Orlando 2.5*
Number of rooms: 196
Official Description (provided by the hotel):
Welcome to the Closest Holiday Inn Express Hotel to Universal Orlando Just steps away from Universal Studios and 10 minutes from the Orlando Convention Center, our central Orlando hotel offers both comfort and convenience. If you are looking for lodging near Orlando theme parks, look no further than our charming Orlando hotel, conveniently located at the intersection of Florida s Turnpike and I-4. Easy access to popular Orlando attractions like Walt Disney World Resort and SeaWorld Orlando and Aquatica. Cruise International Drive, also known as I-Drive , for the best shopping, restaurants and entertainment in Orlando. Prime Outlets, Festival Bay, and Mall at Millenia are all five minutes away. Also, we are only 15 minutes away from downtown Orlando. During your Orlando business trip, you will be impressed with the accommodations our Orlando hotel provides. Our Universal hotel is conveniently located near the Orlando/Orange County Convention Center and is the perfect place to stay during your visit to Orlando, FL. While vacationing in Orlando, enjoy several hotel amenities including free high-speed Internet access, pool heated (seasonally) and hot breakfast buffet. Book your reservation today and enjoy our great Orlando hotel deals and rates. Must be 21 years of age with valid credit card at check in. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Universal Studios Orlando
Holiday Inn Express Orlando
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