Great location!!! This is an awesome hotel the service, amenities, pool, food and cleanness was excellent. I would like to say thank you to all the staff that made our trip a great experience. Thanks!More
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Great location!!! This is an awesome hotel the service, amenities, pool, food and cleanness was excellent. I would like to say thank you to all the staff that made our trip a great experience. Thanks!MoreShow less
Dear Nanette D,
Thank you very much for your fantastic review! We are delighted to hear you had such an enjoyable stay, and on behalf of the team at the Hilton Orlando Bonnet Creek, it was our pleasure to welcome you! We hope to host you as our guest again soon!
We really enjoyed our stay at Hilton Orlando at Bonnet Creek. The hotel staff, concierge, house keepers and restaurant staff were great during the holiday trip. We stayed at Disney Resorts before, but found the Hilton Orlando a better overall experience.
We enjoyed the hotel's complimentary transportation to and from Disney theme parks. We're delighted our buses arrived and picked up as scheduled.
Another plus for adults is access to the Waldorf Astoria's Golf Club practice facility. The amazing staff gave tips on improving body stance and gripping irons. Golf equipment was complimentary, too. It was a blast driving and putting on the range!
For kids, they prefer Hilton Orlando's lazy river pool with waterslide. It was the bomb along with outdoor movie nights.
Last, hotel location was 45 min.-1 hr from JFK Space Center in Orlando through a tour service. It's not to be missed and has great educational value for all. In closing, an unexpected hotel charge was the resort fee, but it paid for itself with complimentary buses. (Cabs charge a similar rate or more)
Thank you very much for taking the time to review your experience with us! We are so happy you enjoyed your time with us, and were able to enjoy some of the amenities we offer our guests. I hope to see you again soon!
I requested a room on a high floor but was given only the 3rd floor. Nice room tho. Pool area is great. Valet was very efficient.. Enjoyed going over to the Waldorf and having dinner at the Bear and Boar...outstanding place that is.
Thank you very much for such a wonderful review! We are delighted to hear you had such an enjoyable stay, we look forward to welcoming you back soon!
We spent there 3 nights in August 2013 with our kids aged 7 and 10. Hotel is very recent, rooms are very nice and perfectly clean and the rates are very, very correct. The lagoon pool is fantastic for kids and adults with a water slide and a super lazy river ! You can also enjoy movies at night… while swimming. Restaurant is ok and prices are not exaggerated, you can eat on the terrace, which is nice as the air conditioning make the inside a little bit cold… There is a desk when you can arrange your ticket for the Parks and a rental car station. Overall, a perfect choice when staying in Orlando.
Thank you very much for taking the time to share your recent experience with the TripAdvisor community! We're thrilled to hear you had an enjoyable stay, and we look forward to welcoming you and your family back for another great time!
It would be alright if you have your own transport and want the Disney experience without the full Disney accommodation costs.
However if you don't have your own transport, this place is quite isolated.
The restaurants are quite pricey.
gratuity is automatically added even for the Christmas buffet and boy, if you have breakfast vouchers, forget the service.
Room service has 22% automatically added which includes 5% administration fee PLUS a $3 room service fee.
Advertises access to the Waldorf facilities but bike hire is $15 per hour and walkers and joggers are NOT allowed access to the jogging route during the golf hours ie 7am until dusk.
So there are quite a few hidden add-ons.
Also we found the concierge staff confusing - it became a running joke for us that we were told different information every time we asked.
Thank you for your recommendation and constructive feedback. We try to be very cost conscientious as we consider amenity prices and rates, without sacrificing quality or service. I have shared your feedback with our team and hope you'll consider us for a vacation next time around.
I have stayed at this hotel for a number of days and nights and I am horrified. There is absolutely nothing to do. Unless you want to pay $15 an hour for a bike, or pay a large amount of money for golf that is non enjoyable. Majority of the staff are rude. I am very disappointed and I will not be returning.
Thank you very much for reviewing our property. We are terribly sorry that we did not live up to expectations during your stay; that is definitely not the service we aim to provide to our guests. Your feedback has been shared with our Management team and we hope to host you as our guest again soon so that we can showcase some of our other amenities and provide you with a truly memorable experience.