There are a lot of things we found commendable about the Hilton Bonnet Creek Resort. Although the grounds are beautiful, the hotel well-kept, and the pools and encircling lazy river fun—the absolute best thing about this hotel is the staff. From the valet staff, the bell services, the check-in staff, the concierge staff, housekeeping, and waiters and waitresses—all were attentive, courteous, polite, gracious, and above all, competent. During our visit, they are what made our stay extra special and easier for us to ignore some of the hotel’s faults. Mind you, these faults are not major, but worthy of mention for anyone considering a stay there.
First and foremost, they are dead serious about the hotel pool closing at 10 p.m. Like many other Hiltons, we thought that as long as we were quiet, that we would be allowed to stay in the pool. Since there are no balconies on any of the rooms and the first floor with rooms was the fourth, we didn’t expect any problems—we were wrong. Prior to 10 p.m. the staff made a point of telling everyone how many minutes they had left, especially since there isn’t a clock in sight anywhere near the pool. We were in the middle of the lazy river, not near our towels and possessions, and a manager-type was insisting we get out of the water. It was really quite unbelievable since the lazy river at the Hilton Orlando is either open much, much later or they at least allow one to be out there after hours. Additionally, the flotation devices one needs to ride the lazy river…well you’ll be buying one there onsite or bringing your own because they are not supplied. I found this rather disappointing since one is paying an additional $22.00 a day resort fee.
Now that resort fee also includes internet access, but when I got my bill, I found that I had been charged an additional $16.95 a day for internet access. When I complained at the front desk upon checkout, they readily corrected it, but how many people don’t complain and are charged more than they should?
Also, this hotel can be very busy and the lobby quite loud. They desperately need some type of queue for guests so that people can be waited on in the order they arrive. Right now it is a free for all and if one gets stuck in a line behind another guest requiring a great deal of time, you may find many other people arriving later getting waited on ahead of you.
The following are minor things, but they do require attention. The refrigerators in the rooms are in cabinets without any ventilation; therefore, there is no place for the heat to escape and they don’t cool very well unless one keeps the front door open and that is a definite trip hazard.
Second, the air conditioning thermostats have a motion sensor on them and from what I can tell, the compressor shuts off when there isn’t any movement in the room. At nighttime while one is sleeping, or when one is gone for the day, one’s room can start to get very warm and quite uncomfortable. I don’t expect this to be corrected, but it does help to explain this to guests so that when one enters the room and find it at 76 degrees and the air conditioning set at 72, one doesn’t think that the air conditioner is faulty and malfunctioning.
Also, when one does need extra bedding, don’t ask for a comforter. They are encased in some sort of washable plastic-type material and not only do they not “breathe”, they make crinkly noises all night long. At least that’s what my spouse told me.
And last but not least, please replace the shower heads. I usually love taking a shower in a large walk-in, but I detested doing so in ours. Many of the holes were plugged and/or not functioning and it was extremely hard to use.
Even with these few complaints, I would still return to this hotel. The staff was that great, the food that good, the rooms that nice, and the elevators the quietest and fastest I have ever rode on. One couldn’t even feel them moving and I would almost swear that they were transporters and not elevators. As a plus, one can also partake of the amenities at the next door Waldorf Astoria and the hotel staff will even drive your party there and back via a golf cart for meals at their restaurants as well. The shuttles to and from the parks are approximately once each hour, so it made it very easy and safe for our teenager to travel by himself and have fun. It was an extremely pleasurable experience and with a few changes, this could be a premiere Orlando destination hotel that others would have to strive to match.
- Official Description (provided by the hotel):
- Hilton Orlando Bonnet Creek is an oasis of fun and relaxation in the middle of Orlando's theme park magic. The resort is nestled in the serene 482-acre Bonnet Creek nature preserve, surrounded by Walt Disney World(R) Resort. The resort offers 1,009 spacious and elegantly appointed guest rooms and suites and an array of family activities and amenities certain to make your visit to Orlando a treasured memory including a 3-acre lazy river pool with water slide, ranked #1 Fantastic Hotel Pool by TripAdvisor. Relax amid lush tropical landscaping and crystal clear water sparking in the Florida sun. Or enjoy a roster of daily poolside activities designed for all members of the family! The resort offers championship golf, a relaxing spa, and twelve restaurants and lounges including the acclaimed La Luce. ... more less
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- Also Known As:
- Hilton Orlando Bonnet Creek Hotel Orlando
- Hilton Orlando Bonnet Creek Florida