We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel! Just wish the pool was open later!”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Hilton Orlando Bonnet Creek
Ranked #25 of 338 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Fort Pierce, FL
Level 5 Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Great hotel! Just wish the pool was open later!”
Reviewed 12 June 2014

There are a lot of things we found commendable about the Hilton Bonnet Creek Resort. Although the grounds are beautiful, the hotel well-kept, and the pools and encircling lazy river fun—the absolute best thing about this hotel is the staff. From the valet staff, the bell services, the check-in staff, the concierge staff, housekeeping, and waiters and waitresses—all were attentive, courteous, polite, gracious, and above all, competent. During our visit, they are what made our stay extra special and easier for us to ignore some of the hotel’s faults. Mind you, these faults are not major, but worthy of mention for anyone considering a stay there.
First and foremost, they are dead serious about the hotel pool closing at 10 p.m. Like many other Hiltons, we thought that as long as we were quiet, that we would be allowed to stay in the pool. Since there are no balconies on any of the rooms and the first floor with rooms was the fourth, we didn’t expect any problems—we were wrong. Prior to 10 p.m. the staff made a point of telling everyone how many minutes they had left, especially since there isn’t a clock in sight anywhere near the pool. We were in the middle of the lazy river, not near our towels and possessions, and a manager-type was insisting we get out of the water. It was really quite unbelievable since the lazy river at the Hilton Orlando is either open much, much later or they at least allow one to be out there after hours. Additionally, the flotation devices one needs to ride the lazy river…well you’ll be buying one there onsite or bringing your own because they are not supplied. I found this rather disappointing since one is paying an additional $22.00 a day resort fee.
Now that resort fee also includes internet access, but when I got my bill, I found that I had been charged an additional $16.95 a day for internet access. When I complained at the front desk upon checkout, they readily corrected it, but how many people don’t complain and are charged more than they should?
Also, this hotel can be very busy and the lobby quite loud. They desperately need some type of queue for guests so that people can be waited on in the order they arrive. Right now it is a free for all and if one gets stuck in a line behind another guest requiring a great deal of time, you may find many other people arriving later getting waited on ahead of you.
The following are minor things, but they do require attention. The refrigerators in the rooms are in cabinets without any ventilation; therefore, there is no place for the heat to escape and they don’t cool very well unless one keeps the front door open and that is a definite trip hazard.
Second, the air conditioning thermostats have a motion sensor on them and from what I can tell, the compressor shuts off when there isn’t any movement in the room. At nighttime while one is sleeping, or when one is gone for the day, one’s room can start to get very warm and quite uncomfortable. I don’t expect this to be corrected, but it does help to explain this to guests so that when one enters the room and find it at 76 degrees and the air conditioning set at 72, one doesn’t think that the air conditioner is faulty and malfunctioning.
Also, when one does need extra bedding, don’t ask for a comforter. They are encased in some sort of washable plastic-type material and not only do they not “breathe”, they make crinkly noises all night long. At least that’s what my spouse told me.
And last but not least, please replace the shower heads. I usually love taking a shower in a large walk-in, but I detested doing so in ours. Many of the holes were plugged and/or not functioning and it was extremely hard to use.
Even with these few complaints, I would still return to this hotel. The staff was that great, the food that good, the rooms that nice, and the elevators the quietest and fastest I have ever rode on. One couldn’t even feel them moving and I would almost swear that they were transporters and not elevators. As a plus, one can also partake of the amenities at the next door Waldorf Astoria and the hotel staff will even drive your party there and back via a golf cart for meals at their restaurants as well. The shuttles to and from the parks are approximately once each hour, so it made it very easy and safe for our teenager to travel by himself and have fun. It was an extremely pleasurable experience and with a few changes, this could be a premiere Orlando destination hotel that others would have to strive to match.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Gothiclion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

5,899 reviews from our community

Traveller rating
    3,820
    1,461
    375
    161
    82
See reviews for
2,758
1,069
93
1,321
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,412)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
United Kingdom
Level 3 Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 12 June 2014

visited hotel for 3 nights as part of special USA holiday. Party of 5 - two celebrating 50th birthdays, two about to celebrate 70th birthdays, and a 17 year old. Hotel very clean and friendly and only one of the three hotels to recognise our celebrations by giving us champagne, balloons, cupcakes etc. A wonderful surprise. I hope we will be able to stay there again and get a chance to enjoy more of the facilities the hotel has to offer. All in all an excellent place to stay, great location and well worth having room overlooking Disney and golf course - spectacular!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank Gillian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, 15 June 2014
Dear Gillian R,
Thank you for your wonderful review! We strive on a daily basis to exceed guest expectations and we are thrilled to see we were so successful during your vacation and we were able to celebrate with you and your family on your special occasions! We look forward to welcoming you back to the resort!


Thank you,
Deana Halaweh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level 3 Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 12 June 2014

Hotel is very clean, staff is friendly, beds are comfy and price is good. Location is excellent close to Disney parks and downtown disney. The pool is very very nice (kids will love it). The hotel also offers a shuttle to the Disney parks. There are parking fees and resort fees (which all hotels in the area are charging).

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DRudasill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, 15 June 2014
Dear DRudasil,
Thank you for your great review! We are so happy to hear you had such a wonderful stay. We look forward to seeing you and your family in the near future!


Thank you,
Deana Halaweh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 June 2014

This very beautiful, very clean, awesome hotel has something for everyone in the family to enjoy right on the property, and shuttle buses to Disney to boot!! The restaurants and the staff are excellent, the pool, the slide and lazy river are a kids dream. I highly recommend staying at The Hilton Bonnet Creek if your travel plans take you to the Orlando area! You will not be disappointed!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank 747jackd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seminole, United States
1 review
Reviewed 12 June 2014

My family and I had a wonderful stay at the Hilton Bonnet Creek. There are a lot of fun things to do here. The children loved the lazy river pool so much. We spend an entire day at the pool. One does not have to leave the grounds at all. There's food, entertainment, pool fun for all. The children loved the slide that they went down at a separate area from the pool. It was well supervised. Everyone who worked at this resort was so friendly and courteous, always so willing to help in any way. We would definitely go again to stay here.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, United States
2 reviews
Reviewed 12 June 2014

Excellent hotel. You will not be dissapointed! The lazy river is awesome. Kids love it. There is a water slide and poolside dining is also available. Take the breakfast buffet option. The bus service to the park is also very convenient. Make sure you have extra days just to relax at the hotel.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Farhan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 June 2014

My husband and I just spent two nights at this hotel and it was probably the best service we have ever had in any of our travels. The genuine friendliness of the staff was above and beyond. I could talk about Debra and Tamara in the Italian restaurant and Frank at the pool and the bellman who took our luggage up to our room and the staff at the front desk and concierge and go on and on. Their smiles and greetings and helpfulness were so sincere and genuine and they just could not do enough for us. We have traveled many places and stayed in some of the finest hotels, including Ritz Carlton, and have never had the genuine, sincere, friendly service we had in this hotel. Everyone went above and beyond and just made this an incredible stay. The hotel is beautiful and the amenities are stupendous. There are 4 restaurants, a lobby bar, a 24 hour market with snacks and coffee. The pool area with the lazy lake is like a water park and it is just beautiful and so much fun. They have a wonderful coach bus that will take you to all the parks so you never need to use your car. There is a great fitness center also.

The only negative we had was the pool staff was not allowed to wear hats when working and the heat was brutal. This is a very dangerous situation which I called to the attention of the manager of the hotel and hopefully that has been rectified.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Leslie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Orlando hotels
0.2 mi away
Waldorf Astoria Orlando
Waldorf Astoria Orlando
#24 of 338 in Orlando
4,261 reviews
6.7 mi away
Hilton Orlando
Hilton Orlando
#50 of 338 in Orlando
5,097 reviews
3.7 mi away
Villas of Grand Cypress
Villas of Grand Cypress
#1 of 338 in Orlando
1,423 reviews
Show Prices
Show Prices
Show Prices
7.2 mi away
JW Marriott Orlando, Grande Lakes
3.9 mi away
Floridays Resort
Floridays Resort
#19 of 338 in Orlando
7,984 reviews
7.2 mi away
The Ritz-Carlton Orlando, Grande Lakes
Show Prices
Show Prices
Show Prices

Been to Hilton Orlando Bonnet Creek? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Orlando Bonnet Creek

Property: Hilton Orlando Bonnet Creek
Address: 14100 Bonnet Creek Resort Lane, Orlando, FL 32821-4023
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Orlando
#6 Luxury Hotel in Orlando
#7 Spa Hotel in Orlando
#12 Business Hotel in Orlando
#15 Family Hotel in Orlando
#25 Romantic Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Orlando Bonnet Creek 4*
Number of rooms: 1009
Official Description (provided by the hotel):
Hilton Orlando Bonnet Creek is an oasis of fun and relaxation in the middle of Orlando's theme park magic. The resort is nestled in the serene 482-acre Bonnet Creek nature preserve, surrounded by Walt Disney World(R) Resort. The resort offers 1,009 spacious and elegantly appointed guest rooms and suites and an array of family activities and amenities certain to make your visit to Orlando a treasured memory including a 3-acre lazy river pool with water slide, ranked #1 Fantastic Hotel Pool by TripAdvisor. Relax amid lush tropical landscaping and crystal clear water sparking in the Florida sun. Or enjoy a roster of daily poolside activities designed for all members of the family! The resort offers championship golf, a relaxing spa, and twelve restaurants and lounges including the acclaimed La Luce. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Southall Travel, Ctrip TA, Hilton Hotels Direct, Ebookers, LoveHolidays, Prestigia, 5viajes2012 S.L., TripOnline SA, Evoline ltd, HotelQuickly, getaroom.com and Cancelon so you can book your Hilton Orlando Bonnet Creek reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Orlando Bonnet Creek Hotel Orlando
Hilton Orlando Bonnet Creek Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing