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“Excellent stay in WDW”

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Hilton Orlando Bonnet Creek
Ranked #25 of 338 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Lexington, South Carolina
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent stay in WDW”
Reviewed 4 July 2014

We chose the Hilton Orlando Bonnet Creek for vacation 2014. Last year we stayed in a Disney-owned resort and decided to try this hotel. It was a great experience. Here are my pros & cons:

Pros:
1. Very friendly, professional and responsive staff
2. The Hotel is in Disney World (close to Downtown Disney and Caribbean Beach Club) and has free transportation to the theme parks
3. Price -- more affordable than similar Disney-owned properties
4. Awesome pool and lazy river!
5. Rooms are solidly built with marble counters and heavy doors. Comfortable beds.
6. Resort and parking fees clearly explained, no surprises

Cons:
1. Buses, while reliable, run on a schedule and can take 30-45 minutes to get to some parks
2. No Disney theme. The property is attractive & spacious, but if you crave the "Disney bubble" this could disappoint
3. Meals are expensive, especially breakfast. It sure was nice to eat and hit the parks, just be aware the breakfast buffet is pricey.

Overall this is an excellent hotel. For the price, amenities, and transportation it is good value.

I recommend the Hilton Orlando Bonnet Creek for families who want to stay close to the parks, but can live without the Disney theming.

Room Tip: The hotel offers views of Disney for an add-on fee. Would definitely recommend.
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Gafcpa02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, 7 July 2014
Dear Gafcpa02,
Thank you for your Five Star review! I am so pleased to hear you and your family had such an enjoyable stay and were able to enjoy our pools and all the Hotel amenities on site. We look forward to welcoming you back for your next stay in Orlando!

Thank you,
Deana Halaweh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Huntersville, North Carolina
Level 6 Contributor
260 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 3 July 2014

Before you begin reading this review, please note the following:

- I am a HHonors Diamond Member, which means I do stay at least 60 nights per year in Hiltons
- I am a business traveler and I am in hotels weekly
- I travel with kids and we go to Orlando at least once an year (sometimes twice)

So, taking all the above into consideration I can easily say the following:

- This hotel is the hotel to beat in Orlando. I have never stayed in such a nice property in the Orlando area.
- This hotel is the best Hilton property I have stayed in the continental United States
- The pool is the best pool I have ever been to

I do have a few setbacks though:

- Prices are high inside of the hotel. Yes, this is expected due to the quality of the resort. However by paying higher prices I do expect a much better quality and I found the food on the buffet and the breakfast to be average. It is definitely not worth what they charge for, however, I do take this as a "convenience charge" as this property is a bit far from other restaurants and you do not want to go out after a long day in the pool with the kids.

- There are little or no benefits to HHonors members, regardless of the status. For instance, I always get upgrades, and I did not get one here. There is no business lounge here at this property. You do get the free breakfast but they don't mention you have to pay extra until you get the eggs and omelets.

- The valet service is very slow, call your car 30 minutes before you leave.

- Do not buy/rent the floating devices from the hotel. Stop at Walmart or CVS/Walgreens and get some floating devices to use on the lazy river as it is awesome!

- The cabanas are outrageous expensive. They are more expensive than the room nightly rate.

- I do not golf, but heard from golfers in the hotel that the course is not that great. I can't comment more on this as I do not golf.

Aside of all these setbacks, I would definitely choose this hotel again when I am in the Orlando area.

Room Tip: Get Disney view so you can see the fireworks and also have a nice view of the pool and the golf cour...
See more room tips
Green Features: It is great, but they are not going paperless just yet.
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Eduardo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, 4 July 2014
Dear Eduardo F,
Thank you for your Five Star review! We are thrilled to see that you enjoyed the hotel, the pool, and all the amenities our resort has to offer, and consider us the Hotel to beat! We also appreciate your feedback in regards to HHonors benefits, as our intention is to certainly offer upgrades depending on the availability of the room types that we have to offer.
Please feel free to reach out to me personally at the Hotel if I may provide any further assistance with booking a future stay with us. We look forward to hosting you again soon!

Thank you,
Deana Halaweh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 July 2014

A decent hotel . Staff was excellent.Highly cleaned.Pool area was out of this world.Lots of activities in the pool for kids as well.The rooms were clean but not so spacious.I wished there was a microwave because i needed one for my meds.The lobby cafeteria had one so we used itThe breakfast buffet was good for the price.Its location was excellent for families with young kids for them to go to Disney parks etc. and the free shuttle was great.We took one of those shuttles gor Downtown Disney.Since we were attending a Medical Conference, their meals were delicious.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank murlia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, 4 July 2014
Dear Murlia,
Thank you for your great review! I am so pleased to hear you and your family had such an enjoyable stay and were able to enjoy our pools and all the Hotel amenities on site. We look forward to welcoming you back for your next stay in Orlando!


Thank you,
Deana Halaweh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cisterna di Latina, Italy
Level 6 Contributor
189 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 3 July 2014

Wonderful place to stay for relax and to discover orlando's nearest playgrounds. It has free shuttle to go to outlets and Disney playground. The gym is good and swimming pool is wonderful, there is also Whirlpools and a SPA. Prices are good, not axpensive. Service is good. Rooms are large and clean.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deborina86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, 4 July 2014
Dear Deborina86,
Thank you for your nice review! I am so pleased to see that you had such an enjoyable stay and experienced our hotel amenities and services. It is our goal with each guest to provide a memorable experience.

We look forward to welcoming you back for your next stay in Orlando!

Thank you,
Deana Halaweh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level 5 Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 July 2014

I booked this hotel very last minute through Hotels.com. I loved the hotel, the rooms were very nicely appointed and the common areas were beautiful. However, booking through Hotels.com made me a "persona-non-grata" in the eyes of the hotel management. I arrived late in the evening. The staff could not locate my reservation. I waited for an hour in the lobby and finally logged on to the hotel internet (another MAJOR problem),,,located my reservation and was finally given a room. All during this time, the staff kept telling me that they were going to bill my cc the full value of the room (although I had already paid in full). When I finally got into a room, I called down to say that I would like to extend my reservation for 4 more days (at their current rate). They said no problem....however, the next day they told me that they had already booked my room. SO, I had to find another hotel. Funny....because this Hilton was back on Hotels.com by the end of that day for less than I actualy paid the first night. Anyway, they just made the little time I had there a complete hassle. I liked the hotel.....I wasn't being difficult. But, I wouldn't recommend the hotel because of all the little things that should have been easy.

Room Tip: The rooms are very nice. If you book a room overlooking the pool, you can see the Disney fireworls...
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carolmdcruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, 3 July 2014
Dear Carolmdcruz,
Thank you for sharing your feedback in regards to your stay with us last year. I apologize for the service challenges experienced with your room reservation, as this certainly is not indicative of our Hotel service. Our goal is to provide great service and help create memorable experiences, and it looks as though we fell short in these areas during your stay. Please feel free to reach out to me personally at the Hotel, as I would like to discuss with you further the details of your stay.

I look forward to speaking with you soon.

Thank you,
Deana Halaweh
407-597-3696
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 July 2014

Hilton Orlando Bonnet Creek was nice. It would have been better if we would have known about the soccer tournament that engulfed the resort. We could not enjoy the lazy river. People left their kids in the pool by themselves at 9pm and after. It was so full, we could not float. If you don't bring your own, ones that an adult can actually fit in, don't buy one from the resort, they are way too small and the markup is ridiculous. We stayed especially for the lazy river. I will say that I will return when we need to visit Orlando again in hopes that people will watch their children and the pool is not exceedingly crowded and when there are no sporting events. The breakfast is great though. I am gluten free and the breakfast muffins the chefs prepared were delicious. If you have gluten allergies, tell the wait staff and the chef will come to your table. I rated the resort a 4 because the lazy river was impenetrable and it took 40 minutes to be seated for breakfast. The sushi bar at the resort serves the best sushi and was thankful they were open at 10pm, when we could not get a waiter at the pool.

  • Stayed May 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gatorgirlrox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, 3 July 2014
Dear gatorgirlrox,
Thank you for your recent stay with us. I am pleased to hear you were able to experience the great amenities our rest has to offer. We appreciate your feedback in regards to your breakfast experience with wait time, and your experience at our pool during this time. Your feedback has been forwarded to our respective departments for follow up. Please feel free to reach out to me personally at the Hotel if I may provide any further assistance with booking a future stay with us. We look forward to hosting you again soon!

Thank you,
Deana Halaweh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lutz, Florida, United States
1 review
Reviewed 2 July 2014

Beautiful hotel and property with an array of amenities unmatched by many of its competitors. Customer Service at its best making us feel very special and important. Strongly recommend this facility for business, family, couples or friends. Ideal location and very beautiful grounds.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Farouk E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this review, 3 July 2014
Dear Farouk E,
I would like to thank you for this tremendous review in regards to your recent stay at our Hotel! We are delighted to see that you and your family enjoyed your stay, and were able to enjoy all the amenities our resort has to offer.

We look forward to seeing you again soon for another Excellent stay!

Thank you,
Deana Halaweh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Orlando Bonnet Creek

Property: Hilton Orlando Bonnet Creek
Address: 14100 Bonnet Creek Resort Lane, Orlando, FL 32821-4023
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Orlando
#6 Luxury Hotel in Orlando
#7 Spa Hotel in Orlando
#12 Business Hotel in Orlando
#15 Family Hotel in Orlando
#25 Romantic Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Orlando Bonnet Creek 4*
Number of rooms: 1009
Official Description (provided by the hotel):
Hilton Orlando Bonnet Creek is an oasis of fun and relaxation in the middle of Orlando's theme park magic. The resort is nestled in the serene 482-acre Bonnet Creek nature preserve, surrounded by Walt Disney World(R) Resort. The resort offers 1,009 spacious and elegantly appointed guest rooms and suites and an array of family activities and amenities certain to make your visit to Orlando a treasured memory including a 3-acre lazy river pool with water slide, ranked #1 Fantastic Hotel Pool by TripAdvisor. Relax amid lush tropical landscaping and crystal clear water sparking in the Florida sun. Or enjoy a roster of daily poolside activities designed for all members of the family! The resort offers championship golf, a relaxing spa, and twelve restaurants and lounges including the acclaimed La Luce. ... more   less 
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Also Known As:
Hilton Orlando Bonnet Creek Hotel Orlando
Hilton Orlando Bonnet Creek Florida

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