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Hilton Orlando Bonnet Creek
Ranked #21 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Reviewed 22 July 2014 via mobile

Still staying at this amazing hotel booked in for 3 weeks the staff are exceptional especially Robert the manager as his customer service has been amazing and made our stay so far great ALS look out for Tanya best cocktail maker

  • Stayed: July 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
1  Thank hepworth86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deana H, Guest Relations Manager at Hilton Orlando Bonnet Creek, responded to this reviewResponded 7 August 2014

Dear Hepworth86,

Thank you for your wonderful review! We strive on a daily basis to exceed guest expectations and we are thrilled to see we were so successful during your vacation! Thank you for giving such great recognition to our team members for their exceptional service!

We look forward to welcoming you back to the resort!

Best Regards,
Deana H.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,596 - 3,602 of 6,458 reviews

Reviewed 22 July 2014

Booked months in advance for July 4th weekend.When we arrived at 4pm check-in they said they overbooked by 10 rooms and the room we booked wasn't available for Friday night but could change us on Saturday but none of the rooms have a view of the fireworks as told at booking.They gave us breakfast and dinner voucher for there mistake.They have a nice pool area and lazy river to relax in with slide for kids.There isn't places to eat close to this hotel.We took a cab for around $16 to the boardwalk at the swan where there is lots of choices for food.There are better choices in Orlando for the money.

Room Tip: Make sure you get pool view with no roof top view of lobby
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
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1  Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

The hotel is beautiful and comfortable, from the lobby to bedrooms. The concierge service is really amazing, with very kind and helpful employees, providing you everything you need to visit the themed parks. In the breakfast buffet the service was awesome, from the reception to waiters and cooks preparing omelete. Only two things stopped me to consider this unit as a perfect hotel: the first was the absence of free computers for the guests to use it, considering that most of us carry a digital camera or mobile and feel like making some photos to the clouds as a back up instead of carrying a laptop. Only fedex offered this service charging us per minute. The price was very low, but still not necessary in a 4 star hotel. The computers available in the hotel were meant to use only for check in flights. The second reason was the fact that I forgot one item in the bedroom after checking out and it was not returned to the lost and found department by the employees. It happened to me before in other hotels, since I travel a lot, and the staff always returned my items immediately. That made me feel disappointed, although the item was not that expensive.

Room Tip: My husband and I choose the room with a pool and Disney park view. It was the best choice because we...
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
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Thank Valeria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

We stayed here for my husband's birthday and we brought our 14 year old daughter. The property is beautiful and the staff is very helpful! The top feature at this resort is the pool that showcases a lazy river, a great restaurant and live entertainment. Top-billed movies are shown on weekend nights by the pool. We were fortunate enough to see Frozen! Great experience! The rooms are spacious and clean. The beds are very comfortable and the views are great. Special rates are run all the time so it is very easy to get a great deal. We had breakfast at Harvest Bistro which offers both continental and full breakfast. It was delicious! I would recommend this property for both kids and adults.
There is a resort fee of $22 as well as parking fee of $18/day. Keep that in mind when pricing out area hotels.

Room Tip: Some rooms overlook Downtown DIsney and others overlook the pool. YOu can request your preference.
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  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Happy_Couple022512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deana H, Guest Relations Manager at Hilton Orlando Bonnet Creek, responded to this reviewResponded 7 August 2014

Dear Happy_Couple022512,

Thank you for your recent stay at the Hilton Orlando Bonnet Creek! We appreciate your recommendations in regards to the parking fee and resort fee. We are thrilled to hear you were able to enjoy some of our wonderful amenities in your time off from the parks.

We hope that your future plans permit a return trip to Hilton Orlando Bonnet Creek in the near future.

Best Regards,
Deana H.

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Reviewed 22 July 2014

The property is nicely located close to Disney although difficult to find due to our useless GPS not recognizing Bonnet Creek Resort Lane. Like a lot of Orlando hotels the Hilton is a large tourist factory with little investment in style and elegance, inside or out. A typical example would be the breakfast room which had all the ambiance of an office canteen.

The good - very friendly receptionists (beware the lines/queues though), the La Luca restaurant which actually had a bit of style and some good pasta dishes and a well priced bed and breakfast deal. The not so good - the general blandness of the hotel lobby and room (this is close to Disney so bring in some color and cheeriness), the pool (which was too busy for my taste) and the long line for breakfast at 9.15 at the weekend.

The hotel is connected to the Waldorf Astoria and next time I would stay there an pay the additional dollars for the extra quality and sophistication, although it is probably not as child friendly.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Moosemug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

My wife & I stayed at the Orlando Hilton Bonnet Creek for five nights, half for a conference and half to visit friends. The hotel has excellent facilities/amenities and all staff members were very helpful and friendly. This hotel is connected by a hallway to a mutually owned Waldorf-Astoria, which provides additional and more upscale choices of restaurants and bars, and you can charge expenses there to your room in the Hilton. Our only below-excellent experiences were the average breakfast restaurant in the Hilton and the cost of the $62 Uber ride from the airport.

  • Stayed: July 2014, travelled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank 291lm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deana H, Guest Relations Manager at Hilton Orlando Bonnet Creek, responded to this reviewResponded 7 August 2014

Dear 291lm,

Thank you for your recent stay with us and nice review! We appreciate your feedback in regards to your dining experience and transportation. Your recommendation has been forwarded to our Food and Beverage Department for further review.

We look forward to your next visit with us!

Best Regards,
Deana H.

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Reviewed 22 July 2014

So we stayed here at the Hilton Bonnet Creek in Orlando for a second time but based on this most recent visit, we will stay elsewhere next time in Orlando. While it is not my intention to "rip" a business in such an open forum, I will touch lightly on some of the issues which addresses why we will not return. Check-in was easy and smooth, no problem. The room was clean and comfortable and had a nice view of the fireworks over Disney at night. The food, soup especially was so bad a second sip was not taken. This of course was removed from the bill. The shrimp and grits was horrible but we did not mention this to the server. Our face-to-face dialogue with the young hostesses at the restaurant was so disturbing that we addressed same with the manager. While the manager handled our complaints well, the "comp" really did calm our horrible interaction with this hostesses.Most would agree that tossing a "comp" at a customer complaint does not address the problem which initiated the need to involve a manager to begin with. If the hostesses interactions with customers is not addressed with proper training, some other unfortunate customer will no doubt experience the same or similar problems. Her behavior was so appalling that it seemed she felt no concern for any managerial involvement or reprimand. Check-out was slightly muddled but that was eventually resolved. So, to close this out, we are not trying to discourage anyone from selecting the Hilton Bonnet Creek but to point out a staff problem we experienced that has so effected our opinion, that we will select another hotel when we stay in Orlando.

Room Tip: select a room so you can see the evening fireworks
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  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
5  Thank Tony K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deana H, Director of Guest Relations at Hilton Orlando Bonnet Creek, responded to this reviewResponded 25 July 2014

Dear Tony K1968,
Thank you for sharing your feedback in regards to your stay with us. I apologize for the service challenges experienced at our restaurant, as this certainly is not indicative of our Hotel service. Our goal is to provide great service and help create memorable experiences, and it looks as though we fell short in these areas during your stay. I have forwarded your feedback to our Food and Beverage Team for further follow up. Please feel free to reach out to me personally at the Hotel as I would like to discuss the details of your stay.

I look forward to speaking with you soon.

Thank you,
Deana Halaweh
407-597-3696

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Orlando Bonnet Creek

Address: 14100 Bonnet Creek Resort Lane, Orlando, FL 32821-4023
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Orlando
#3 Luxury Hotel in Orlando
#4 Spa Hotel in Orlando
#12 Business Hotel in Orlando
#15 Family Hotel in Orlando
#25 Romantic Hotel in Orlando
Price Range: £146 - £297 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orlando Bonnet Creek 4*
Number of rooms: 1009
Official Description (provided by the hotel):
Hilton Orlando Bonnet Creek is an oasis of fun and relaxation in the middle of Orlando's theme park magic. The resort is nestled in the serene 482-acre Bonnet Creek nature preserve, surrounded by Walt Disney World(R) Resort. The resort offers 1,009 spacious and elegantly appointed guest rooms and suites and an array of family activities and amenities certain to make your visit to Orlando a treasured memory including a 3-acre lazy river pool with water slide, ranked #1 Fantastic Hotel Pool by TripAdvisor. Relax amid lush tropical landscaping and crystal clear water sparking in the Florida sun. Or enjoy a roster of daily poolside activities designed for all members of the family! The resort offers championship golf, a relaxing spa, and twelve restaurants and lounges including the acclaimed La Luce. ... more   less 
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Also Known As:
Hilton Orlando Bonnet Creek Hotel Orlando
Hilton Orlando Bonnet Creek Florida

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