My family and I just returned home form a fantastic week at the Hilton Orlando on Destination Parkway. This hotel is beyond extraordinary, I cannot say enough about what a great experience we had. I am a Hilton Honors Diamond member and stay at hotels all over the US, so when I stay somewhere that makes an impression it sticks with me. I typically do not write reviews, but in this case I just had to tell everyone else about what a great experience we had here. This hotel is by far one of the nicest we have ever been to. The staff here is so friendly and helpful which made this hotel our number one on the list. We will 100% be returning guests. Even before I arrived I was so pleasantly surprised by how helpful the staff was. I had called the hotel before arrival to inquire about a bigger room upgrade since we were traveling with all the kids, I was helped by Sayara who went out of her way to set everything up before my arrival so that I didn’t have to worry about anything. Sayara was amazing and should be recognized for going above and beyond.
We stayed in the signature suite on the executive level with connecting queens and the suite was huge, beautifully decorated with a modern décor as was the connecting queen room. We have 4 kids, one with a wheelchair and there was more than enough room, the kids absolutely loved it. Our maid was very friendly and rooms were always spotless. We also had an awesome view of the pool which is amazing in itself! The pool area is exceptional, it has everything you need, a waterslide, lazy river, quiet pool and private cabanas. There is no need to leave the hotel since it has all the amenities you need. Kids also loved the basketball court with kiddie size basket. The hotel also offers golf, volleyball, pool tables, foosball and has fires each night where the kids roasted smores. On Easter Sunday they had a very well organized Easter egg hunt for the kids which we took advantage of. Like I said, this place is amazing!! Again, best hotel stay we have had for our family vacation. The front desk management (specifically Keith C, Vincent B, Jay S and Chris M) are absolutely fantastic, they went out of their way to make sure we had a great stay from the moment we arrived to the moment we left. They are all so eager to please, they deserve a million kudos!! We appreciated their kindness and service with a smile!! Always checking on us to make sure we are enjoying our stay and doing anything they could to make it even better. Excellent service from all of them!!
We were by the pool most days and took full advantage of the Tropics bar/restaurant. The service was great, the one stand out waiter was named Chris B, he is super friendly and was great with the kids, cannot say enough about him. On my son’s birthday he had a cake made for him and brought it to us poolside as a surprise! We were so appreciative and he did this all on his own, all we could say is wow!! Since I am a diamond member we also had access to the executive lounge on the 19th floor which we went to every day of our stay (several times a day). The breakfast was great, had many options to choose from, too many to list, this saved us a ton of money since we didn’t have to worry about buying breakfast every day for 6 people. At 5:00-7:00 every day they also have appetizers in the lounge and then dessert at 8:00, the food was very good and it was so convenient to be able to go to the lounge anytime during the day for water, soda etc. If you have a choice definitely upgrade to get access to the lounge. The staff in the lounge was always very pleasant. However, Mario in the lounge was beyond helpful and friendly to us! Somehow he also found out it was my son’s birthday and he brought him a gift basket filled with chips and candy and other snacks. He is so thoughtful and this was so unexpected which makes it even nicer! Both Chris and Mario deserve a raise, they both have such great customer service skills!! We made sure to let their management know that they were exceptional and should be recognized. We did not want to leave this hotel, and cannot wait to return again, do not even hesitate to stay here, you will not be disappointed I promise you that! Cannot even put into words how great the hotel and staff were for our stay!! Exceptional, exceptional, exceptional!! Amazing staff!!
- Official Description (provided by the hotel):
- Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from the Orlando International Airport. You will appreciate the close proximity to International Drive shopping and dining and Orlando's main attractions: SeaWorld, Universal Orlando Resort, Walt Disney World Resort and the Orange County Convention Center. Hilton Orlando features spectacular amenities that everyone will enjoy: 2 pools, a lazy river, waterside, whirlpool, cabanas, fire pits, full-service spa & 24-hr fitness center, 9-hole putting green, 1/4 mile jogging track, recreational courts including: volleyball, tennis, basketball, and bocce ball. Hilton Orlando is consistently ranked on TripAdvisor as one of Orlando's top hotels and has been received the highest honor from Hilton Worldwide three years in a row, the Connie Award, chose out of over 550 Hilton Hotels internationally for our overall performance, guest satisfaction, quality, loyalty and outstanding customer service. *The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. ... more less
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- Also Known As:
- Hilton Orlando Hotel Orlando
- Hilton Orlando Florida