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“I expected a bit more!”
Review of Hilton Orlando

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Hilton Orlando
Ranked #54 of 340 Hotels in Orlando
Certificate of Excellence
GreenLeadersBronze level
Reviewed 29 August 2014

Hotel was beautiful and convenient. However, each time I entered my room, I could immediately smell a musty odor from the bathroom. The room service did not service my room each of the 5 days until after 12:30 - 1pm. They made the bed, empty the trash can, changed the towels and left. If there was any trash on the desk or tables, it was there when I returned. The ironing board was still sitting in the middle of the floor each day.

Most of the staff was very friendly, but many of the employees in the restaurants could not answer simple questions. One person in the marketplace told me they could not give me ice cream because it hurt their arm to scoop it out. Another could not answer question about the menu and did not go to seek information from the kitchen. I found it odd since I am accustomed to over the top service at a hotel such as this. I also went to the room one day during the conference and tried to order room service. No one answered the phone for room service for 10 minutes. I finally gave up. I realize they were backed up with the conference, but I assumed they would be accustomed to this volume of people since they are connected to a convention center. And there is nothing on the television. You have to pay for most everything. (Not even HGTV .... just sayin')

Again, it is a beautiful hotel and it was not an altogether horrible stay, but it could have been better. I expected more for this caliber of hotel.

  • Stayed: August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank wayne w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,488 - 2,494 of 5,224 reviews

Reviewed 28 August 2014

Great hotel. Spent 2 weeks here for our first visit to the States. We stayed in a family room which was quite large, very clean and comfortable beds. We were room only board as you are not far from International Drive which has loads of eating houses. The pool is excellent along with the slide, lazy river and hot tub. The pool bar does excellent food which is reasonably priced and the indoor bar doubles as a gastropub with authentic american "real ales". Be careful though on check out as you are charged $20 a day plus tax resort tax, we had already paid this as part of the holiday so now we are in the process of claiming back so make sure you have written confirmation with you. The hotel is about 20mins from Disney and is ideally placed to get anywhere quickly. Local eateries that were great value Tony Roma's, Outback Steakhouse and Flippers pizza. Swirls drive thru ice cream parlour just opposite is very good.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Andy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014

I stayed here for a conference, and we made a weekend out of it (my husband flying up for the weekend). The workout room was wonderful - the pool was fantastic, and we loved the lazy river, especially since it was open until 11pm! As a couple, we really enjoyed that!!! Didn't eat too much at the hotel -- it was pretty pricy, but the Marketplace was open 24 hours, which was really wonderful for those "cravings"

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Camille B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded 28 August 2014

Dear Camille B.,
Thank you for your recent stay at the Hilton Orlando! We were so glad you were able to experience our Hilton hospitality. We look foward to seeing you again real soon. Regards, the Hilton Orlando

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2014

This hotel is like an american hotel, huge in size. All is really good with a special mention for the outside zone (swimming pool and restaurant).

Perhaps the only negative point concerns the breakfast. Price is a little bit top much for the choice.

Stayed: May 2014, travelled on business
Thank lolote74_ptite_salsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded 28 August 2014

Dear lolote74_ptite_salsa,
Thank you for your kind comments about your recent stay with us. We hope to see you again the next time your travels bring you to the Orlando area. Regards, the Hilton Orlando

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2014 via mobile

This hotel looks new. Rooms were large with comfy beds. Pool area was excellent with lazy river and slide. Staff were helpful. Located close to the attractions and a couple if chain restaurants within walking distance. The only reason this is not a five star review is that the prices at the poolside bar and grill were really high as was water on the shop ($5). A garage a few minutes walk away sells it much cheaper. Shame as in all other respects this is a great hotel

Stayed: August 2014
Thank Nicholas L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded 27 August 2014

Dear Nicholas L,
Thank you for your recent stay at the Hilton Orlando and for your great review of our property. We hope to see you return the next time your travels bring you to the Orlando area. Regards, the Hilton Orlando

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Reviewed 26 August 2014

I enjoyed my stay very much, the view from our room was beautiful, the pool and lazy river is where I spent all of my free time. They thought of everything, tennis courts, basket ball court, volley ball area, two large fire pits, miniature golf area, running track all surrounding the pools, they made well use of all the grounds, a very family friendly place and nice for business or couples. They also have an adult Jacuzzi and pool a little noise free off to the side. The staff was excellent. I would definitely return.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Regina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded 27 August 2014

Dear Regina G.,
Thank you for your great comments about your recent stay with us. We were so pleased to hear that your enjoyed your stay with us and we look forward to welcoming you back soon. Regards, the Hilton Orlando

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Reviewed 26 August 2014

We love this hotel. Our stay was very nice and relaxing. We went here for our 21st anniversary. The staff is always polite and take care of your needs .We just love the way we are treated. This is one of the cleanest hotel we have stayed at. I DRIVE has a lot of place to see and eat .
I want to give the Pedi bike taxis a shout out the were very polite and offered us a lot of information. If you go to the balcony above the basketball court you will see a amazing sun rise and on the other balcony at night you can see Disney's fireworks and universals fireworks .

Room Tip: Any room is good
  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank cpanos408
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The_Hilton_Orlando, Manager at Hilton Orlando, responded to this reviewResponded 27 August 2014

Dear cpanos408,
Congratulations on your 21st Wedding Anniversary! We are so pleased you chose to spend your special day with us! We enjoyed reading your comments about your experience and we look forward to serving your travel needs should you return to the Orlando area. Regards, the Hilton Orlando

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Orlando

Address: 6001 Destination Parkway, Orlando, FL 32819-8117
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Orlando
#11 Spa Hotel in Orlando
#17 Business Hotel in Orlando
#19 Luxury Hotel in Orlando
#20 Romantic Hotel in Orlando
#35 Green Hotel in Orlando
Price Range: £99 - £332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orlando 4*
Number of rooms: 1417
Official Description (provided by the hotel):
Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from the Orlando International Airport. You will appreciate the close proximity to International Drive shopping and dining and Orlando's main attractions: SeaWorld, Universal Orlando Resort, Walt Disney World Resort and the Orange County Convention Center. Hilton Orlando features spectacular amenities that everyone will enjoy: 2 pools, a lazy river, waterside, whirlpool, cabanas, fire pits, full-service spa & 24-hr fitness center, 9-hole putting green, 1/4 mile jogging track, recreational courts including: volleyball, tennis, basketball, and bocce ball. Hilton Orlando is consistently ranked on TripAdvisor as one of Orlando's top hotels and has been received the highest honor from Hilton Worldwide three years in a row, the Connie Award, chose out of over 550 Hilton Hotels internationally for our overall performance, guest satisfaction, quality, loyalty and outstanding customer service. *The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. ... more   less 
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Also Known As:
Hilton Orlando Hotel Orlando
Hilton Orlando Florida

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