Hotel was beautiful and convenient. However, each time I entered my room, I could immediately smell a musty odor from the bathroom. The room service did not service my room each of the 5 days until after 12:30 - 1pm. They made the bed, empty the trash can, changed the towels and left. If there was any trash on the desk or tables, it was there when I returned. The ironing board was still sitting in the middle of the floor each day.
Most of the staff was very friendly, but many of the employees in the restaurants could not answer simple questions. One person in the marketplace told me they could not give me ice cream because it hurt their arm to scoop it out. Another could not answer question about the menu and did not go to seek information from the kitchen. I found it odd since I am accustomed to over the top service at a hotel such as this. I also went to the room one day during the conference and tried to order room service. No one answered the phone for room service for 10 minutes. I finally gave up. I realize they were backed up with the conference, but I assumed they would be accustomed to this volume of people since they are connected to a convention center. And there is nothing on the television. You have to pay for most everything. (Not even HGTV .... just sayin')
Again, it is a beautiful hotel and it was not an altogether horrible stay, but it could have been better. I expected more for this caliber of hotel.
- Official Description (provided by the hotel):
- Hilton Orlando offers an attractive location for leisure and business travelers seeking an upscale resort experience located 15 minutes from the Orlando International Airport. You will appreciate the close proximity to International Drive shopping and dining and Orlando's main attractions: SeaWorld, Universal Orlando Resort, Walt Disney World Resort and the Orange County Convention Center. Hilton Orlando features spectacular amenities that everyone will enjoy: 2 pools, a lazy river, waterside, whirlpool, cabanas, fire pits, full-service spa & 24-hr fitness center, 9-hole putting green, 1/4 mile jogging track, recreational courts including: volleyball, tennis, basketball, and bocce ball. Hilton Orlando is consistently ranked on TripAdvisor as one of Orlando's top hotels and has been received the highest honor from Hilton Worldwide three years in a row, the Connie Award, chose out of over 550 Hilton Hotels internationally for our overall performance, guest satisfaction, quality, loyalty and outstanding customer service. *The pools, lazy river and cabana rentals are for registered guests only. Proof of hotel stay may be requested to gain access or reserve a cabana. All hotel guests must wear shoes and proper attire in all public areas throughout the hotel. ... more less
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- Also Known As:
- Hilton Orlando Hotel Orlando
- Hilton Orlando Florida