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“Beautiful hotel and great staff”

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Waldorf Astoria Orlando
Ranked #27 of 337 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
NYC
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Beautiful hotel and great staff”
Reviewed 1 January 2014 via mobile

We rented several hotel rooms for a family birthday. The hotel staff was so friendly and always willing to help us out. The rooms were large and well designed.

We had breakfast at the hotel each morning and it was one of the highlights of the trip. The waitress Diana (?) was amazing and so helpful with all our needs.

The hotel property is right near Disney. It is convenient to get to Disney with their buses. At the same time, the hotel allows you to relax in luxury.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Journey2life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, Manager at Waldorf Astoria Orlando, responded to this review, 4 January 2014
Dear Journey2life,

Being a loyal Tripadvisor contributor we greatly appreciate your feedback and five star review of our resort. Thank you again for staying with us and we hope your travels will bring you back to beautiful Orlando.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (879)
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High Point, North Carolina, United States
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 December 2013

Our family stayed in the deluxe suite with balcony and I must say this is one of the best resorts I have stayed in! The staff made us feel at home. The beds were very comfortable, especially after long days at the parks. Valet service was quick. Views were astonishing. What more can I say???

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Jones_Jr_II
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, Manager at Waldorf Astoria Orlando, responded to this review, 4 January 2014
Dear Jones_Jr_II,

Thank you for your positive comments of our resort and we wish to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, West Virginia
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 30 December 2013

Stayed 5 nights thru Christmas and had a wonderful time. Samantha our concierge did a wonderful job making sure our stay was perfect. We were upgraded to a 2-room King suite with a tree, kinda pricey - $400....but we striped it clean, leaving nothing but a "tree corpse". Last time we stayed here was in 2012 & we were HHonors Gold members, upgraded to the same 2-room suite with free breakfast coupons. This time however, we didn't get the free breakfast coupons, but did get $10.00 off a night the resort fees - so all good.

As a couple without kids (DINK's), we love this hotel. It still has those wonderful rugrats abound, but not as many as other properties. They also have a "quite" pool which everyone seems to honor as a "quite" pool.

We already booked another stay for May 2014 for Star Wars Weekends!

Room Tip: Breakfast is pricey - but worth it!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobertBreedlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, Manager at Waldorf Astoria Orlando, responded to this review, 4 January 2014
Dear RobertBreedlove,

As the holiday season in Orlando tends to be the most sought after vacation destination we are thrilled our own Samantha was able to provide a memorable experience. Thank you for taking the time to complete a five star Tripadvisor review of our resort and we will see you in May!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 29 December 2013 via mobile

Our family of three generations spent the Christmas holiday at Waldorf Orlando and enjoyed it very much.

Hotel physical conditions: excellent given that it is only five years old. Both the public spaces and rooms are beautifully furnished and designed. We had an one bedroom suite and a connecting double room for the six of us. It was very spacious. The suite comes with a balcony that was perfect for viewing the Disney fireworks at night.

Location: located on the Disney grounds, the hotel provides free shuttle devices throughout the day to the parks plus Disney downtown. The shuttle bus is comfortable and on time. It drops you off pretty close to the entrance and we thought it was much better than driving ourselves and trying to find parking and taking the team in the parking lot. Search Bonnet Shuttle on Google for latest shuttle timetable.


Amenities: the spa was terrific. It has steam room and jacuzzi in the locker rooms. The facial and deep tissue massage I got were both excellent. As a hotel guest, you get 10% off services, a perk as part of the resort fee charge (which also gets you wifi and two free drinks at the lobby bar). The pool is great, and heated at 82 degrees. There is a kids program where you can drop off the kids. We didn't use that, but did took our kids to the play room. It wasn't big, but they had fun.

Food: buffet breakfast and dinner at their fine dining restaurant Bull and Bear were both good. But dinner at their bistro Oscars and lunch at the lobby bar were only average, with some dishes below average. This is one area the hotel can do better. Luckily, the chances are you won't have too many meals at the resort given how my time you will spend at the parks.

Tips: if you are traveling with a family, go for the the suite. I thought paying less than 50% more than the regular room is well worth it. Also, get the breakfast package. For $40 more, you get buffet breakfast for two adults including all taxes and service charges. Kids under 3 eat free. It makes mornings so much easier. Lastly, you can buy disney tickets in the hotel lobby and the staff is vey knowledgeable.

We really enjoyed the hotel. Everyone was helpful and professional. You will love it.

Stayed December 2013
Helpful?
1 Thank TravelingPolarBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, Manager at Waldorf Astoria Orlando, responded to this review, 4 January 2014
Dear Valued Guest,

Thank you kindly for your five star Tripadvisor review. As our dedicated team was thrilled to read about your positive experience, we all wish to serve you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MEXICO, Mexico
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 December 2013

Worst room service ever, the food preparation its awful. And way too expensive. They have this huge ventilation noise that its impossible to shut down, even if you turn off the AC in the room. Its not worth the money. This hotel is like your average Hilton. Don't stay here. I think the Ritz Carlton its much better.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Waldorf Astoria

Helpful?
Thank Isaac H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, Manager at Waldorf Astoria Orlando, responded to this review, 3 January 2014
Dear Isaac H,

Thank you for you feedback in regards to your In Room Dining experience and in room cooling system. As we wish to learn more about your experience if you do find the time to contact our team we would love the opportunity to learn more. Please feel free to reach out our management team as their information is listed below.

Jason Smith
Front Office Manager | Waldorf Astoria Orlando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 December 2013 via mobile

This is our second visit to the Waldorf Astoria Orlando and unfortunately we are feeling very disappointed after excitedly looking forward to this visit.
Our first visit exactly 2 years ago was exceptional and i vowed any Disney holidays would be spent at this hotel for the future.
On arrival check in was easy and straight forward and the staff were absolutely lovely.
However even though we have a King deluxe room and our booking clearly states 2 adults 1 child aged 5 we had to ask twice for the roll away bed, perhaps because it was christmas eve they were very busy. I felt as if it hadnt been taken into consideration and they expected all 3 of us to sleep in the same bed?
I had asked how my child would be acommodated on the original booking 2 months earlier also whether they could email a christmas menu? Neither question was answered.
Also we remembered about how delighted Isabel was when mother christmas had come to read her a bed time story christmas eve 2 years ago, so my husband rang up 4 days before we arrived to ask about this service to be told nothing like that was planned this year. However after arrival we were perusing the leaflets and information and spotted to our astonishment and annoyance the advertisement of mother christmas!!!
A great rush down to reception secured a booking but im annoyed it was a close thing.
As we speak there is a half eaten banana which has been rotting under a cabinet near the lifts for 5 days now! I mentioned it to a staff member this morning ...... Suprise ! Its still there this evening as we speak.
Room service is pleasant and great options, im pregnant and wanted my steak cooking through and the operator cleverly suggested butterflying the steak and it was perfect.
House keeping is certainly not as good as last time, our first day (christmas day) we were at the pool 12-5 and NO do not disturb sign there until we came in at 5pm but at 5.30 a note was left on door saying they could not service the room because of do not disturb sign???? Was 12-5 not a long enough opportunity?
In 5 days we have only had 1 turn down even though we have been out all evening for 3 nights. Our sheets have not yet been changed despite the notice of them promised to be changed every 3 nights. 2 years ago i found not a single fault and im seeing faults everywhere. A small irritation that my bed valance is massively out of line and looks so untidy, its been like this from day one but im not dragging the bedding about to correct this.
The windows are dirty and i can tell the room hasnt been vacuumed since our arrival. The wardrobes are tiny and there would be a benefit for more drawer space.
Our shower is lovely, always hot water and a lovely spacious power shower. The bath is tiny, you have to stick out your legs to be able to lie back. In our queen room last time there were drawers in the sink unit which has none in this king room and im feeling cluttered. Even though this room is slightly more expensive than our last room a queen, i dont quite understand why, as we had a much better pool view last time and even though i requested this again, really i have a carpark view but can see the pool if i sit right next to the window in the corner of the room. Again disappointing. Only benefit is if you enjoy the fireworks every night you have a great view of them.
Tonight as i write the lady has come to turn down the bed and i am in but i have already noticed she has put a sign on the door as if we werent in or a DND sign was there but isnt!! So cross with this now.
Finally, we decided to check out the kids club as my daughter had a great time in there last time bracelet making and balloon crafts and super exceptional staff!!
First the lady escorting us had no idea where she was going and we ended up walking all around the spa treatment rooms then backtracking until we eventually found it. She was a lovely lady but shouldnt have taken us if she didnt know the layout. Then in the kids room it was lifeless and boring, 2 kids in there left to their own devices but having no obvious attention from the assistant who had clearly just put down her mobile phone as we arrived. We asked what the craft opportunities are and only decorate a paper snowflake or make a wooden plane! Well we can safely say for $75 for 4 hours im not sending her there to be ignored.
We had breakfast twice, there is a fabulous selection of fresh fruit and a fast omlette bar whish is great except im not happy about same spatular being used on fish meat n veggie omlettes.
Also it is expensive at $32 per adult and $ 18 for kids, at 5 she has a tiny appetite and merely nibbles. Also both times at breakfast our table has only been partially set meaning i eat yoghurt with my teaspoon and having to ask for a jug of milk each time.
The shuttle service is always on time and very comfortable with exceptional staff though it does pickup at the Hilton first so if you want a seat it might be best to walk over there to catch it. Sometimes it has even been full and not able to allow any more on.

This is still a fantastic hotel, fabulous decor and luxurious surroundings. The furniture is clean, unchipped and of high standard. The outdoor areas and pools are lovely ( though the hiltons lazy river could do with a leaf drop cleanup) ive also experienced excellent bar service at the hiltons poolbar.

Perhaps i had too good a first impression??

Stayed December 2013
Helpful?
1 Thank Izzywizzymom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, Manager at Waldorf Astoria Orlando, responded to this review, 3 January 2014
Dear Izzywizzymom,

Thank you for taking the time to complete a thorough Tripadvisor review of our resort. As it is never easy to hear about a guest that is displeased with their experience, we can’t thank you enough for your feedback. Your feedback is crucial to our resort operation and our management team does not take this lightly. If given the opportunity again we would like to win back you loyalty, please feel free to contact one of our duty managers as listed below.

Jason Smith
Front Office Manager | Waldorf Astoria Orlando
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 27 December 2013

We stayed at the Waldorf for 12 nights from the 11th December. We were a party of 2 adults and 2 children(8 and 2).

We thoroughly enjoyed our stay at this hotel, we booked a deluxe suite, which is a one bedroom suite with a separate living area. The bedroom consisted of two queen beds and an ensuite bathroom. The room was well decorated and spacious and there was plenty of space for the kids to play.

At the time of arrival we were greeted with the car valet service, which is a nice touch and lead onto the front desk where Devon helped us check in. She was very polite and helpful. There are some really fantastic people working at this hotel and i wanted to mention a few who actually made our stay exemplary.

Everyone was very helpful in the hotel and made our stay very comfortable and accommodating especially when we staying at the hotel for 12 nights.

Sufiyan in Housekeeping provided excellent service and was very helpful in helping us settle in on the first night and make sure the children were all settled.
Ismail in Room service was excellent in providing a great room service facility.
Chris at the front desk on Check out and every morning when we left for the Theme Parks, was exceptional in making sure the customer was all set and happy before their long day at the park or on our journey back to London. Chris actually stood out as an exceptional front desk agent and for customer service. I need to mention Adam as being very professional as well.
The breakfast was served at Oscar's restaurant on the ground floor. There is a basic variety, in comparison to the hotels in Dubai, not very exciting, however we were kept well serviced by Alex Sotto and his team. Diana stood out as one of the better hosts from the others, who actually need to learn a few things in dealing with families with children. I felt as some points they were looking down on us, which was not very nice. We are vegetarians and i wanted more vegetarian options, which is lacking in the breakfast spread. The omlettes were being made in the same pans as the meat omlettes, the meat was being fried in the pan and then the egg mixture was being added, and hence the meat oil was still remaining in the pan if you ordered a vegetarian omlette.

I did have a problem with requests for ice or certain items which did not arrive in the room, i spoke to a lady called Brenda, who for forgot to deliver ice and my room service to my room. Unacceptable.

The only other thing, is the resort fee of $25 per night plus tax, i believe this should only apply to people who use the resort, we did not use the resort and hence i believe this is unfair for us to pay on top of the $24 plus tax for the valet parking service.

Other than that, it is an exceptional hotel but please be aware that there is an approximate cost of $50 per night for the resort fee and car park valet.

Wifi is included and there is good service. Excellent and double plus points for that ++++

Room Tip: Deluxe Suite
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FAISAL A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, Manager at Waldorf Astoria Orlando, responded to this review, 3 January 2014
Dear Faisl A.,

It is with great honor to read such an amazing review of our resort. Faisl A we thank you from the bottom of our hearts for mentioning our team members and their outstanding level of service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Waldorf Astoria Orlando

Property: Waldorf Astoria Orlando
Address: 14200 Bonnet Creek Resort Lane, Orlando, FL 32821-4024
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Orlando
#7 Romantic Hotel in Orlando
#7 Luxury Hotel in Orlando
#8 Business Hotel in Orlando
#8 Spa Hotel in Orlando
#26 Family Hotel in Orlando
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Waldorf Astoria Orlando 5*
Number of rooms: 498
Official Description (provided by the hotel):
A contemporary, luxury resort surrounded by the gates of Disney theme parks, Waldorf Astoria® Orlando is nestled in a peaceful 482-acre nature preserve near the Walt Disney World® Resort. The hotel’s elegant setting includes fine resort amenities like the award-winning Waldorf Astoria® Golf Club, the luxe Waldorf Astoria® Spa, a formal swimming pool with private cabanas, and access to more than a dozen dining and lounge experiences, including an outpost of New York City’s famed Bull & Bear. The hotel features 498 deluxe rooms and suites, and nearly 42,000 square feet of exclusive flexible meeting space. ... more   less 
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Also Known As:
Waldorf Astoria Orlando Hotel Orlando
Waldorf Astoria Orlando Florida

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