after a 4 night stay, I was somewhat suprised and disappointed. The arrival was by a non professional receptionist and unsmiling. She provide wrong information and the staff do not seem to know the place where they work. As when I ask information I received 4 differents information...
Also due to a billing error, it was myself who need justifiy .. I just remaind her that she can check with the hilton reservation number....And It will be the right and professional attitude instead of ask to the guest to come down;...((
The Suite was properly cleaned but the floor was very sticky. The carpet was not really clean. First time also : no turn down service the first night! I had never seen that.
Overall the service has not been ... WOW.....Only team valets were VERY professionals.
I realize that i not the only one who left negative comments and it's not really serious for this hotel category.
- Official Description (provided by the hotel):
- A contemporary, luxury resort surrounded by the gates of Disney theme parks, Waldorf Astoria® Orlando is nestled in a peaceful 482-acre nature preserve near the Walt Disney World® Resort. The hotel’s elegant setting includes fine resort amenities like the award-winning Waldorf Astoria® Golf Club, the luxe Waldorf Astoria® Spa, a formal swimming pool with private cabanas, and access to more than a dozen dining and lounge experiences, including an outpost of New York City’s famed Bull & Bear. The hotel features 498 deluxe rooms and suites, and nearly 42,000 square feet of exclusive flexible meeting space. ... more less
- Reservation Options:
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- Also Known As:
- Waldorf Astoria Orlando Hotel Orlando
- Waldorf Astoria Orlando Florida