We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Waldorf Astoria Orlando
Ranked #29 of 341 Hotels in Orlando
Certificate of Excellence
GreenLeadersGold level
Reviewed 10 April 2014

I love this hotel...I love all Waldorfs but the service here has been the best so far. It's beautiful hotel...the pools are awesome and the rooms are really nice. The rooms are big and comfy. You won't want to leave..plus close to disney.

  • Stayed: September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Tom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karima A, Front Office Manager at Waldorf Astoria Orlando, responded to this reviewResponded 12 April 2014

Dear Tom D,
Thank you for your glowing review of your stay with us! We appreciate all of the positive comments and look forward to hosting you again in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (4,509)
Traveller rating
Traveller type
Time of year
Language
  • More languages

2,560 - 2,566 of 4,510 reviews

Reviewed 9 April 2014

We upgraded to the Waldorf from the neighboring Hilton and it was worth every penny! Our room was beautifully appointed and the service was excellent. We spent the day pool side and enjoyed good service and food. I would have appreciated a more casual alternative to the relatively formal breakfast dining. All we wanted was a bagel and coffee...it was a bit of a production to get them to eat out by the pool. But that is minor and everyone was very accommodating. I would highly recommend this as a treat for anyone staying in the area who wants a special stay.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 22BB2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karima A, Front Office Manager at Waldorf Astoria Orlando, responded to this reviewResponded 12 April 2014

Dear 22BB2015,
Thank you for your five-star review of your recent stay with us! We are so glad that you took advantage of the opportunity to upgrade to our side of the complex for a few nights, and are appreciative of your feedback and comments regarding our services! Looking forward to seeing you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2014

after a 4 night stay, I was somewhat suprised and disappointed. The arrival was by a non professional receptionist and unsmiling. She provide wrong information and the staff do not seem to know the place where they work. As when I ask information I received 4 differents information...
Also due to a billing error, it was myself who need justifiy .. I just remaind her that she can check with the hilton reservation number....And It will be the right and professional attitude instead of ask to the guest to come down;...((
The Suite was properly cleaned but the floor was very sticky. The carpet was not really clean. First time also : no turn down service the first night! I had never seen that.
Overall the service has not been ... WOW.....Only team valets were VERY professionals.
I realize that i not the only one who left negative comments and it's not really serious for this hotel category.

  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank 98Tahiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, Director of Guest Experience at Waldorf Astoria Orlando, responded to this reviewResponded 7 April 2014

Dear 98Tahiti,

Thank you for your feedback of your recent stay with us at our hotel. Our main priority is for our guests to be comfortable and experience a welcoming and warm stay. I regret that this was not your experience and have addressed your concerns with our front office staff. I also understand that you were not satisfied with the housekeeping services and that you were especially disappointed with our turn-down services. I can assure you that these areas are of great importance to us and we will take this opportunity to review our processes to ensure guest needs are met. We hope you'll consider giving us another opportunity to demonstrate our true hospitality.

Sincerely,

Jason Smith
Waldorf Astoria Orlando

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2014

I stayed early April for a conference. I have been to many of the Waldorf properties and this is the worst one. It is much more like a Doubletree, only with smaller rooms. Staff were mostly friendly but they had a 20 minute line for check-in (3 people at the desk and three more standing around or texting). I then waited until 3pm for a room. Food at the restaurant outside was not good - rusty lettuce. Also, I was in a King Deluxe, which was actually pretty small. The bathroom was a nice size but smelled like sulphur...could be the water. The worst experience was a staff person just walked into my room without knocking - unbelievable. If your are facing the pool, there is a good view of the sunset. For kids, I would definitely stay at the Hilton next door because of the pool. Restaurants at Disney are a ten minute ride. Finally, avoid a room near an ice machine.. You can hear through the walls. Overall, I would pass unless you got an amazing deal. Would not use points on this property either.

Room Tip: Overlook the pool. Stay away from the elevator and ice machine.
See more room tips
  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank mcacadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, Director of Guest Experience at Waldorf Astoria Orlando, responded to this reviewResponded 7 April 2014

Dear Mcacadian,

Thank you for taking the time to share feedback on your recent stay with us. As a valued guest of our brand, we regret that your experience was not consistent with the superior level of service and accommodations you expect. We strive to make every guests' stay a pleasant one by staying one step ahead of your needs and your comments about the unpleasant smell, noise disruptions, check-in service, and menu selections have been passed on to our staff. We assure you that they will be incorporated as part of our ongoing training to provide the quality hospitality you expect and deserve. We hope you will return to visit us should you return to Orlando in the future so we may show you our improvements.

Sincerely,

Jason Smith
Waldorf Astoria Orlando

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014 via mobile

Stayed here 1 night only on a recent business trip. It's in a remote location but the hotel is one of the best I've ever stayed at. Rooms are superb, well appointed and serviced. Views over the pool area and golf course into Disney in the distance are incredible. Memorable rib eye in the restaurant - where service is top class. Overall very very impressed.

Stayed: April 2014, travelled on business
2  Thank Palmyra14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, Director of Guest Experience at Waldorf Astoria Orlando, responded to this reviewResponded 5 April 2014

Dear Palmyra14,

As a Senior Contributor for Tripadvisor we are thankful for your five star review! Our dedicated team hopes to serve you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

We arrived at 1:00 with a 4:00 check in time and was first told the room we got thought we got (I king suite) was not the room we were getting ( 2 queen suite). We were told they were fully booked for the King suites but then told if we can prove we booked the King via the confirmation email then they would make it right and give us a King. They asked us to go to the back office and pull up our email??! But I thought we were told they didn't have any Kings available. Noticeably angry, the front desk person chuckled as if it was a joke. We don't think its funny. In fairness, we checked our confirmation and it was in fact a queen room. Not sure how that happened on the website but though out of the spirit of fairness we should include this. THEN, we were told the room we were getting was ready but they just had to do the inspection and that would be less then 20 mins. 30 mins later I went to the front desk and asked when our room might be ready and she said she didn't know but called room service and they said they would do it in 5 mins. 30 mins later I called from the pool (because we were tired of waiting) and the room was finally ready. Get to the room and the pull out sofa has M&M's in it and popcorn. So far, not impressed AT ALL!

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
8  Thank Jrejre111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, Director of Guest Experience at Waldorf Astoria Orlando, responded to this reviewResponded 3 April 2014

Dear Jrejre111,

Thank you for your feedback. We are sorry about the poor check-in experience you had. It's always our goal to provide a superior level of service and make sure our guests are completely taken care of. I will be in contact with you to ensure that the rest of your stay exceeds your expectations.

Sincerely,
Jason Smith
Waldorf Astoria Orlando

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

They hotel it self was magnificent! Our room was very luxurious! There was a separate living room area with a bar/kitchen area and a small balcony overlooking the golf course. The bathroom was divine with Ferragamo bath products, very classy.

I was however disappointed with the pool area which didn't match with the opulence of the hotel. It wasn't terrible but it was basic.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Travacayriously
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason S, Director of Guest Experience at Waldorf Astoria Orlando, responded to this reviewResponded 5 April 2014

Dear Travacayriously,

On behalf of the ladies and gentleman of the Waldorf Astoria we thank you for taking the time to complete a review of our resort. As we are pleased you enjoyed your stay and we hope on your next visit we can turn your four star review into a five star experience. Please note we have just refreshed our pool amenities and we hope this meets your expectations.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Orlando hotels
Villas of Grand Cypress
#1 of 341 in Orlando
1,483 reviews
Show Prices
Show Prices
Show Prices
Lake Buena Vista
Four Seasons Resort Orlando at Walt Disney World Resort
Hilton Orlando
#54 of 341 in Orlando
5,331 reviews
Show Prices
Show Prices
Show Prices

Been to Waldorf Astoria Orlando? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Waldorf Astoria Orlando

Address: 14200 Bonnet Creek Resort Lane, Orlando, FL 32821-4024
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Orlando
#7 Romantic Hotel in Orlando
#7 Spa Hotel in Orlando
#7 Luxury Hotel in Orlando
#8 Business Hotel in Orlando
#26 Family Hotel in Orlando
Price Range: £204 - £438 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Orlando 5*
Number of rooms: 502
Official Description (provided by the hotel):
A contemporary, luxury resort surrounded by the gates of Disney theme parks, Waldorf Astoria® Orlando is nestled in a peaceful 482-acre nature preserve near the Walt Disney World® Resort. The hotel’s elegant setting includes fine resort amenities like the award-winning Waldorf Astoria® Golf Club, the luxe Waldorf Astoria® Spa, a formal swimming pool with private cabanas, and access to more than a dozen dining and lounge experiences, including an outpost of New York City’s famed Bull & Bear. The hotel features 498 deluxe rooms and suites, and nearly 42,000 square feet of exclusive flexible meeting space. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Southall Travel, Agoda, LoveHolidays, Expedia, Evoline ltd, Ebookers, HotelsClick, HotelQuickly, 5viajes2012 S.L., getaroom.com and Cancelon so you can book your Waldorf Astoria Orlando reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Waldorf Astoria Orlando Hotel Orlando
Waldorf Astoria Orlando Florida

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing