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“The hotel was great, but the concierge was lacking”

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SpringHill Suites by Marriott Orlando at SeaWorld
Ranked #47 of 341 Hotels in Orlando
Certificate of Excellence
Reviewed 3 December 2013

My family of three stayed here for the week of Thanksgiving. The rooms are clean, comfortable, and spacious. The staff was friendly and helpful. The hotel is very close to Sea World, Aquatica, and Discovery Cove, and just a short drive from other parks. The breakfast is okay, about the same as most other hotels. The hotel is also within walking distance of a TGI Fridays, Buffalo Wild Wings, and Panera Bread. There are plenty of other restaurants just a short drive down I-Drive.

My only complaint was with the concierge service. Twice we were given misinformation about the places we were going. I understand that the concierge cannot know everything about every establishment in the city, but one of these places was a Sea World property. I expected the concierge at a Sea World affiliated hotel to be familiar with the Sea World properties.

Overall though, we had a great week and will most likely use this hotel again in the future.

  • Stayed: November 2013, travelled with family
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Thank Charadetm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 December 2013

from the moment you walk in you know this is not your run of the mill hotel. the front desk was fast and friendly. the decor was very modern and bright. I stayed with my 5 yearold daughter and we both loved our room. very clean which is a priority for me. plenty of free parking. (another priority). the beds were very comfortable. everything worked fine. no stains on the carpet or furniture. the breakfast can get a little crowded, however it was not insane. the only complaint I had was the cheeseburger from room service. the delivery man was very nice and professional. the burger though was very bland. I don't blame the kitchen, I just believe the burger needs to be upgraded. when I checked out I mentioned this to the desk just as a heads up not expecting anything. $10 was taken off my bill right away with an apology. I would highly recommend this hotel. by the way, I got a rate of $80 a night for 2 nights. (sunday/monday). thanks for providing a wonderful stay for me and my daughter.

Room Tip: room 1414 was very quiet and everything worked well.
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  • Stayed: November 2013, travelled with family
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Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 November 2013

I am a very frequent business traveler. Usually, I stay at a Hampton Inn or Hilton Garden Inn when I travel. Because there was a Seaworld deal running with this hotel, I thought I would give the Marriott brand name a try. I was very disappointed with my experience. Overall, the hotel is clean and the staff is mostly friendly. Breakfast was a horrible. There were crowds, not enough tables to sit down at, and the food was well below sub-par. My husband (who eats anything) could not stomach the sausage. The biscuits were under-cooked. It is free, but trust me, if you stay here, just go down the street to McDonald's. It will be better.
The room is not a suite BTW. Just a long bedroom separated by a desk partition. The beds were old and well used. Not at all comfortable.
We were a party of four. The first day, we used all of the small bottle of shampoo left. We did not get any more shampoo the second day and had to actually go down to the front desk and ask for it. We actually had to ask the third day as well. On our last night, housekeeping finally left us extra shampoos. We also had to ask for additional towels and washrags as the bare minimum was provided. We did not get any extra hand towels until our final night.
I did like the separation of the toilet area from the shower area and as I said the hotel is very clean. If you like the bare minimum and just a place to sleep, this may be the place for you if it is bundled with your Orlando tickets. However, the going rate without the bundle was $209 a room. The room is not really worth more than maybe $75 a night. I will stick with Hilton for all my future travel plans including business and will not likely stay at a Marriott Hotel chain again.

Room Tip: Don't stay here unless you want bare minimums.
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  • Stayed: November 2013, travelled with family
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1  Thank Amanda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2013

What a wonderful hotel, exceeded our expectations! Our room was clean, spacious and elegant. The shower superb! The room was quiet, although noise in the hall could be heard in our room. The breakfast was fine, I loved being able to walk to Panara's for dinner. The hotel was wonderful before even adding the bonus features for Seaworld attendees; including free quick pass tickets, reservations for show and transportation. The exercise room was adequate, the pool seemed a little exposed but looked like it was fun for families. Easy to get anywhere from the hotel. The separate toilet and bath had pluses and minuses; I really liked the sliding door access.

  • Stayed: November 2013, travelled as a couple
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1  Thank mainetaxmaven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 November 2013

Stayed here with husband, son and his girlfriend. Great hotel, large comfortable rooms - two beds, sofa, fridge, microwave etc. Good breakfast, coffee, juice etc and plenty of onsite parking. Right next to Seaworld which was fab and a Publix close by - would use this hotel again. We were on the top floor which was really quiet all week.

Stayed: November 2013, travelled with family
1  Thank sue13Cwmbran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2013

Great rooms, good size and nice to have a separate toilet to bathroom. Friendly staff.
Ideal location for Seaworld and Aquatica, in fact we walked back from Seaworld on our second visit. Free transport to and from Seaworld and Aquatica and free quick pass tickets for Seaworld.
Nice pool and spa and great complementary breakfast in the morning.

Room Tip: Nice view overlooking pool
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  • Stayed: November 2013, travelled as a couple
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Thank CVGLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2013

The room is nice, clean and roomy. There's a little living area with working desk that is very nice.

Hi-Speed Internet is good with both Wi-Fi and one available internet cable connection on the desk.

Breakfast is nice and have plenty of dining table to fit all customers though it's a busy weekend.

  • Stayed: November 2013, travelled with family
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Thank RinconFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites by Marriott Orlando at SeaWorld

Address: 10801 International Dr, Orlando, FL 32821-6007
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Family Hotel in Orlando
#59 Business Hotel in Orlando
#62 Romantic Hotel in Orlando
Price Range: £86 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites by Marriott Orlando at SeaWorld 3*
Number of rooms: 200
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Also Known As:
Springhill Suites Orlando At Seaworld Hotel Orlando
SpringHill Suites By Marriott Orlando At SeaWorld Florida

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