I had issues I'd like addressed. Why is checking in so impossible? I just don't understand! I would like for once, just to walk into this hotel and be properly greeted as a silver member with Marriott, Instead I walk into the hotel at 10 in the morning, and all I get (without even a single smile) is that my room is not ready. She was so rude. (I think her name was Helen or Helene) I was checked in at 3:30 by a nicer young lady (Melony, I think she was the Front Desk Manager) she was so kind. unlike the lady earlier, Melony acknowledged my status with Marriott and asked if I needed any other assistance, I went to my room and ran into another manager (George I believe his name was) who walked me to my room and helped my wife with her luggage. The lady from earlier didn't even ask if we wanted our luggage put in the room when it was done. What kind of service is this, when my own status with Marriott can't even get my luggage taken to a room? On a different note, during my stay, my AC unit stopped working. IS NO ONE CHECKING THE AC UNITS?! Florida is too hot for something like this to happen; and when I spoke to the same lady (Helene or Helen) she seemed to be in a better mood, but I think she just didn't like me in general, because no one ever came to my room. Maybe it was engineering that didn't like me, because it wasn't until I ran into one of the housekeepers, who was able to find an engineer and help me. at first I was a little rude to the poor man, (his name started with an "M" or "N") but he was nice and had my AC fixed in seconds, we had just enough time to talk about how we had the same Mustang. I asked to speak with the engineer manager, but I could never get him to call me back. I hope I left a voicemail in the right place, but all I know is, I did not get a call back from them. My entire stay was not horrible, but I do believe it could have been better. I am not disappointed nor will I give a bad review, because the people I was able to get to help me, had gone above and beyond, and because of them, my wife and I will be returning. However; I will only want to speak with them because I feel like anyone else there won’t be of any help to my wife and I. I am happy I was lucky to run into three wonderful people. They will go far with the company. I can tell. As for the others, some things could use changing. I will leave it at that.
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- Also Known As:
- Springhill Suites Orlando At Seaworld Hotel Orlando
- SpringHill Suites Orlando At SeaWorld Florida