We had waited nearly 12 months to come on this holiday to mainly celebrate my in-laws 50th wedding anniversary, my 20th wedding anniversary and my sons 13th birthday. This was our 4th visit to Florida and we usually stay in private villa's with pools, but because we were celebrating such special occasions, as an extra special treat for us all we decided to go all crazy with our money and stay in Disney accommodation. well here goes, by the way..... if you get easily bored stop reading now, you have been warned!
i had requested a room near to hospitality because of my father-in-laws walking disability and the fact that we didn't hire a car, we got a room opposite the hospitality house and pool on peninsular road which i was very pleased with, we had the bus stop nearly right outside and hospitality was a five minute walk, great for my 78 year old father in-law!
The villa itself was beautiful and clean, on the second floor though, so we had noise from above and noise from next door (kids running around and shouting, scraping furniture etc, but hey - they are on holiday and at a WDW hotel so they are going to be excited to see Mickey and company! The villa had everything we needed, huge fridge freezer, television (the doors on the TV fold in on themselves inside the unit), spa bath, two showers, two toilets, washing machine and dryer, enough space for the 6 of us in our party without tripping over each other brilliant! You could look over the golf course from the balcony and see the fireworks at Epcot nearly every night.... lovely.
Staff at reception were very friendly and always said "welcome home!" staff elsewhere were also polite. The boat trip to Down Town Disney was just charming!
We had the free Quick Service Dining Plan....... mmmmmmmm i certainly would not have paid for it! OKW is a huge sprawling resort, but it only has two places to eat - Olivia's and Goods (there is also a turtle shack but it was too far from where we were staying and its reviews were not good!) Goods is basically fast food..... great for my teen who would eat burgers everyday if he could and my hot dog loving nearly 9 year old.... but for me personally "yuk" i don't have a gall bladder (i know toooooooo much information but im trying to justify my reason why i disliked the food so much) anymore, so i have to eat healthily or else i get very ill (i wont go into detail because that would be way tooooooo much information!). Other members of my party also have high cholesterol too. I basically tried everything on Goods menu and to be honest, its either deep fried with a few exceptions or incredibly salty or overly sweet. The menu is very repetitive... the same stuff all the time, i ended up eating the chicken Caesar salad (minus the sauce and croutons) everyday for my tea, or the tuna sandwich and fruit bowl :( We didn't want to self cater because we were on holiday, plus we had no car to go to a supermarket and the choice of food at the general store was very limited and was either frozen, dried or tinned. We usually ate out all day in the parks and there is some decent choices! Epcot was fabulous especially because the food festival was on and we could use our dining plan for food at the various stands from around the world... brilliant! PS... even my kids got sick of the food at Goods... something i thought could never possibly happen!!!
The Disney transportation......... wow it is really slow and make sure you give yourself plenty of time to get to the parks if you have pre booked "fast pass rides". Being on Peninsular road, we were the first to be picked up.. great we always got a seat! the only downside to that was you were then on the bus ages going around all the other 4 bus stops to pick people up, i did say the place was huge! Hospitality is the last stop and people usually had to stand for their journey and its not a smooth ride! We waited so long for a bus to Animal Kingdom (which goes to Blizzard Beach first) that we lost our pre-booked fast pass rides, booooo! the kids were gutted, but we learned our lesson and gave ourselves plenty of time to get to parks. We were advised to get Taxi's to pre-booked shows by reception staff because of the transportation and they are not cheap! They use Mears taxi's so you don't get a choice.. Talking of Taxi's..... this is where i slightly go off on a tangent........ we booked tickets through "ticket master" for our in-laws to see Micheal Buble locally, the day before we got a text saying that my husband had to go with them because he had paid for their tickets with his card and that he needed to be there with his card and ID... this really confused me... what if we hadn't come on holiday with them and were still in England? so we called Ticket Master from reception and they said this was right and he had to go with them! So he went to the concert with them to show his ID and credit card..... it wasn't necessary at all, we got given the completely wrong information and it ended up costing us $150 in taxi money!!!! grrrrrrrrrrrrr! I would therefore recommend a car! hahaha!
THE VERY, VERY UGLY........... Oh dear here we go.... During our second to last night my husband answered our door at 2130 to two security guys. I was in bed asleep, my kids were in bed watching a movie, my in-laws were at Epcot watching the fireworks... the only person in the villa main area was my husband and he was watching TV. The security guy's said they had had a complaint from a neighbour saying that we were making excessive noise! children screaming and running around, banging and scraping furniture...errr my children are 13 and almost 9, why would they be screaming and shouting? plus they were in bed, My husband promised them i was not us making the noise and suggested it was another apartment, but they weren't having any of that and they continued to accuse us, but eventually went, by the way we were all in bed by 2200 the latest most nights as there is 5 hours time difference between our countries and 2200 at night in Florida would be 0300 in the UK... come on.. My in-laws arrived back in at 2230 from Epcot and there was a knock at the door again, this time there were 4 or 5 (i cant remember exactly and he's not here to ask) security guards, they accused us again of making excessive noise but we weren't! by this stage my husband got very, very upset trying to claim our innocence and they still (despite having no evidence what so ever) didn't believe him and even accused him of getting aggressive towards them because he refused to appologise for something we had not done! My poor in-laws and my children - who had been woken by the noise were absolutely terrified!! They threatened to bring a Sheriff with them if they had to return for the third time!! They never came back, but nevertheless, my elderly in-laws, children and husband didn't sleep a wink all night because they were so scared and upset. when i woke in the morning and was informed of the nights "shenanigans" i was furious! We had put up with "noisy neighbours" for 2 weeks and never ever once complained, we were woken at 0700 every morning by the golf course maintenance men, we could hear screaming and shouting at 2230 at night from the pool across the way! So to be accused of something we did not do was absolutely heart breaking and disgusting, it absolutely ruined our holiday and for that reason we will never ever return to OKW again or even to a Disney property, we have never felt so scared and vulnerable whilst on a holiday in our lives! I complained to the duty manager "HOPE" at reception and she was terribly apologetic for the security guards threatening behavior towards my family and my poor husband. I have even thought of writing an official complaint towards OKW because i wanted it thoroughly investigated, but i was advised that sadly, it would fall upon deaf ears :( We were having such a magical time and this incident completely spoiled it for us. SO FOLKS BEWARE... the walls are not very thick and noise travels... I only wished i had been awake at the time, because i am very assertive i would have gone straight to reception and complained immediately not giving them a chance to return and threaten us again (without an ounce of evidence) OKW is such a lovely place to say but whats that saying? innocent until proven guilty? :( #utterlydevastated
- Official Description (provided by the hotel):
- Experience the romance of the Florida Keys at this tranquil community of Conch Flats-a sprawling island hamlet with shimmering waterways, swaying palm trees and manicured golf-course fairways. Delight in sun-soaked pools, casual dining and such amenities as fully equipped kitchens or kitchenettes. A peaceful tropical paradise, Disney's Old Key West Resort is also just a boat ride away from the excitement of the Downtown Disney area. ... more less
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- Also Known As:
- Disney`s Old Key West Hotel Orlando
- Old Key West Resort
- Disneys Old Key West Hotel
- Disney Old Key West Resort
- Key West Disney
- Disneys Old Key West Resort
- Disney's Old Key West Resort Orlando, Florida