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“Customer Service” 5 of 5 bubbles
Review of Hyatt Regency Grand Cypress

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Hyatt Regency Grand Cypress
Ranked #23 of 335 Hotels in Orlando
Certificate of Excellence
Indianapolis
Level Contributor
154 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Customer Service”
5 of 5 bubbles Reviewed 18 July 2014

Traveling with my husband for a "preview summer meeting" of the property before the convention in the fall.

First of all....HUGE KUDOS to Rachel and Molly at the front desk! Husband is in sales, so he knows all about customer service. They were professional and efficient, and that is GREATLY appreciated!

I might also add, we had the lovely and charming Naomi who checked us in and answered the questions we had about the property. We also had the lovely and charming (but in a different way! ha!) Hector be our bellman. We didn't spend a lot of time with either of these employees, but they were pleasant and a nice welcome to the property.

Our room had a lake view and was lovely. The bed was very comfortable and the room was a nice size. It took us a few minutes to figure out how to operate the shower (don't say anything until you've tried it yourself!!....others in our business group had the same trial and error!!). Our room was very clean...and we requested a cleaning in the morning, since we would both be out of the room...and our request was noted and granted.

Since we were there on a business trip, we didn't take advantage of the *amusement* properties around the area (been there, done that), nor did we do the spa, or even the pool, when it comes down to it. We will be visiting there again in the fall for a convention, so took an early return home this trip and skipped some of the hotels enhancements.

We are looking forward to working with Sarahi, who was professional and pleasant and listened to our requests for our upcoming convention, and had well thought out answers and suggestions.

Looking forward to seeing you in the fall!

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kathleen Rene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeeBee4, Guest Relations Manager at Hyatt Regency Grand Cypress, responded to this review, 23 July 2014
Its nice to know that each and every staff member you came in contact with was helpful and friendly. Although you were not able to use many of our amenities, you still had a great time. We hope that the next trip will give you just a bit of free time to truly experience our resort. Thank you for your five point review and we look forward to your return.

Steven M Ballot
Guest Relations
Hyatt Regency Grand Cypress
Steven.Ballot@Hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,932 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 18 July 2014

Great Location and Facilities. Terrible customer service. Gave our family the run around making malicious decisions to the detriment of our family. I would advice travelers against this Hyatt location. Please note that a well-established Hyatt rewards member.

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fife, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

Love this hotel, it's grounds and its staff. I was married here in 2010 and have to say I was blown away on how helpful the staff were and how they managed to make my special day stress free. They took care of absolutely everything., and I have to say having to book all of this from Scotland and hoping that it would all just fall into place we were blown away! From the minister who performed the ceremony, flowers, cake, music and photographer. Thank Grand Cypress you nailed it!
My husband and I then stayed for a few nights in the hotel and ate in Hemingways which was Amazing!
I can't recommend this hotel enough.

Room Tip: My husband and I had a adjoining lounge/bedroom suit and it was beautiful!
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Leezy1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeeBee4, Guest Relations Manager at Hyatt Regency Grand Cypress, responded to this review, 23 July 2014
Congratulations ! We appreciate the two of you coming back where it all began. Our staff did an amazing job back in 2010 and again for you in 2014. We hope you come back in the future for many more anniversaries ! Thank you for your five point review and letting the readers know that if they are having and upcoming wedding, birthday or anniversary, to consider having it with us.

Steven M Ballot
Guest Relations
Hyatt Regency Grand Cypress
Steven.Ballot@Hyatt.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 16 July 2014 via mobile

We recently stayed here for ten nights as part of our honeymoon.The hotel is stunning and its grounds are beautiful with a lovely swimming pool area and its own lake. We chose the Hyatt as a base to go to the theme parks, it is a few minutes drive to Disney and about twenty minutes to Universal. Our room was spotless and very comfortable, shower was amazing.
We can not comment on the food as we ate out every day. We did however order room service one night and were quite disappointed with our soggy pizza!
Overall we found this a pleasant place to stay but a bit pricey.

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GillGaughan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 July 2014 via mobile

You realize perfection the moment you walk in.
The Hyatt Regency Grand Cypress is my favorite place to stay in Orlando. Who needs Park Attractions when you can have your own Oasis to relax and enjoy, while taking advantage of everything the resort has to offer. The whole family, regardless of age can enjoy this Resort.
I have never had a complaint during any of my stays and I look forward to returning every chance I get.

C.Begeny

Stayed July 2014, travelled with family
Helpful?
1 Thank Christopher B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeeBee4, Guest Relations Manager at Hyatt Regency Grand Cypress, responded to this review, 23 July 2014
Thank you for staying with us and letting the Trip Advisor community know you had a great time with us. So glad to know you want to return. Please recommend us to your family and friends.

Steven M Ballot
Guest Relations
Hyatt Regency Grand Cypress
Steven.Ballot@Hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
District Heights, Maryland
1 review
5 of 5 bubbles Reviewed 15 July 2014

What you see Online is what you get Right from entering the Hotel premises. Inviting, Beautiful, Clean, Lots to offer for your money; Cast members are very professional, friendly, courteous and genuinely concerned about making your stay pleasantly memorable. Great place to spend valued vacation/ time off.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Samuel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeeBee4, Guest Relations Manager at Hyatt Regency Grand Cypress, responded to this review, 21 July 2014
We are glad you had a five star experience here at our resort and are thankful you let the Trip Advisor community know that our staff was courteous, friendly and professional. We hope you will tell your family and friends to give us a try and that you will be back again soon.

Steven M Ballot
Guest Relations
Hyatt Regency Grand Cypress
Steven.Ballot@Hyatt.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gainesville, Florida
1 review
4 of 5 bubbles Reviewed 15 July 2014

Everyone welcomes you and the hotel overall is very modern. The room is clean and the beds are comfortable, I fell asleep like a baby. This was actually my first time staying at a Hyatt hotel and it was incredible. My family and I had planned to go early to some theme parks that week and being able to rest comfortably allowed me to enjoy my day with my family. Out of all of the hotels in Orlando, I would highly recommend the Hyatt.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank EF1292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Grand Cypress

Property: Hyatt Regency Grand Cypress
Address: One Grand Cypress Boulevard, Orlando, FL 32836-6799
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Orlando
#5 Luxury Hotel in Orlando
#6 Spa Hotel in Orlando
#6 Business Hotel in Orlando
#19 Family Hotel in Orlando
#19 Romantic Hotel in Orlando
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hyatt Regency Grand Cypress 4*
Number of rooms: 815
Official Description (provided by the hotel):
Discover one of Orlando's most inviting escapes, Hyatt Regency Grand Cypress. The outstanding array of resort amenities filling our resort creates an amazing retreat for families and business travelers, alike. Play golf and tennis, swim, sail, or treat yourself to a massage. Savor a meal prepared by our renowned chefs – cuisine ranges from authentic southwestern fare to fresh sushi and a sumptuous American buffet breakfast daily. Our family-friendly resort offers an ideal location adjacent to Disney World – kids of all ages will love exploring area attractions. When it comes time to relax, return to our resort, where you always find legendary Hyatt service and smiling staff waiting to welcome you. ... more   less 
Reservation Options:
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Also Known As:
Hyatt Regency Grand Cypress Hotel Orlando
Hyatt Orlando
Hyatt Grand Cypress
Grand Hyatt Orlando
Hyatt Regency Orlando
Hyatt Regency Hotel Orlando
Hyatt Hotel Orlando
Hyatt Regency Grand Cypress Orlando, Florida

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