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“Great service, staff, food and drink.”

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Hyatt Regency Grand Cypress
Ranked #29 of 340 Hotels in Orlando
Certificate of Excellence
Reviewed 21 August 2009

We went to this hotel for our Honeymoon and spent 12 nights there. Overall we had a great time. Check-in was great with a glass of champagne and a guided tour of the hotel by the porter as he took our bags to the room.

The room itself had a great view over the pool and lake and you could see the Disney fireworks in the distance from the balcony. It had a great bathroom with a massive shower, loads of wardrobe and drawer space - it just lacked somewhere to store suitcases out of sight. The room was really clean and had a good standard of cleaning throughout the stay - even when we had slept in and they had to come back later. We also took advantage of room service pizza, which was quite expensive but huge - so actually not that bad value for money. The only complaint with the room was there was an ajoining door to the next room, which meant any sound travelled really easily between the two rooms. Also there were some building works going on which were quite noisy during the day time - they also resulted in the fire alarm ringing for about an hour one evening. However, when we complained, the staff were very apologetic about this and gave us a discount on our resort fee at the end of the holiday.

Next the facilities. Basically your resort fee covered the use of the pool, fitness rooms, golf, canoes, sailing, bikes, tennis, table tennis, volleyball etc. If you are planning to spend a lot of time in the hotel, there is plenty to do and it is pretty good value. However, as we were out all day, nearly every day, we didn't really get the best value although we did use the bikes once and go out in a canoe. The main pool was a bit cold in April - it suffered from being very large with a lot of it in the shade. It was fine for actually swimming, but if you wanted to just bob about, there was a smaller heated pool and 3 hot tubs that were never very busy. I also made use of the Beauty Salon to have a hair cut.

The food and drink was great throughout the hotel. The lobby bar was a great place to have a beer or a cocktail at the end of the day. The service was always great and there was also a guy making sushi to order. As we hadn't really had much sushi before, the staff were really helpful in suggesting what we might enjoy and it was delicious.

There was also the White Horse which was a pub-type restaurant. People dressed quite casually and there were TV's showing various sports. We had two great meals there and although quite expensive, you got bread to start with and a main course was enough to satisfy our big appetites. We had steaks one night and burgers another.

There was a poolside bar, which served snacks at lunchtime - although these were more like full meals. They also had a waitress service at the sunbeds.

The weekend buffet breakfast was great. At $20 it was expensive and yes, there was a Denny's a short walk away which was less than half the price, but the selection in the hotel was great, so we ate there a couple of times when we were having a late start. Pancakes and waffles were made to order, with Mickey Mouse ears for the kids (and for big kids if you asked nicely). There was loads of fresh fruit, cold meats, cheeses, Sausages, bacon, eggs, hash browns, oatmeal, cereals, croissants, bagels, toast, sticky buns, bottomless coffee, tea, orange juice and water served to your table (I don't think our cups were ever empty!) and loads more I can't even remember.

Probably our favourite place in the hotel was Hemmingway's - the fish restaurant. It was set overlooking the lake and we ate there three times. The food was superb - really fresh and delicious. On the first two occassions, we just had main courses. Again, you were served bread to start with and this was more than adequate. On our very last night we treated ourselves to a proper 3 course meal, with oysters, cerviche, delicious alaskan king crab and very indulgent puddings. Even though the restaurant was quite quiet, the atmosphere was great and the service was fantastic. The waiter was really knowledgeable about the food and was able to make some great recommendations. We never felt rushed, even though we were the only ones left at the end. The manager even came and spoke to us, who we had seen on our first day and asked us how our honeymoon had been.

We made use of the hotel bus to go to Seaworld, but then decided to drive to the rest of the theme parks, so we could come and go as we wanted. The hotel was really handy for Disney, with only a 5 minute drive to Downtown Disney. It was about a half hour drive to get over to Universal and one hour to Busch Gardens and Kennedy Space Centre. It was very handy for getting onto the highway, but despite that, the hotel felt like it was in the middle of nowhere.

Overall, we really enjoyed our stay in this hotel, particularly the standard of service from all the staff we encountered.

  • Stayed: April 2009, travelled as a couple
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1  Thank jojoyner77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,114 - 5,120 of 5,891 reviews

Reviewed 19 August 2009

First off, this property has always been to me and my family highly friendly, professionally managed, well maintained and has everything you could need and want in a resort however, I felt they might be living on their laurels a bit right now. There are a lot of changes due to the remodel and economy but still....really?

Here are the pro's and con's/ pro's first:

- Great pools
- comfy lounge chairs
- resort outdoor activities are still great, even for $18.00 a day, there is a lot to do in the DAYTIME
- New rooms are comfy, great colors, nice furnishings and lighting.
- Beds are super comfy
- front desk is friendly as are most every employee you come in contact with. Superior guest relations
-Food is tasty and delicious in most dining areas

Cons:

-Where is all the help at night! no fitness room attendendees, no entertainment anywhere, restaurants close at 11:00 except room service. The place is very very quiet at night, which is only bad if you would like to hang outside of your room a little and grab a cocktail or listen to some music, catch a game etc.
-Not enough open restaurants. The casual dining area closes at 12:00 noon, you have to go to the Palm Cafe for lunch, which is limited and expensive. They have 1 very nice dining option of Hemingways, closed on Sunday and Monday, open only for dinner. The other dining option is dinner at the White Horse only open 5-11:00pm and is called a "Sports Bar" but really is confusing as such.
-1 Conceirge on duty and her hours are 10 to 6 I believe.
-The new rooms have a shower door that is 1/2 of a door and when you scoot back as to not get the whole bathroom soaked, you step on the shower drain which then closes the drainage.
-The bathroom door is a slider door which is also the closet door...watch out when opening cause you can knock out a person who might be in the closet or using the safe! TRUST ME!
-No wi fi offered only if you pay for it.
-The spa/salon has to offer something more as the salon itself is terribly plain and drab. You wouldn't even know it existed if you didn't ask about it's whereabouts

  • Stayed: August 2009, travelled with family
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Thank iluvorlando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2009

We have visited the Hyatt several times over the years and this year we were surprised at some of the changes that we noticed. First the swimming pool is what has always drawn us to this hotel, we love to swim in a pool that is not waist deep also this pool is open 24 hrs making night swimming very nice. Usually they have the waterfalls all lit up in the pool, it is just beautiful, this time the waterfalls were turned off at night. This is just a small detail but something I looked foward to .
Second change that I didn't like is the lobby, it use to be a plant and garden atrium, very pretty to see, now most of the plants are torn out and they have gone with this asian theme, with weird statues, very plain and boring not anywhere near breathtaking like before.
Also now the free buses that take you to the parks doesn't take you anymore to the individual parks , they take you to a transportaion center where you get on another bus for the Disney park you want. I also don't care for this added feature.
I will probably still return to this hotel just for the swimming pool and I like the location however management should know that sometimes change isn't always better.

Stayed: August 2009, travelled with family
1  Thank daisy91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2009

The state of the economy prompted us to go to this Hyatt rather than the Ritz-Carlton (a property in Orlando we have never visited but we are return RC Club level visitors in other destinations). Here is our take on Grand Cypress (from which we returned today)
Pros:
Big facility -- pool complex is impressive, plus water fun like boats, plus bikes and bike paths
If you ask, you get great views of the nightly MK fireworks and Epcot fireworks.
Personable, welcoming service at the towel hut poolside and in Cascades, the Main Dining Room (went there for b-fast for 2 ams)
Super-close to Disney. We were 5 minutes from Downtown Disney and maybe 15 from the Magic Kingdom. Great location.
Plentiful fresh squeezed oj.... the best!
Cons:
They are under construction at the moment. 4-5 floors taken up by this plus rooms on the various other floors. Forget this hotel if you need a nap for you or your children during the construction work day.
They are just not good at explaining things. Didn't explain the voucher system (some days you need one for kids, other days not) so we wound up with a billing snafu; sent us a VERY long out of the way to Capital Grill for dinner. Sent us an equally long out of the way to get to Starbucks on the way to airport as we departed.
Self-parking is really out of the way. $12 valet at front door.
With the construction, on the floors they have guests staying, they should at least wipe down the construction residue from ledges and railings each day... it is THICK with white powder floating up through the huge lobby atrium!
It is the downside of having such a massive (and wonderful) pool complex -- but skimming the pool for residue is a must and is being overlooked. Must skim out the floating, dead crickets, yellow jackets, and floating fruit (a pear... dismaying to swim by a pear) even when the pool is open 24 hours. I saw folks power washing lounge chairs, but they also need to be checking on the pool detritis.
Finally, poolside bar service is a rare, but wonderful, thing. This hotel would do well to amp its profit margin by shilling for more drinks poolside. There were more than a few thirsty parents, honeymooners and just plain, wonderful people THIRSTY for bar service that was far too infrequent given the expanse of pool.
We stayed in a brand-new refurbished room. No desk or desk chair in the room... this is a huge minus... sometimes you need to talk to a restaurant or the concierge for some length of time directly to make a call. Sometimes you need to do work in your room. They are really casting their lot with the family (and not the business) traveler when they don't put a desk and chair in the room.
The lobby, with its Asian motif, is grand, but not comfortable. If you are meeting folks for drinks or a meeting you will find it hard to have a warm, comfortable conversation in this lobby.
We may be back... because of PRICE! The asset of the pool and its close location to Disney may encourage a return visit. We hope by then some of these Cons are worked on!

Happy travels to you!

  • Stayed: August 2009, travelled with family
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1  Thank MaggieBrynMawr_PA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2009

I spent three days/three nights at the Grand Hyatt and it was a fine experience. The conference I attended was housed within the hotel so it was certainly convenient for my purposes. But it's kind of dated (the lobby and grounds are mishmash of Asian statutary and waterfalls). I think in the 1980s it would have been a gem of a place. The pool looked fun but part of it was closed. Nice hammocks by the lake. The restaurants were all very expensive ($17 cobb salad for lunch; $3.50 for a regular small coffee in the lobby!) so I mostly ate off site.

I had a room that has been renovated recently and it was nice - comfy king bed, couch, desk, flat screen tv (with a disappointingly small channel selection). Bathroom has a cool rain showerhead. The walls were very thin, though, and it can be noisy depending on your floormates.

But the hotel had lots of hidden fees - internet access in-room was $10/day; business center charged, as well (and only had one computer); daily resort fees, etc. But, on the upside, there was a large lot where you could self park your car if you choose not to valet. It was a fine facility for a conference, but I'm not sure I would stay otherwise.

Also, the front desk staff were very helpful, which is a plus.

  • Stayed: August 2009, travelled on business
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Thank TravelingCatLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2009

I've stayed at a number of Hyatts and they all have a fairly modern design, even at the price of comfort. That only bothers me a bit. For instance the door to the closet is a sliding door that is also to the bathroom. The rooms are small. Just poor design. I could hear people in other rooms through the AC vents constantly.

The staff tend to be considerate and attentive but impatient.

The Grand Cypress also overcharges for EVERYTHING. I had a $20/night resort fee, a parking fee, Internet is $10+/day, etc. I spent more in fees (mandatory) they charged then I spent on the room so be aware.

  • Stayed: August 2009, travelled with family
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Thank RedCamOp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2009

I have stayed several times.
There are many great features but they have to improve their Spa offering, the pool has never really connencted to the Hotel and the restaurants are expensive and drive you off property.
The refurbishment is going well and is being well managed.
The summer special we stayed on made the trip very enjoyable but they have always been caught between a business and resort hotel.
It workes for me but not sure about everyone.

  • Stayed: August 2009, travelled with family
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1  Thank Vinehall70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Grand Cypress

Address: One Grand Cypress Boulevard, Orlando, FL 32836-6799
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Orlando
#6 Business Hotel in Orlando
#8 Luxury Hotel in Orlando
#9 Spa Hotel in Orlando
#19 Romantic Hotel in Orlando
#19 Family Hotel in Orlando
Price Range: £156 - £266 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Grand Cypress 4*
Number of rooms: 815
Official Description (provided by the hotel):
Discover one of Orlando's most inviting escapes, Hyatt Regency Grand Cypress. The outstanding array of resort amenities filling our resort creates an amazing retreat for families and business travelers, alike. Play golf and tennis, swim, sail, or treat yourself to a massage. Savor a meal prepared by our renowned chefs – cuisine ranges from authentic southwestern fare to fresh sushi and a sumptuous American buffet breakfast daily. Our family-friendly resort offers an ideal location adjacent to Disney World – kids of all ages will love exploring area attractions. When it comes time to relax, return to our resort, where you always find legendary Hyatt service and smiling staff waiting to welcome you. ... more   less 
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Also Known As:
Hyatt Regency Grand Cypress Hotel Orlando
Hyatt Orlando
Hyatt Grand Cypress
Grand Hyatt Orlando
Hyatt Regency Orlando
Hyatt Regency Hotel Orlando
Hyatt Hotel Orlando
Hyatt Regency Grand Cypress Orlando, Florida

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