Every year we come to downtown Disney and eat here, this year was the last due to the HORRIBLE wait and being lied to.
Went here with parents, 2 sisters and 2 nieces ( 3 and 1). We had an 8pm reservation, when we arrived at 7:50 we had to wait on a 20 minute line to be told that there was a half hour wait. That wait turned into an hour and a half. We had gone up several times to ask them if we would be seated soon and they kept telling us 10 more minutes. This was during the Easter break when Disney is bombarded with people, but the restaurant should have stopped taking people and seated those with reservations. There were two tables outside with at least 20 people at them who were not eating or drinking at one point, they were just talking to one another, several people waiting had gone up and asked them why they were sitting there taking up the space if they were finished. The restaurant did not have an answer. One of the tables was still sitting there after we had finished.
Even after the wait and everything, no one ever apologized nor were we compensated.
We should have left after the first half hour but we didn't and that was a mistake. Our waiter was very friendly and the service was rather quick. The food is tasteful and they have a great view of the lake and downtown Disney.
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