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“Great View and Location, Poor Customer Service” 3 of 5 bubbles
Review of Paradiso 37

Paradiso 37
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Ranked #338 of 3,744 Restaurants in Orlando
Price range: US$30 - US$30
Cuisines: Mexican, American, Latin, Bar, Spanish, Argentinian, South American, Central American
More restaurant details
Restaurant details
Good for: Kids, Groups, View, Bar Scene, Child-friendly
Dining options: Lunch, After-hours, Dinner, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Television, Waitstaff, Wheelchair Accessible
Dining style: Casual Dining
Neighbourhood: Lake Buena Vista
Cross street: Hotel Plaza Blvd.
Bethpage, New York, United States
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Great View and Location, Poor Customer Service”
3 of 5 bubbles Reviewed 1 May 2014

Every year we come to downtown Disney and eat here, this year was the last due to the HORRIBLE wait and being lied to.
Went here with parents, 2 sisters and 2 nieces ( 3 and 1). We had an 8pm reservation, when we arrived at 7:50 we had to wait on a 20 minute line to be told that there was a half hour wait. That wait turned into an hour and a half. We had gone up several times to ask them if we would be seated soon and they kept telling us 10 more minutes. This was during the Easter break when Disney is bombarded with people, but the restaurant should have stopped taking people and seated those with reservations. There were two tables outside with at least 20 people at them who were not eating or drinking at one point, they were just talking to one another, several people waiting had gone up and asked them why they were sitting there taking up the space if they were finished. The restaurant did not have an answer. One of the tables was still sitting there after we had finished.
Even after the wait and everything, no one ever apologized nor were we compensated.
We should have left after the first half hour but we didn't and that was a mistake. Our waiter was very friendly and the service was rather quick. The food is tasteful and they have a great view of the lake and downtown Disney.

  • Visited April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
Thank Meagan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
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English first
Fredericksburg, Virginia
Level Contributor
48 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Good Food and Service!”
4 of 5 bubbles Reviewed 29 April 2014

This restaurant is located in Downtown Disney so you will need to make reservations way ahead of time so you are not eating so late. The music and atmosphere was energetic. The food was good as well. The waiter was always prompt on making sure we had everything.

Visited April 2014
Helpful?
Thank Jane R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winter Springs, Florida
Level Contributor
169 reviews
83 restaurant reviews
common_n_restaurant_reviews_1bd8 150 helpful votes
“You don't stop here just for the dining experience...”
4 of 5 bubbles Reviewed 27 April 2014

Fortunately, we stopped in before the regular dinner hour when there were still a few tables left on the outdoor deck. Otherwise, we would have definitely needed reservations. There was a long line as we left.
The wait staff helped us shift to a better table and our waiter was very attentive. It didn't seem overly long to wait for our food, but then we were enjoying the singer and the ambiance, which is the best part of Paradiso 37 in my opinion. The outdoor bar and deck is high above the walkway through Downtown Disney and located near the Pleasure Island Dock, so it had a nice view of Village Lake and the sunset behind it, with the singer silhouetted in the fading daylight.
Maybe we got lucky, but everything we ordered was correct and delicious, even though it was the hectic pre-St. Patrick's Day week.
It will take awhile to get to the rest rooms through the crowd inside, so I recommend using the Downtown Disney facilities before you arrive.

  • Visited March 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Food
Helpful?
1 Thank claireleefl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Richmond Hill, Canada
Level Contributor
6 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Fast-Food Quality, Slow Service”
1 of 5 bubbles Reviewed 27 April 2014

We came in for an early dinner before the 6pm Cirque show. The restaurant wasn't busy at first but got busy once it started to rain. Our appetizer came out fast but our entrees took a while to come to our table. The food sat on the counter for about 10 minutes before being brought to us (from our seats we could see several plates on the counter and hoped they weren't ours). Nothing was warm but at least our server was really nice. We then watched several more orders sit on the counter for over ten minutes each before being taken to tables.

  • Visited April 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Atmosphere
    • 4 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
2 Thank findme8114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Lauderdale, FL
Level Contributor
11 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Not worth the reviews/time/money”
3 of 5 bubbles Reviewed 27 April 2014

We had high hopes for some good Latin food as we are from South Florida (FLL/MIA). We did make reservations & for dinner, that is a MUST do. Our first table was right next to the Margarita Bar & everyone tried cutting through to get either into the restaurant or deliver food & beverages. My wife sat nearest the Bar & stairs & kept getting bumped by everyone. Really was distracting & aggravating so my wife said something to the staff & they graciously moved us a little further "In" & away from all the foot traffic. That was much better. A carbon-copy twin sister was our waitress, but she was also; the food runner, margarita maker at the Tiki Bar and everything in between. I should have know something was up when she took our order without writing anything down. BIG mistake. Meal #1; 8oz. FIlet Mignon "Package" dinner with salad(Never came) and desert(Flan was OK.) My daughter's steak was done PERFECTLY. That was the only good dinner. Meal #2; mine, Salmon with Cilantro rice & vegetables. Fish was burnt/Dry/Chewy on outside, Cilantro rice needed a good dose of salt(None on table), Vegetables consisted of a couple of green beans(OK), potato wedges(Rubbery on outside from maybe sitting a while). Meal #3; really wasn't as my wife is highly allergic to seafood and Chef came out to assure my wife they could make something and prodded her into a salad which was to consist only of vegetables, no cheese, no chicken (when it came, had cheese, chicken & CAESAR DRESSING!!!) Thought about complaining but instead told wife that I would eat it for breakfast back in our room. Was still hungry after Meal #2 was finished, so finished wife's incorrect salad. Reminded waitress that my daughter was to get a salad, then tried making it so wife could eat it since she was full...came out wrong...again. So I ate that as well. All in all, my daughter & I got filled, wife did not eat. On the PLUS side, waitress took both salads off our bill without us asking...Much appreciated. Food was not up to expectations for the $90.00 paid including tip, Staff needs to either write down the order & check it before tabling or get better at remembering each person's order. For atmosphere, wife suggested some tree or plant buffers where "Velvet Rope" was on sidewalk to better the ambiance and reduce or guide the foot traffic away from diners. Sorry, won't be back

  • Visited April 2014
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
2 Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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