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“Beautiful Resort”

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Sheraton Vistana Villages - International Drive
Ranked #60 of 336 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
Ohio
Level Contributor
103 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Beautiful Resort”
Reviewed 16 June 2014

Our friends are owners and we used their points to stay here for 5 days in a 2 Bedroom. It was very large and had everything we needed. Beds were very comfortable. We loved the screened in balcony with the ceiling fan! That was wonderful!

We had time so we opted to do the Timeshare promo for $100. First, do not call it a "breakfast" when it is a Sara Lee in plastic wrap with yogurt, coffee and a granola bar. Just call it what it is, a very light snack/continental type breakfast! We were not expecting a full hot meal but we were a little shocked to see what was offered.

Once we were finally seen by a Rep, she did not start off on the right foot. I have sensitive eyes and wear sunglasses most of the time. I had forgotten to take them off while in the building. The Rep asked me if they were prescription glasses. When I answered "no", she not- so-politely asked me to take them off while we were in there. I was shocked! I couldn't even reply to her I just did it. My husband was a little taken aback as well. When the 2nd rep came in at the end we told her what happened. Of course she apologized, what else was she going to do? That did put a sour taste in our mouths about this resort.

The pools were very nice. We were near the St. Augustine pool. The main pool was very nice as well and we did enjoy it!

We would stay here again if given the opportunity.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MimiJoy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fadi S, Guest Relations Manager at Sheraton Vistana Villages - International Drive, responded to this review, 7 July 2014
Thank you for taking the time to share with us your feedback regarding your recent stay with us.
We are very pleased to have you as our guests and it is very nice to know that you stayed using your friend's points.
We thank you for the nice words you shared with us about the property.
Please accept our sincere apologies for the inconvenience you experienced during your Sales presentation, your comment was shared with the Head Sales Team for follow up.
Again, we thank you for your feedback and we look forward to your next visit and another enjoyable stay.
Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,819 reviews from our community

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Ashburn
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 June 2014

We bought our vacation package (Hotel+Theme park tickets) through Costco. This is nice place for families who would like to be next to theme parks (Disney, Sea World, ....).
We got two bedroom apartment and we had plenty of room for 4 adults and one kid. They have different pools in the community and you can find grills next to buildings which is the best spot for making some stakes, burgers & hot dogs.
Our stay was just 5 nights and we wish that we could stay more.
They try to sell you time sharing which didn't make scene to me and I did not buy it but you might be interested in buying a piece of paper for thousands of dollars per year. I prefer to making any commitment and enjoy my vacation at any place that I pick.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ali K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fadi S, Guest Relations Manager at Sheraton Vistana Villages - International Drive, responded to this review, 5 July 2014
Dear Ali K,
Thank you for taking the time to share with us your feedback regarding your recent stay with us.
We are very pleased to read your review and to know that our Resort with all its amenities, location and facilities was up to your expectations.
Thank you for your business and loyalty and we look forward to your next visit and another enjoyable stay.
Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 15 June 2014

We've been back to this resort 4 years in a row now and have booked again for 2014.

It's just nice to go somewhere you feel settled immediately and you don't have the hassles of finding your way around as it's like a home from home.
The pools are excellent, the foods great and the staff are extremely friendly.

Rooms are of a good standard and location wise it's pretty much in the middle of everything with great access to Universal/Disney/Malls and Sea World.

We've found somewhere we feel happy so I should imagine we'll keep using this for now.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Brett O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fadi S, Guest Relations Manager at Sheraton Vistana Villages - International Drive, responded to this review, 6 July 2014
Dear Brett O,
Thank you for taking the time to share your feedback regarding your recent stay with us and TripAdvisor.
It is a great pleasure to read your review and to know that the Sheraton Vistana Villages is your home away from home.
We really appreciate your business and most of all your loyalty.
We look forward to your next visit and another enjoyable stay.
Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Albans, United Kingdom
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 June 2014 via mobile

My partner and I stayed at the Sheraton Vistana Villages for the 2nd part of our honeymoon. We had an overnight flight from Las Vegas & arrived early in the morning before the 4pm checkin. Greeted at reception by Dane between 7/8am, he was extremely efficient & personable & clearly recognised that we were jet lagged & on our honeymoon. He found us a vacant room & checked us in immediately. He gave us lots of information about the complex & was absolutely brilliant.

The room was tidy, comfortable and well equipped with kitchen facilities. It's definitely a great place for families. We were staying in block 2 which overlooked the main pool. Be aware that guests do stay in the pool until late at night as it remains open until 1am, so can be a little noisy at times. They have an onsite shop that sold food & drink - definitely worth making your own breakfast & meals if you've time. The maid service was excellent - we had fresh towels & our bedding was made everyday.

Seaworld is only a 5 minute drive and Universal is 15/20 minutes away. There are plenty of restaurants & supermarkets in the International Drive area.

We were extremely happy overall with our 4 night stay at the resort. One thing however that did annoy us was the welcome desk. They suggest you'll be given hotel information / park discounts etc but when we arrived they asked if we'd sit for 90 minutes of our stay over breakfast to listen to other Starwood Hotels & time share options for $100. As we were on our honeymoon we declined & the welcome desk representative suddenly became very frosty. We were also called & asked again on the morning of our check out if we'd like to attend the meeting for $125. It was annoying because we were actually heading to another one of Starwood's hotels in Miami (W Hotel) that morning for the last part of our trip, so the Sheraton representative aggravated us a bit.

So overall it was a great location for the theme parks, very clean & tidy, helpful staff, lovely pool and would be ideal for families & couples alike.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tonksie34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fadi S, Guest Relations Manager at Sheraton Vistana Villages - International Drive, responded to this review, 14 June 2014
Thank you for taking the time to share with us and TripAdvisor your feedback regarding your recent stay at the Sheraton Vistana Villages.
First of all on behalf of the entire team here at the Sheraton Vistana Villages, we would like to congratulate you and to let you know that we are very pleased to know that you spent your honeymoon with us.
We are very thankful for the kind words that you shared with us about our Front Desk Associate Dane; we will make sure that he gets recognized by his department head.
Also we are very pleased to know that the property, the villa, the service and the amenities were all up to your expectations.
Please accept our apologies for the inconvenience you experienced with the Welcome desk, your comment was shared with the Sales Department for follow up.
We are very appreciative for your business and we look forward to welcome you back in the near future for another enjoyable stay.
Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middletown, New Jersey, United States
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 June 2014 via mobile

This resort has is very beautiful. The staff is professional and courteous. Even though this is my third day of a six day stay, I am so impressed that I had to write this review. Will write the remaining review at end of trip

Stayed June 2014, travelled with family
Helpful?
2 Thank DrDan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fadi S, Guest Relations Manager at Sheraton Vistana Villages - International Drive, responded to this review, 13 June 2014
Dear Dr. Dan C,
Thank you for taking the time to share with us your feedback regarding your ongoing vacation with us.
We are very pleased to read your review and to know that you are satisfied with your vacation at our resort.
Please do not hesitate to contact us for any requests or questions you may have.
We are very appreciative for your business.
Enjoy your stay and we look forward to read your feedback regarding your whole vacation.
Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, California
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 June 2014

We visited with our teenage kids (12 & 15) and traveled with good friends, also with teenagers and had a great time! I love staying at a Starwood resort. You can stop by the store (there is a a Publix supermarket down the street) and stock up some groceries before heading out to Universal or Disney. seaWorld is also down the street. Great central location. The staff is super friendly and helpful. Would definitely recommend this resort for your visit to Orlando.

Room Tip: We are Starwood owners at another site but they gave us an excellent room for us and our friends.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JonandMegMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fadi S, Guest Relations Manager at Sheraton Vistana Villages - International Drive, responded to this review, 13 June 2014
Thank you for taking the time to share with us your feedback regarding your recent stay with us.
We are very pleased to know that you enjoyed your stay and that the hotel with all the amenities and the location was up to your expectations.
We really appreciate your business and recommendations and we look forward to your next visit and another enjoyable stay.
Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
71 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 11 June 2014

This was the first time our family has stayed at this hotel whilst in Orlando and I would return in a heart beat. The staff are welcoming the room was spacious and clean. We had an amazing time. The Kids pool was perfect everyday and we enjoy the main pool when we needed a change. The shop on site was very handy and the activities put on by the hotel were great. the location is great for disney and universal and if you like seaworld its just around the corner.

I want to go back tomorrow but we might need to save for a while.

The only thing I would like to see would be more places to eat onsite but overall there is nothing I would change. We stayed in block 23 and this was between the main block and the kids pool. Perfect in every way. Thank you

Room Tip: For families block 23 was great, Sun set for the main room and equal distance between kids pool and...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank walker7478
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fadi S, Guest Relations Manager at Sheraton Vistana Villages - International Drive, responded to this review, 13 June 2014
Thank you for taking the time to share with us your feedback regarding your recent stay with us.
We are very pleased to read your review and to know that our property, the staff, location, and all the amenities were up to your expectations.
We really appreciate your business and we look forward to your next visit in the near future.
Regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Vistana Villages - International Drive

Property: Sheraton Vistana Villages - International Drive
Address: 12401 International Drive, Orlando, FL 32821-6935
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Green Hotel in Orlando
#51 Family Hotel in Orlando
#60 Romantic Hotel in Orlando
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Vistana Villages - International Drive 3.5*
Number of rooms: 1037
Official Description (provided by the hotel):
Enjoy spacious one and two-bedroom villas ranging from 500 to 1080 square feet, complimented by fully furnished kitchens or kitchenettes to make a sunny breakfast to a family feast with separate bedroom(s) featuring The Sheraton Sweet Sleeper, dining/living room, washer/dryer, free in room wireless internet, complimentary parking and no hidden resort fees. This resort is perfectly located on South International Drive on 95 beautifully manicured acres. Four unique pools including a quarter-acre pool with dramatic centerpiece waterfall, playful family interactive pools along with tennis, basketball, fitness centers and picnic areas with barbecue grills are sure to delight every member of the family. ... more   less 
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Also Known As:
Sheraton Hotel Orlando
Vistana Villages
Sheraton Orlando
Orlando Sheraton
Sheraton International Drive
Sheraton Vistana Villages - International Drive Orlando, Florida

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