this was a special trip to Orlando for my wife's 40th I emailed the hotel twice and the booking agent before we arrived to ask if they could do anything special ... Ie nice room ? Etc .... They ignored this contact .... Hotels in USA are pretty good at making special occasions special so after an 18 hour journey to get not even an acknowledgment was disappointing .... The room was pretty awful settee was all ripped, curtains hanging off, wardrobe door was hanging off and glass actually cracked right across.... Fixtures and fittings very dated air con unit was the noisiest I have ever heard in a hotel light in kitchen was same buzzing very loudly! All in all 2 star at best and that's being generous....I can only assume people giving this hotel glowing reviews don't stay in nice hotels !!!! I do all over the world and this is NOT a good hotel. The real stinker was the APPALLING INEDIBLE BREAKFAST which would horrify European guests boiled tasteless food served on Polystyrene plates and bowls !!!! This seems to be a backwards growing trend in the states and as a very strict environmentalist in England I was honestly disgusted and actually had to get my breakfast at great expense elsewhere ! This is becoming a growing trend in budget America and is really unacceptable to me.... Scrambled egg and boiled turkey burgers are awful enough without being served on polystyrene !!!!! Other bad reviews have had a generic response from the hotel and I will probably get one here! I emailed this 'manager' my concerns and got totally ignored so maybe instead of posting a generic 'apology' speak direct to customer ! We were offered another room on last night by the booking agent NOT a single bit of communication from the hotel management. Very disappointing we had a great time as Disney and universal are amazing and worth every penny and the desk in hotel is helpful. Pool is ok it's wet and you can have a proper swim rooms are big and spacious all be it very dated, maybe Hilton should divert Paris Hilton's allowance to updating some of their shabby hotels ! Orlando is amazing and you will love the 2 big attractions but I would stay elsewhere and make sure breakfast isn't served on a carrier bag full of polystyrene !
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- Homewood Orlando
- Orlando Homewood Suites
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