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“Went for a convention and had to find a decent room”

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Extended Stay America - Orlando - Southpark - Equity Row
Ranked #269 of 336 Hotels in Orlando
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Went for a convention and had to find a decent room”
Reviewed 5 June 2013 via mobile

My overall experience was good, the staff was real helpful when I explained my situation about the two prior hotel experiences I had in one dat, but when I received a smoking room and it smelled of stale smoke. They need to invest in the liquid air freshner that eliminates smoke odors.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank terrdyso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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188 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
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English first
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 May 2013

I arrived late to my room and the lady that checked me in said that my keys were coded properly and I would have no problems gaining access to a side door. I am staying in the hotel alone and had all my luggage out and rolled it to the door, keys didn't work to let me know. The night person was in the hallway and saw me trying to gain access and just walked right back to the front area. So I had to carry all my luggage and items around to the front of the hotel, dial the front desk from the doorway and wait for him to open the door for me to enter. Cards got recoded and I was able to access my room.

When I arrived at my room the top blanket on the bed had little hairs (sort of like pubic hair) all over it as well as my sheets. Slept with no blankets, etc and the air off b/c it was late and I was tired. Woke up the next morning to hop in the shower, got out and grabbed a towel to dry off to only find small tiny hairs and yellow and red colored stains on not one of my towels but all of the towels that had been placed in my room. The tub didn't drain so as I showered I was standing a good inch or 2 of water. After the tub drained there was black residue from the drain all of the tub.

On top of all of that the walls are paper thin and my door was located next to the elevator and a side entry door so as all of the vacationers were coming in and out all hours of the night I heard each and every one of them. I also had 5 different phones call between 130AM and 7AM with people asking for the front desk which I thought was rather odd. I am not here on vacation but here for work and again understand that I am in a vacation town and near the vacation scenery but people and staff should still have some courtesy for others.

At this point I decided that asking for another room wasn't even an option so I just checked out and went to a different hotel. This hotel definitely needs some attention. I will not ever stay at another Extended Stay America b/c of my experience at this location.

Room Tip: do not stay a this hotel
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank unknownATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Middelburg, The Netherlands
1 review
Reviewed 11 May 2013

Room was dirty and smelled like urine. Carpet in the corridor was damaged. Cabinets in the room damaged. Hotel needs renovation in general. Shower was poor. Staff was friendly. According to my sons, the Pool was OK.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sabiran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review, 13 May 2013
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our hotel did not meet your expectations. In response to your feedback, I am making sure all the rooms, hallways and corridors are properly maintained as we await our renovation which is coming this December. As a gesture of goodwill, there has been a credit issued for the inconvenience you experienced.

We continually work to improve our hotel, so I really appreciate your feedback. If you have any additional feedback, please reach out to me at SOR@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johnson City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 April 2013

My room was very comfortable and clean I felt like I was at home. Hotel was quiet. Bed was very comfortable. Wish I could have stayed longer. Nina was on duty when I checked in and when I checked out. She was so sweet, always smiling and willing to help.

Stayed April 2013, travelled on business
Helpful?
1 Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Orlando - Southpark - Equity Row, responded to this review, 18 April 2013
Linda - Thank you for your great review of our property. I'm so pleased to hear that your stay was pleasant, I will definitely let my staff member know about the great service she provided. Our goal is to wow our guests and exceed their expectations .

Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alicante, Spain
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 April 2013

The hotel is dirty and smells. The rooms are large and well laid out and have opening windows. The whole building needed professional cleaning and sanitizing, it was well past anything less. I was not expecting luxury but clean and odour free would have been nice.
The location was good, very quiet. Shops and restaurants across the road. The hotel staff were polite and pleasant and were always helpful
Had the rooms been clean they would have been comfortable but the standards were completely unacceptable throughout the building.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
3 Thank 204sunny204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nassau, New Providence Island
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 March 2013

Boy talk about unnecessary complaints. This hotel couldn't be anymore comfortable for my husband and I. We were planning our trip for months so that means I searched online everyday for hotels and read reviews good and bad from probably every hotel in orl. Check in took maybe 5 mins and thanks to ALLI she made our 6 day stay very pleasant. We had no problem with our room or bathroom,neva saw suspicious people hanging around or heard any noise while we were there. This hotel could be out the way if your not driving but if ur jus relaxing, the plaza across the street has a little shopping and dining for u.There is a Walmart and dollar tree across the street so u can gt grocery an cook ur dinner or lunch or mayb even breakfast because they usually just have muffins an tea,coffee or cocoa. As adults we were capable of cleaning after ourselves so having a maid cleaning after us wasn't needed.We went the first wk of March so we cudnt enjoy the pool while there because of the cold but we did go one evening an it was clean and was cleaned during our stay. We had no problems getting fresh linens(THANX ANTOINETTE),our phone worked an so did our television. I have no complaints about my stay at homestead and definitely will stay here again.Thanx for a great stay and beautiful smiles!!!!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank nina j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 March 2013

ok for the price. hallways smelled, so did room but turn on the AC and a little febreze and the room was ok, but do not turn off AC when you leave the room or you have to start over with the air freshener. some staff do not know enough about places in the area. Bed too hard for my taste, not enough TV channels.

  • Stayed March 2013, travelled solo
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank thomas k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Extended Stay America - Orlando - Southpark - Equity Row

Property: Extended Stay America - Orlando - Southpark - Equity Row
Address: 4101 Equity Row, Orlando, FL 32819-9014 (Formerly Homestead Studio Suites)
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #269 of 336 Hotels in Orlando
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Extended Stay America - Orlando - Southpark - Equity Row 2.5*
Number of rooms: 134
Official Description (provided by the hotel):
Homestead Studio Suites Orlando - John Young Parkway features 134 studio suites with a fully equipped kitchen, free wifi, expanded cable television, free local calls and voicemail service. Amenities include a guest laundry facility. The hotel is conveniently located in between the Airport and all major theme parks plus the Orlando Convention Center. ... more   less 
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Also Known As:
Homestead Studio Suites Orlando - John Young Parkway Hotel Orlando
Homestead Orlando
Homestead Suites Orlando
Extended Stay America - Orlando - Southpark - Equity Row Florida
Orlando Homestead Suites

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