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Hilton Orlando Lake Buena Vista - Disney Springs™ Area
Ranked #147 of 341 Hotels in Orlando
Reviewed 12 November 2013 via mobile

Old, low ceilings, almost across street from Downtown Disney but due to traffic you can't walk there.

There's a reason this one was cheaper than others like Bonnet Creek. It sucks.

My first set of keys didn't work, the room was dark, one lamp broken, mirrored double door closet was smudged from last customer, 3out of 6 lights were off over the sink, shower was standing water only,
There's a dehumidifier in the room so bright at night I had to cover it with a towel, fridge was so low with NO temp controls... I would have done better sucking on ice and breathing over my drink.

Worse part... Internet was so slow and got only one line! From the 4th floor? Was this Iraq or what ?

Went to leave and found out the check in clerk never told me about the parking ticket situation, was charged twice?

They offered a free night but no way I'm staying here again. Even if Mickey himself asked, sorry.

Stayed: November 2013, travelled on business
4  Thank G G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ Area, responded to this reviewResponded 14 November 2013

Thank you for choosing to stay with us during your business travels and we appreciate your candid feedback. Our dedicated team works hard to provide stellar service and ensure guest rooms are in top shape prior to each guests' arrival. We've shared your feedback with our team and will make the necessary updates and repairs. Our internet service provider has also been contacted to address the connectivity issues and we apologize for the inconvenience. We hope we can invite you back to our changes and offer you the quality and comfort you know and expect from us.

Kind regards,
James Grosso

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2,521 - 2,527 of 4,583 reviews

Reviewed 12 November 2013

The Hotel is lovely and well laid out. Great location near Disney and the Golf Courses nearby are easy to get to and a good standard. The only criticism is
that you have to pay for parking at the hotel. Wifi signal is good. The rooms are also nicely decorated. Definitely good hotel to stay for Golf nearby.

Stayed: August 2013, travelled with family
Thank Golfer8988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2013

Ive never been one to understand the Resort Fee thing but here it included wifi, dvd rental and a cup of starbucks coffee so at least we got something for the 22USD. I feel like the parking should of been included too.
This hotel is perfect location from Downtown Disney, literally a two minute walk- we had such a fun night there before we left the next day for a cruise leaving Tampa.
A huge conference was on in the hotel at the time, and it made the hotel lobby feel like a shopping mall rather than a hotel, but it was interesting.
The pool area was lovely too and we made good use of it.

Will definitely stay there again.

  • Stayed: November 2013, travelled with friends
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2  Thank loopysilvette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2013

After our Disney Cruise, we wanted to take the kids to Magic Kimgdom and Animal Kingdom for a couple of days and needed something close by and convenient... the Hilton Lake Buena Vista was absolutely perfect! The price was great, the location is unbeatable, the hotel is new and great, they include a complimentary shuttle to all theme parks that runs every 30 minutes, they are walking distance to downtown Disney, oh, the list goes on and on. Definitely a great stay and an excellent value for our money! The taxis to the theme parks alone would've cost over $50 each way for our group of 7 people!!

  • Stayed: October 2013, travelled with family
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2  Thank BellaMyriam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ Area, responded to this reviewResponded 20 November 2013

What a way to end your awesome Disney cruise, and I thank you for choosing us to be part of such great memory! Come back to see us on your next trip!

Best regards,
James Grosso
General Manager

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Reviewed 11 November 2013

We were pleasantly surprised by the hotel. This was our first stay here. The location was great to downtown Disney, very close and easy to walk to. The hotel areas were easy to navigate, it is laid out very nice. Check in was very quick, even though it appeared to be very busy. Our room was on a top floor with Disney view and it was very clean and the bed comfortable. I will certainly stay at this hotel again!

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
3  Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ Area, responded to this reviewResponded 20 November 2013

Dear traveler, thank you for commenting on our wonderful features and for choosing us as your preferred Disney destination hotel. We can't wait to host you again!

All my best,
James Grosso
General Manager

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Reviewed 11 November 2013

This Hotel is excellent. A little pricey but worth it. Right across the road from Downtown Disney, a 2 minute walk. Everything was extremely satisfactory. Buses to Disney Parks were available and on time. Drivers were courteous and kind.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts
2  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JamesGrosso, General Manager at Hilton Orlando Lake Buena Vista - Disney Springs™ Area, responded to this reviewResponded 20 November 2013

You have highlighted our biggest Disney perk! Downtown Disney which I will personally agree it's just a 2 minute stroll away, and the buses. Thank you so much for sharing your kind words in TripAdvisor. We hope to host you in the future.

Best regards,
James Grosso
General Manager

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Reviewed 10 November 2013

Went in November 2013 for a conference. Arrived early to get a little R&R. Decent room and amenities. Several restaurants that are good but overpriced; as you would expect from a hotel on the Disney property. Clean and comfortable. The two greatest aspects of the hotel are pools and location. There are three pools and a two whirlpools on the property. In addition, the hotel is located across the street from downtown Disney. There are plenty of restaurants, attractions and stores

Stayed: November 2013, travelled on business
1  Thank CAFriend1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Orlando Lake Buena Vista - Disney Springs™ Area

Address: 1751 Hotel Plaza Boulevard, Disney Springs Resort Area, Orlando, FL 32830-8430
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Top resorts Hotel in Orlando
#46 Luxury Hotel in Orlando
#77 Business Hotel in Orlando
#116 Romantic Hotel in Orlando
#120 Family Hotel in Orlando
Price Range: £108 - £250 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Orlando Lake Buena Vista - Disney Springs™ Area 4*
Number of rooms: 814
Official Description (provided by the hotel):
Hilton Orlando Lake Buena Vista is located in the Walt Disney World® Resort, connected via Skybridge to the best of Disney shopping, dining and entertainment at Disney Springs®. Experience the ideal getaway in one of our 814 deluxe guest rooms or upgrade to a junior suite, one-bedroom suite, or even an upper floor guest room for stunning views of Disney Springs®. The resort also features seven restaurants and lounges, a 24-hour marketplace serving Starbucks® coffee, two outdoor resort pools with tropical whirlpool, 24-hour fitness center and state-of-the-art business center. As an official Walt Disney World® hotel, our guests enjoy complimentary, continuous shuttle transportation to all Disney theme parks, a Disney character breakfast every Sunday at Covington Mill and an on-site Disney Store, where guests can purchase theme park tickets and essentials. ... more   less 
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Also Known As:
Hilton In Walt Disney World Hotel Orlando
Hilton Hotel Orlando
Walt Disney Orlando
Hilton Orlando Lake Buena Vista - Disney Springs™ Area Florida

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