I was wondering why there was such a discrepancy of reviews. There's a a big difference in the rooms AND the front desk receptionists.
I have to write the positive first - the second room we got was clean and roomy enough and had a beautiful view.
The negative: we had a red-eye flight and arrived at the Hilton around 9am. Glad to be able to check in early but was checked in by a not so friendly hotel receptionist ( we found out her name was Nellie) who was very snippy and gave us a very tiny room for wheel chair guests. There was no mirror and no room to put any toiletries down and had some maintenance work done - like part of the wall was torn out which was kind of painted over ( kind of...well) - AND to top it off the place smelled like body odor ( ew). I believe it was room 790. We passed by other rooms being serviced and noticed their bathroom size was a lot bigger than ours.
We're not complaining kind of people but since we didn't sign up for a wheel chair access room we asked for a non- wheel chair room. I'm so glad we talked to the right person (Emmanuel) - he not only gave us a normal room - bathroom area was so much better than the wheel chair room and a room with a beautiful view. He really made up for the snippy first receptionist we dealt with and the room with the teeny bathroom.
Perks: 1) They provide shuttle rides to all the parks.
2) You can walk to downtown disney (go to the back by the pool and follow the path to the crosswalk). You can also catch the Disney shuttles their too - but I'd double check on all their schedules.3) Liked the waterfall jacuzzi.
- Official Description (provided by the hotel):
- Ideally located in the Disney Springs™ area, the Hilton Orlando Lake Buena Vista hotel is steps from exciting theme parks and popular tourist attractions. Shuttle transportation to Disney Theme Parks is included in your stay. On Sundays, take the kids to a Disney Character Breakfast. Relax in two outdoor, heated swimming pools, children's spray pool or tropical outdoor spa. Savor a variety of cuisines at one of the seven restaurants and lounges. ... more less
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- Also Known As:
- Hilton In Walt Disney World Hotel Orlando
- Hilton Hotel Orlando
- Walt Disney Orlando
- Hilton Orlando Lake Buena Vista - Disney Springs™ Area Florida